N192220480

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5103
URGENT - DISTRIBUTE IMMEDIATELY
Date:
July 30, 2019
Subject: N192220480 - Customer Satisfaction Program
Owner’s Manual Modification
Models: 2019 Chevrolet Silverado 4500/5500/6500
To:
All General Motors Dealers
General Motors is releasing Customer Satisfaction Program N192220480
today. The total number of U.S. vehicles involved is approximately 5,746.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on August 15, 2019.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated July 31, 2019. A list of involved vehicles in dealer new inventory is attached
to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Customer Satisfaction Program
N192220480 Owner’s Manual Modification
Release Date:
Attention:
July 2019
Revision:
00
This program is in effect until August 31, 2021.
Make
Chevrolet
Model
Silverado 4500/5500/6500 HD
Model Year
From
To
2019
2019
RPO
Description
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Certain 2019 model year Chevrolet Silverado 4500/5500/6500 HD vehicles may have an owner’s manual
with incorrect part numbers or descriptions in the following sections: Air Suspension; Rear Air
Suspension; Hydraulic Power Steering System and Maintenance Replacement Parts.
Customers will receive an Owner’s Manual Supplement.
Parts
There are no parts required for this repair
Warranty Information
Labor
Operation
9104495
Description
Print and Install Owner Manual Insert
Labor
Time
0.1
Trans.
Type
ZFAT
Net
Item
N/A
Service Procedure
1.
Print the appropriate language owner manual insert for your service area. (English language example below for
reference).
2.
Locate the owner manual.
3.
Install the owner manual inserts to the owner’s manual.
Insert to the 2019 Chevrolet Silverado 4500HD/5500HD/6500HD Owner’s Manual
This information is in addition to or replaces the information under the following sections of the Owner’s Manual:
•
•
•
•
“Air Suspension” found under Ride Control Systems in the Driving and Operating Section
“Rear Air Suspension” found in “Additional Maintenance and Care” in the Service and Maintenance
Section
“Hydraulic Power Steering System” found in “Recommended Fluids and Lubricants” in the Service and
Maintenance Section
“Maintenance Replacement Parts” found in the Service and Maintenance Section
Copyright 2019 General Motors. All Rights Reserved.
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N192220480 Owner’s Manual Modification
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Customer Satisfaction Program
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Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through August 31, 2021. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service
through August 31, 2021, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
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Customer Satisfaction Program
N192220480 Owner’s Manual Modification
Customer Notification
USA - General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this
bulletin).
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
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Customer Satisfaction Program
N192220480 Owner’s Manual Modification
August 2019
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2019 model year Chevrolet Silverado 4500/5500/6500 HD vehicle may have an owner’s
manual with incorrect part numbers or descriptions in the following sections: Air Suspension; Rear Air Suspension;
Hydraulic Power Steering System and Maintenance Replacement Parts.
Your satisfaction with your Silverado 4500/5500/6500 HD is very important to us, so we are announcing a program to fix
this condition.
What We Will Do: Your GM dealer will print and install an owner’s manual insert. This service will be performed for
you at no charge until August 31, 2021. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
GM Medium Duty Truck
Number
1-800-496-9994
1-800-496-9993
1-800-496-9994
1-800-862-4389
Text Telephones (TTY)
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Executive Director
North America Contact Center Operations
Enclosure
N192220480
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