A19-055

Service Bulletin
August 29, 2019
19-055
Version 2
Warranty Extension: Taffeta White Paint
Supersedes 19-055, dated June 1, 2019; See REVISION SUMMARY.
AFFECTED VEHICLES
Year
Model
Trim
VIN Range
2013
Odyssey
All vehicles with moonroof and Check the iN VIN status for eligibility.
painted Taffeta White NH-578
2013-15
Pilot
All vehicles with moonroof and Check the iN VIN status for eligibility.
painted Taffeta White NH-578
REVISION SUMMARY
•
This bulletin has been extensively revised; American Honda advises to review the whole bulletin.
•
The WARRANTY CLAIM INFORMATION has been revised. As of August 29, 2019, only sublet claims will be
accepted. Prior flat rate-based warranty claims will no longer be accepted.
BACKGROUND
There are two bulletins for warranty extensions on Taffeta White:
•
SB 19-055, Warranty Extension: Taffeta White Paint. Vehicles covered under 19-055 bulletin will have the warranty
on their paint extended to 7 years from the original date of purchase with no mileage limit.
•
SB 19-056, Warranty Extension: Taffeta White Paint (6 Months), which covers some 2011-12 Odyssey vehicles.
19-056 provides a grace period for vehicles where the warranty expired before American Honda was able to notify
some customers of the warranty extension and will expire on March 31, 2020 because the vehicles will no longer be
eligible for repair under this warranty extension.
This warranty extension only applies to 2013 Odyssey and 2013-15 Pilot vehicles painted NH-578 Taffeta White.
The exterior paint on the roof and/or tailgate may peel off. American Honda is extending the warranty on the paint of the
affected vehicles to 7 years from the original date of purchase with no mileage limit. This warranty extension does not
apply to other paint issues like rock chips, scratches, bird droppings, sap, wraps, dents, collision damage, customerinduced damage, etc.
Do an iN VIN status inquiry to see if the vehicle is eligible. American Honda will update this bulletin and the iN VIN
status when this warranty extension on affected vehicles has expired.
This warranty extension only applies to factory-applied paint.
The warranty extension does not apply to any vehicle that has ever been declared a total loss or sold for salvage by a
financial institution or insurer, or has a branded or similar title under any state’s law.
This warranty extension only applies to the panels listed in the WARRANTY CLAIM INFORMATION section if they
exhibit a paint peeling problem. All paint repairs MUST have DPSM approval before starting work.
CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
©
2019 American Honda Motor Co., Inc. — All Rights Reserved
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To make sure that your claim is properly processed, make sure the following requirements are met:
•
DPSM authorization before repairing any vehicle - To request authorization, send a ProFirst Certified Body Shop
estimate with close up photos of each affected panel to your DPSM.
•
Clear photos - Refer to service bulletin 10-002, Photos for Warranty Paint Repair Claims. Take clear photos
showing the overall affected area, and provide close ups as needed to illustrate the defect. Also upload a photo of
the door jamb label that shows the VIN with the warranty claim. If more than one panel is affected, photos of each
affected panel must also be uploaded to the warranty claim.
•
Claim submission - Before submitting a warranty claim, make sure you include a copy of the ProFirst Certified
Body Shop final invoice.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
CORRECTIVE ACTION
Inspect the vehicle and, if necessary, have a ProFirst Certified Body Shop repaint the entire affected panel(s)
with a two-part color and clear coat paint after obtaining DPSM approval.
PARTS INFORMATION
If you need to replace any moldings, emblems, or clips, reference the parts catalog for applicable part numbers, and
submit them in your warranty claim.
PHOTO REQUIREMENTS
•
Submit photos for each affected area. Refer to Service Bulletin 10-002, Photos for Warranty Paint Repair
Claims.
•
You must submit clear photos showing the overall affected areas, close ups of each affected panels clearly showing
the paint peel defect, and a photo of the door jamb label that shows the VIN. If the photos were not approved by the
DPSM before the repair, your claim may be debited.
•
Take photos of every affected area and save them with the repair order for 36 months. If American Honda requests
the photos and they were not saved, your claim may be debited.
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WARRANTY CLAIM INFORMATION
•
Prior authorization must be approved by your DPSM before doing any work related to painting the vehicle.
To request authorization, send a Pro First body shop estimate and photos to your DPSM for approval.
•
Make sure your claim includes clear photos. Refer to Service Bulletin 10-002, Photos for Warranty Paint Repair
Claims. Take clear photos showing the overall affected area and provide close ups as needed to illustrate the
defect. Take and submit a photo of the door jamb label that shows the VIN with the warranty claim. If more than one
panel is affected, close up photos of each affected panel must be uploaded to the warranty claim.
•
Upload a copy of the ProFirst Certified Body Shop final invoice with the warranty claim prior to submittal.
•
As of August 29, 2019, only sublet claims will be accepted. Prior flat rate based warranty information claims
will no longer be accepted.
The following panels are covered under the warranty extension. Repair only the affected panels.
Tailgate
Roof
Select the appropriate warranty information based on the year and model. Make sure to attach your sublet claim's
ProFirst final invoice and photos.
2013 Odyssey:
Operation
Number
9815A0
Description
Repair planning and DTC
check.
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
1.5 hr
6R300
V4Y00
62100-TK8-A30ZZ
Flat Rate
Time
Defect
Code
Symptom
Code
Failed Part Number
1.5 hr
6R300
V4Y00
62100-SZA-A31ZZ
2013-15 Pilot:
Operation
Number
9815A0
Description
Repair planning and DTC
check.
Skill Level: Repair Technician
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INSPECTION PROCEDURE
1. Check the paint code on the driver's door jamb to confirm the model year and paint code.
NOTE
If the year/paint color does not match, this bulletin does not apply.
Model Year
Paint Code and Color
2013 Odyssey
NH-578 Taffeta White
2013-15 Pilot
NH-578 Taffeta White
2. Clean the vehicle, and bring it inside a shop with overhead lighting.
NOTE
Do not inspect the vehicle in direct sunlight as the sun's intensity may affect your ability to see any potential
damage.
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3. Inspect the roof and tailgate areas for damage.
•
If the paint on the vehicle appears similar to the images below, go to REPAIR PROCEDURE.
•
If the paint looks different from the images below, this warranty extension does not apply. Paint issues like rock
chips, scratches, bird droppings, sap, wraps, dents, collision damage, customer induced damage, etc. are not
covered.
NOTE
If there are any questions about vehicle coverage under this warranty extension, contact your DPSM.
Odyssey:
Pilot:
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REPAIR PROCEDURE
NOTE
All work must be completed by a ProFirst Certified Body Shop.
1. Make sure you have DPSM authorization to repaint the affected panels.
2. Using iN/SIS instructions, remove vehicle components as required to ensure proper paint adhesion and coverage of
all affected areas:
2.1. Roof - remove the following as needed: the windshield, roof rails, moldings, and XM Antenna which requires
carefully dropping the roof liner to access the antenna nut. If the vehicle is equipped with a moonroof, it does
not need to be removed. Open it and tape off the open area.
2.2. Tailgate - Remove the following as needed: lid lights, emblems, license plate trim, spoiler, high mount brake
light, and glass. If needed, the entire tailgate may be removed from the vehicle.
NOTES
•
Be very careful when handling the windshield and/or rear glass during removal.
•
Protect moonroof and glass moldings from the repainting process.
3. Using best body shop techniques, remove the paint from the repair area, then sand the affected area using P240 or
P320 sand paper.
NOTES
•
Make sure to sand the paint to a feathered edge.
•
Sand the paint down to the E-Coat. If the E-Coat is compromised, sand down to the bare metal.
4. Clean the prepared area for repainting.
4.1. Remove the dust.
4.2. Clean the area with a wax and grease remover per the paint manufacturer's recommendations.
5. Mask the vehicle to prevent overspray.
6. Prime the vehicle. Refer to Service Bulletin 16-065, Material Requirements for Warranty and Goodwill Paint Repairs,
for a list of approved paints and materials that must be used for warranty repairs.
6.1. Apply epoxy primer to any bare metal areas.
6.2. Apply 2K primer as necessary to level repaired areas.
6.3. Block sand and feather the primer edge to create a level and even surface.
7. Clean the primed area for repainting.
7.1. Remove the dust.
7.2. Clean the area with a wax and grease remover per the paint manufacturer's recommendations.
8. Create spray out panels to ensure there is a color match.
9. Paint the prepared areas following the paint manufacturer's recommendations. Refer to Service Bulletin 16-065,
Material Requirements for Warranty and Goodwill Paint Repairs, for a list of approved paints and materials that must
be used for warranty repairs.
9.1. NH-578: Apply the basecoat, then apply a 2K clearcoat. There should be a minimum of 2 mil dry film build.
9.2. Bake the finish per the paint manufacturer's guidelines.
9.3. After the paint has cured, polish it.
10. Reinstall all the remaining parts in the reverse order of removal.
11. Connect the i-HDS and clear any DTCs that were set during the repair.
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12. Give your warranty clerk the ProFirst receipt. For the warranty claim to be paid, a copy of the ProFirst Certified Body
Shop final invoice must be included in the warranty claim.
END
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