A5719572055932_1

57 Message in instrument cluster: "Child lock: malfunction!"
57 19 56 2055916/1 August 29, 2019.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A5
2018 - 2019
All
Not Applicable
A4 and Q7
2017 - 2019
All
Not Applicable
Condition
Customer states:
 The message "Child lock: malfunction!" appears in the instrument cluster.
Workshop findings:
The following DTC may be stored in one or both rear door control modules, J388 and J389 (address 00BB or
00BC):
 DTC B14FF29 (motor for child lock - implausible signal) static only.
Technical Background
The software needs to be updated.
Production Solution
New software in the rear door control modules, J388 and J389 (address 00BB or 00BC) addressed the condition.
Service
1. Update of the rear door electronics control module can only be performed if no DTC is present in the
respective control module. To remove a static DTC from the door control module prior to SVM update:
a. Gain access to the vehicle battery
b. Remove the diagnostic tester from the OBD port on the vehicle
c. Turn off the ignition and remove the key from the vehicle
d. Wait 5 minutes for the vehicle to go to sleep (bus silence).
e. Disconnect the 12V battery, performing a 30 power reset.
f. Wait 10 minutes
Page 1 of 5
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
g. Utilizing Guided Functions or OBD Functions, clear the fault memory of the door control module with the
static DTC.
Note:
Do not read out the fault memory, or the process will need to be repeated.
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
Note:
Immediately before performing the SVM code completely open and close all window lifters one time. This
ensures that all door control modules are awake for the update.
2. Update the door electronics control module (0042 – drivers, 0052 passenger, 00BB rear drivers side, 00BC
rear passenger side ) using the SVM action code as listed in the table below, if necessary:
3. Perform basic settings of all four windows.
Model Address
Hardware
Original
Software
Original
New
Hardware
New Software
Software
version
ZDC
0131
4M0909897J
0060
4M0909897VF
SVM
Code
Input
4M0959595H 4M0959595F 4M0959595H 4M0959595F
4M0959795H 4M0959795F 4M0959795H 4M0959795F
00BB
4M0959595
4M0959595C 4M0959595E 4M0959595C
(C,D,E,G)
4M0959795
4M0959795C 4M0959795E 4M0959795C
(C,D,E,G)
Q7
42A014
4M0959595H 4M0959595F 4M0959595H 4M0959595F
4M0959795H 4M0959795F 4M0959795H 4M0959795F
00BC
4M0959595
4M0959595C 4M0959595E 4M0959595C
(C,D,E,G)
4M0959795
4M0959795C 4M0959795E 4M0959795C
(C,D,E,G)
0131
4M0909896J
0060
4M0909896VF
Page 2 of 5
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Hardware
Original
Model Address
4M0959795
(D,E,G)
8W0959395
(A,E,G)
4M0959795C
4M0959795E
4M0959795C
8W0959395
8W0959395
4M0959795F
4M0959795H
4M0959795F
8W0959395H
8W0959395F
8W0959395H
8W0959395F
8W0959595H
8W0959595F
8W0959595H
8W0959595F
4M0959795
(D,E,G)
4M0959795C
4M0959795E
4M0959795C
8W0959395
(A,E,G)
8W0959395
8W0959395E
8W0959395
8W0959595
(A,E,G)
8W0959595
8W0959595E
8W0959595
4M0959795H
4M0959795F
4M0959795H
4M0959795F
8W0959395H
8W0959395F
8W0959395H
8W0959395F
8W0959595H
8W0959595F
8W0959595H
8W0959595F
New
Hardware
New
Software
8W0959595
4M0959795H
Address
Hardware
Original
4M0959795
(D,E,G)
A4
New
Software
8W0959395E
00BC
Model
New
Hardware
8W0959595
(A,E,G)
00BB
A5
Software
Original
Software
Original
Software
version
ZDC
0060
8W2909897A
0131
8W2909897D
42A014
0060
8W2909896A
0131
8W2909896D
Software ZDC
version
0060
(A,E,G)
SVM
Code
Input
4M0959795C 4M0959795E 4M0959795C
00BB
8W0959395
SVM
Code
Input
8W0959395
8W0959395E
8W0909897D 42A014
8W0959395
Page 3 of 5
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
8W0959595
8W0959595
(A,E,G)
4M0959795H
4M0959795H 4M0959795F
8W0959395H 4M0959795F 8W0959395H 8W0959395F
8W0959595H
4M0959795
(D,E,G)
8W0909897G
0060
8W0909896D
0131
8W0909896G
8W0959595H 8W0959595F
4M0959795C 4M0959795E 4M0959795C
8W0959395
(A,E,G)
00BC
0131
8W0959595
(A,E,G)
8W0959395
8W0959395E
8W0959395
8W0959595
8W0959595E
8W0959595
4M0959795H 4M0959795F 4M0959795H
8W0959395H 8W0959395F 8W0959395H 4M0959795F
8W0959595H 8W0959595F 8W0959595H
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
6438
Damage Code:
0039
Labor Operations: Software Update
Diagnostic Time:
0151 0000
Time stated on
diagnostic
protocol (Max
100 TU)
Check and adjust door control units
6438 0699
10 TU
GFF
No allowance
0 TU
Page 4 of 5
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Claim Comment:
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB #2055916/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB (2055916) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2019 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 5 of 5
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.