DNV190420190628

IMMEDIATE INSPECTION REQUEST – FUSE BOX BOLT
Date: June 28, 2019
Subject: IMMEDIATE INSPECTION REQUEST – FUSE BOX BOLT DEALER
SERVICE CAMPAIGN (V1904)
Affected Models: Certain Unsold Units in Dealer Inventory Only (Excluding Vehicles
at the Body Company)
 2018-2019MY Isuzu FTR Vehicles
 2017-2018MY Isuzu N-Gas Vehicles
To: Isuzu Dealer Principal, Sales Manager and Service Manager
WHAT IS THE CONDITION?
Some 2018-2019MY Isuzu FTR and 2017-2018MY Isuzu N-Gas vehicles may have a loose fuse
box power supply bolt. We are requesting an inspection of this bolt to determine if the bolt is loose
and/or insulation is interfering with the clamping of the bolt.
WHAT WE WILL DO
We have provided below a service procedure for dealers to inspect the fuse box power supply bolt.
WHAT YOU SHOULD DO
Inspect your affected dealer inventory according to the service procedure provided, complete the
online survey, and submit a warranty claim as soon as possible. It is important for dealers to
complete the inspection and submit the online survey as soon as possible and in any event no later
than July 31, 2019.
Important: Dealers are to confirm vehicle eligibility prior to beginning inspections by using the
Isuzu Vehicle Inquiry System (IVIS). Not all vehicles in the above affected models are involved.
We regret any inconvenience this action may cause you.
Sincerely,
Isuzu Commercial Truck of America, Inc.
Isuzu Commercial Truck of America, Inc.
Customer Relations Department
1400 S. Douglass Road, Suite 100, Anaheim, CA 92806 *1-866-441-9638
DOC ID: DN_V1904_20190628
SERVICE PROCEDURE
1. Place the vehicle in park, apply the parking brake, and remove the key from the
engine control switch.
2. Disconnect the negative battery cable.
3. If the vehicle is a crew cab model, also remove the driver side rear step. (See Figure
1.) If not, proceed to the next step.
Figure 1
1. Bolt
2. Nut
3. Rear Step
4. Remove the fuse box lid to expose the relays and fuses. (See Figure 2.)
Figure 2
5. Remove the three (3) 12mm fuse box mounting bolts and set these aside for later
use. (See Figure 3.)
Figure 3
6. Flip the fuse box over and remove the lower cover using a flat blade screwdriver to
release the five (5) locking tabs. Set lower cover to the side for later use. (See
Figures 4 and 5.)
Figure 4
Figure 5
7. Remove the inner cover by removing the PVC tape, pulling the grommet off the end
of the fuse box halves and using the same process to release the locking tabs as in
Step 4. Set the cover to the side. (See Figures 6, 7 and 8.)
Figure 6
Figure 7
Figure 8
8. Using no tools, check the power supply terminal bolt with your fingers only for
looseness. (See Figure 9.) Document on the repair order whether the bolt is able to
be loosened with your fingers.
Figure 9
9. In order to expedite the results of your inspection, we have developed a new
procedure using a smartphone. Scan the QR code (or click on the hyperlink)
provided below and complete the survey with your inspection results from Step 7.
(See Figure 10.) If a smartphone is not available, complete the survey at
https://www.surveymonkey.com/r/dlrinvinsp.
Figure 10
10. Inspect the wire terminal insulation for excess insulation. (See Figures 11 and 12.) If
the insulation is OK, proceed to Step 12. If the insulation is Not OK, proceed to Step
11.
Figure 11 – OK Condition
Figure 12 – Not OK Condition
11. Remove the terminal bolt and lift the terminal away from the fuse box. Using a razor
blade, carefully trim away any excess insulation as necessary. Then reinstall the
bolt.
12. Torque the power supply terminal bolt to the provided specification.
Tightening Torque: 30.1 lb in. (3.4 Nm).
13. Install the white inner fuse box cover.
14. Install the rubber grommet and tape as necessary.
15. Install the fuse box lower cover.
16. Mount the fuse box onto the vehicle using the three (3) 12mm mounting bolts
removed in Step 5. Tighten the bolts to the provided specification.
Tightening Torque: 5.3 lb ft. (7.1Nm).
17. Install the fuse box cover.
18. If the vehicle is a crew cab model, install the driver side rear step and torque to the
provided specifications. (See Figure 1.) If not, proceed to the next step.
Tightening Torque: 13 lb ft. (18 Nm).
19. Install the negative battery cable. Tighten the bolts to the provided specification.
Tightening Torque: 53 lb in. (6 Nm).
20. Proceed to Applying the Campaign Label.
APPLYING THE CAMPAIGN LABEL
21. Using a ball-point pen, fill in a campaign label (Part No. 2-90028-700-0) with
Campaign Number (V1904), Isuzu dealer code, and repair date.
22. Affix the campaign label onto the driver's side B-pillar.
CLAIM INFORMATION
Refer to the Isuzu ICS Claims Processing Manual for details on Campaign Claim
Submission. Submit only one claim as indicated below.
NOTE: It is not necessary to open a TAL case or generate a health report in order
to submit a warranty claim.
Labor
Code
V1904
Description
Fuse Box Bolt Inspection
Labor
Hours
0.5
(Includes necessary time to trim harness insulation)
ADD: For Crew Cab Vehicles
*Includes 0.1 hours for administrative allowance
0.3