Dealer 91U7

Service Bulletin Details

Public Details for: Dealer 91U7

Infotainment system software - security patch 2015 a3 sedan, s3 sedan, a3 cabriolet, 2016 a3 cabriolet, a3 sedan, a3 sportback, a6 sedan, a7, q7, rs7, s3 sedan, s6, s7, tt coupe, tt roadster, 2017 a4 sedan, q7, r8 coupe

- 2017 - 2016 - 2015 -

Models from 2017

Models from 2016

2016 AUDI A3 CABRIOLET

2016 AUDI TT ROADSTER

Models from 2015

2015 AUDI A3

2015 AUDI A3 CABRIOLET

2015 AUDI S3

AUDI DEALER COMMUNICATION
Repair Available – Service Action 91U7 / Infotainment System Software – Security Patch
This notice is for: 
Dealer Principal
General Manager
Sales Managers


Date:
Issue:
Repair:
Affected Vehicles
Service Manager
Parts Manager
Service Advisor


Warranty Administrator
Technicians
July 17, 2019
Audi has determined that a software update is needed to improve the security of the
vehicle’s infotainment system.
•
REPAIR AVAILABLE – July 18, 2019 – Update infotainment system software
•
See ELSA/ServiceNet for complete repair & claiming instructions
•
Check both the daily Campaign Open Inventory report and OMD for affected
vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
Repair every affected inventory vehicle before delivery to consumers.
•
Parts Department:



Software update only; no parts needed.
Country
Model Year
Vehicle
Vehicle Count
USA
USA
USA
USA
USA
USA
2017
2015-2016
2015-2016
2016
2016
2017
A4 SEDAN
S3 SEDAN
A3 SEDAN
TT COUPE
TT ROADSTER
R8 COUPE
15,703
6,996
25,524
2,794
703
305
USA
USA
USA
USA
USA
USA
2016
2017
2016-2017
2016
2016
2016
A3 SPORTBACK
A4 SEDAN
Q7
RS7
A6 SEDAN
A7
2,306
43
16,374
1,103
27,370
8,681
USA
USA
USA
CAN
CAN
CAN
2016
2015-2016
2016
2017
2015-2016
2015-2016
S7
A3 CABRIOLET
S6
A4 SEDAN
S3 SEDAN
A3 SEDAN
1,516
4,451
2,165
3,183
1,315
1,921
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection
91U7_DLR_LAUNCH
CAN
2016
TT COUPE
513
CAN
CAN
CAN
CAN
CAN
CAN
2016
2017
2016
2017
2016
2016
TT ROADSTER
R8 COUPE
A3 SPORTBACK
Q7
RS7
A6 SEDAN
181
71
223
1,904
320
1,254
CAN
CAN
CAN
CAN
2016
2016
2016
2015-2016
A7
S7
S6
A3 CABRIOLET
898
223
229
681
*Counts reflect overall recall population; some vehicles may have already been repaired. Check
Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.
Elsa is the only valid campaign inquiry & verification source.
Notes:
•
Schedule owner repairs immediately
•
Owner mailing - July 2019
•
Service action expiration date: December 31, 2022
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