14M01-S7

David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
August 26, 2019
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 14M01 – Supplement #7
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles Equipped with a
DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
REF :
Technical Service Bulletin (TSB) 16-0109 – DPS6 Automatic Transmission Excessive Transmission Clutch Shudder and/or Transmission Fluid Leak
New! REASON FOR THIS SUPPLEMENT
Vehicles Covered By This Program: Vehicles have been added to this program.
New! PROGRAM TERMS
This program extends the coverage of the DPS6 Transmission input shaft seals, clutch and
transmission software calibration to seven (7) years of service or 100,000 miles from the warranty start
date of the vehicle, whichever occurs first. If a vehicle has already exceeded the mileage limits, this
coverage will last through January 31, 2015. Coverage is automatically transferred to subsequent
owners. For vehicles built June 6, 2013 through July 8, 2013 that have already exceeded time or
mileage limits, coverage will last through February 29, 2020.
NOTE: This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle
Limited Warranty Powertrain coverage. Repairs for vehicles covered by New Vehicle Limited Warranty
Powertrain coverage should be claimed using the Labor Operation Codes provided in TSB 16-0109.
New! VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
Build Dates
Fiesta
2011-2014
Cuautitlan
November 3, 2009 through July 8, 2013
Focus
2012-2014
Michigan
August 1, 2010 through July 8, 2013
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING ADDITIONAL COVERAGE
Some of the affected vehicles may exhibit excessive transmission clutch shudder during light
acceleration. These issues may be due to fluid contamination of the clutch caused by leaking input
shaft seals. Vehicles may or may not exhibit transmission fluid leaking from the clutch housing.
SERVICE ACTION
If an affected vehicle exhibits this condition and is beyond New Vehicle Limited Warranty Powertrain
coverage, dealers are to perform diagnosis and repairs consistent with TSB 16-0109. This service must
be performed at no charge to the vehicle owner.
NOTE: If 15B22 is open in OASIS, dealers should complete 15B22 prior to performing 14M01.
 Copyright 2019 Ford Motor Company
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters were mailed beginning the week of July 29, 2014. Dealers should repair any affected
vehicles that exhibit excessive transmission clutch shudder during light acceleration, or transmission
fluid leaking from the clutch housing, whether or not the customer has received a letter. For vehicles
built June 6, 2013 through July 8, 2013, owner letters will be mailed beginning the week of September
16, 2019.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
(Removed)
Attachment V:
DPS6 TSB/FSA Warranty Coverage Summary
Attachment VI:
Claiming Instructions for Parts Delay Greater than 30 Days
Owner Notification Letter with Attachment of Normal Operation of DPS6
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed
under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 14M01 – Supplement #7
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
New! OASIS ACTIVATED?
Yes, OASIS was activated on July 21, 2014. For vehicles built June 6, 2013 through July 8, 2013,
OASIS will be activated August 26, 2019.
FSA VIN LIST ACTIVATED?
FSA VIN list will not be activated for this service action.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
SOLD VEHICLES
Owners of affected vehicles will be directed to dealers only if the vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are not eligible for this service action.
New! OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
January 31, 2015. For vehicles built June 6, 2013 through July 8, 2013, this refund offer will
expire February 29, 2020.
• Refunds will only be provided for the parts and labor cost associated with repairs to the clutch,
transmission input shaft seals, or calibration updates to the transmission software.
RENTAL VEHICLES
Dealers are pre-approved for up to 10 days for a comparable rental vehicle. Follow Extended Service
Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at
the dealership for part replacement. Prior approval for more than 10 rental days is required from the
SSSC via the SSSC Web Contact Site.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for
FSA’s / Related Damage.
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
 Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 14M01 – Supplement #7
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
New! CLAIMS PREPARATION AND SUBMISSION
NOTE: An IDS-generated repair validation code (RVC) is required for clutch replacement.
• PROGRAM TERMS: This program extends the coverage of the Automatic Transmission
software calibration, clutch, and transmission input shaft seals to seven (7) years of service or
100,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has
already exceeded the mileage limits, this coverage will last through January 31, 2015. For
vehicles built June 6, 2013 through July 8, 2013 that have already exceeded time or mileage
limits, coverage will last through February 29, 2020.
• Note: This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle
Limited Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty should be
claimed using the Labor Operation Codes provided in TSB 16-0109.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 14M01 if vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution
(OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(14M01) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 14M01
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under Miscellaneous Expense code
RENTAL.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 14M01
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Parts Delay Greater than 30 Days: Refer to Attachment VI - Claiming Instructions.
NOTE: Some vehicles covered by 14M01 may also be eligible for coverage by 14M02 (Transmission
Control Module Extended Warranty Coverage) and/or 15B22 (Transmission Control Module
Reprogramming for Overt TCM Failure Warning). Always consult OASIS to determine repairs and
coverages that apply.
 Copyright 2019 Ford Motor Company
ATTACHMENT II
Page 1 of 3
Customer Satisfaction Program 14M01 – Supplement #7
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
LABOR ALLOWANCES
Labor allowances are consistent with TSB 16-0109. Repairs for vehicles covered by New Vehicle
Limited Warranty should be claimed using the Labor Operation Codes provided in TSB 16-0109.
Labor
Operation
Description
Vehicle
Application
Labor Time
Labor to be claimed at initial diagnosis
Perform pinpoint test per WSM procedure and
perform TCM adaptive learn – Clutch shudder
within expected limits
(Do not use with any other labor operations)
Perform pinpoint test per WSM procedure –
Clutch shudder outside expected limits
(Enter RVC when submitting claim)
14M01A
2012-2014MY
Focus and
2011-2014MY
Fiesta
0.6 Hours
14M01B
2012-2014MY
Focus and
2011-2014MY
Fiesta
0.6 Hours
Labor to be claimed during repairs
Replace clutch. Includes reprograming the
PCM/TCM, TCM adaptive learning and post
road test
(Enter RVC when submitting claim)
Replace clutch and input shaft seals. Includes
reprograming the PCM/TCM, TCM adaptive
learning and post road test
(Enter RVC when submitting claim)
14M01C
14M01D
2012-2014MY
Focus
5.2 Hours
2011-2014MY
Fiesta
4.7 Hours
2012-2014MY
Focus
5.7 Hours
2011-2014MY
Fiesta
5.1 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Seal Kits (Order per Application)
Order
Quantity
Part Number
Description
EV6Z-7052-C
Focus seal kit (contains all required seals and hardware to
complete the repair – see page 3 of 3 for kit contents)
1
EV6Z-7052-D
Fiesta seal kit (contains all required seals and hardware to
complete the repair – see page 3 of 3 for kit contents)
1
 Copyright 2019 Ford Motor Company
ATTACHMENT II
Page 2 of 3
Customer Satisfaction Program 14M01 – Supplement #7
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
PARTS REQUIREMENTS / ORDERING INFORMATION (CONTINUED)
Clutch Assembly (Order per Application)
Order
Quantity
Part Number
Description
F1FZ-7B546-B
Dual clutch assembly kit – all Focus vehicles
1
FA6Z-7B546-B
Dual clutch assembly kit – Fiesta vehicles built on or before
1/12/2011
1
FA6Z-7B546-A
Dual clutch assembly kit – Fiesta vehicles built on or after
1/13/2011
1
AE8Z-7007-A
Engine to transaxle separator plate –1.6L engines (Fiesta)
1
Other Supplies
Order
Quantity
Part Number
Motorcraft and Other Supplies
XT-11-QDC
Motorcraft® dual clutch transmission fluid
PM-4-A
Motorcraft® metal brake parts cleaner
BE8Z-6731-AB
Motorcraft® oil filter FL-910-S
1
1S7Z-6840-AA
Oil filter adapter gasket (Focus)
1
BE8Z-6L621-A
Oil cooler assembly seal (Fiesta, if needed due to damage)
1
XO-5W20-QSP
Motorcraft® 5W20 premium synthetic blend motor oil
XL-2
Motorcraft® high temperature nickel anti-seize lubricant
(can be used for multiple repairs)
As needed
F1FZ-7H183-A
Differential seal plugs
(can be used for multiple repairs)
As needed
Up to 1 quart
1 can
Up to 1 quart
The DOR/COR number for this program is 50549.
Order your parts requirements through normal order processing channels.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS RETENTION
AND RETURN POLICIES.”
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2019 Ford Motor Company
ATTACHMENT II
Page 3 of 3
Customer Satisfaction Program 14M01 – Supplement #7
Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
SEAL KIT CONTENTS
Seal kit contents are for reference only. These parts do not need to be ordered separately.
Kit
Quantity
Part Number
Focus Seal Kit (EV6Z-7052-C)
AE8Z-7052-D
Input shaft seal – inner
1
AE8Z-7064-A
Clutch-to-hollow input shaft snap ring
1
AE8Z-7048-C
Input shaft seal – outer
1
AE8Z-7064-B
Clutch snap ring (replace if reusing original clutch)
1
9U7Z-19A506-BA
Transaxle input shaft/spline lubricant
1
W705448-S441
Flexplate-to-clutch nut
6
YS4Z-3N324-AA
Bearing retainer strap
1
W520102-S442
Bearing retainer strap nut
2
AE8Z-1S177-A
Halfshaft seal kit
2
W715491-S442
Ball joint bolt
2
W520415-S442
Ball joint nut
2
Part Number
Fiesta Seal Kit (EV6Z-7052-D)
AE8Z-7052-D
Input shaft seal – inner
1
AE8Z-7064-A
Clutch-to-hollow input shaft snap ring
1
AE8Z-7048-C
Input shaft seal – outer
1
AE8Z-7064-B
Clutch snap ring (replace if reusing original clutch)
1
9U7Z-19A506-BA
Transaxle input shaft/spline lubricant
1
W705448-S441
Flexplate-to-clutch nut
6
YS4Z-3N324-AA
Bearing retainer strap
1
W520102-S442
Bearing retainer strap nut
2
AE8Z-1S177-A
Halfshaft seal kit
2
2S6Z-9450-A
Exhaust gasket
1
W703662-S403
Exhaust nut
2
W709618-S442
Ball joint bolt
2
W520203-S442
Ball joint nut
2
 Copyright 2019 Ford Motor Company
Kit
Quantity
ATTACHMENT VI
Page 1 of 1
Customer Satisfaction Program 14M01-S7
Claiming Instructions for Parts Delay Greater than 30 Days
Opening Statement:
Due to the length of time between initial diagnosis for clutch shudder and clutch availability, TSB
(16-0109) and FSA (14M01-S7) labor operations allow diagnostic labor to be claimed separate
from clutch repair or replacement.
Submission of a claim for diagnostic labor only while parts are on backorder deviates from
normal policy and is only applicable to this repair (W&P Manual V 2.4, Section 1 page 13).
If parts delay is estimated at over 30 days, you may submit the claim for diagnostic labor.
Dealer management systems differ; thus, there are multiple methods to accomplish this. Below
are two options to submit diagnostic labor separate from repair labor.
Option 1
• Open repair order line 1 for diagnosis and line 2 for the repair
• Submit line 1 with line 2 open while waiting for parts
• Submit line 2 upon completion
Option 2
• Open and submit a repair order for diagnosis
• Open a second repair order, at the same time, and leave it open while waiting for
parts
• Submit the 2nd repair order upon completion
If the repair is beyond 30 days, the repair will require a dealer self approval code. If the repair is
beyond 90 days, request a submission time limit code. If parts delay is less than 30 days, follow
normal policy and submit both diagnostic and repair labor when repairs have been completed.
Supporting Information:
• Dealers should review OASIS at the time of service write-up to identify vehicles that
have had diagnostic labor only claims to avoid repeat diagnosis labor.
• Submitting multiple claims will not close FSA 14M01.
Category: WSM Transmission – Warranty Policy.
Do: Submit diagnostic labor only claim if backorder is greater than 30 days.
Don't: Include diagnostic labor again at time of repair.
 Copyright 2019 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 2
CUSTOMER SATISFACTION PROGRAM 14M01-S7
CERTAIN 2011 THROUGH 2014 MODEL YEAR FIESTA AND FOCUS VEHICLES
EQUIPPED WITH A DUAL DRY-CLUTCH POWERSHIFT 6-SPEED AUTOMATIC
TRANSMISSION — TRANSMISSION CLUTCH SHUDDER / TRANSMISSION INPUT
SHAFT SEAL WARRANTY EXTENSION				
OVERVIEW										
													
Some of the affected vehicles may exhibit excessive transmission clutch shudder during light acceleration.
These issues may be due to fluid contamination of the clutch caused by leaking input shaft seals.
Vehicles may or may not exhibit transmission fluid leaking from the clutch housing.
This program extends the coverage of the DPS6 Transmission Software Calibration, Clutch, and
Transmission Input Shaft Seals to seven (7) years of service or 100,000 miles from the warranty start date
of the vehicle, whichever occurs first.
NOTE: As of August 16, 2016, if 15B22 is open in OASIS, dealers should complete 15B22 prior to 		
		 performing 14M01.
SERVICE PROCEDURE
NOTE: For this recall please refer to Workshop Manual (WSM), Section 307-01 for 2012-2016 Focus and
		 2014-2015 Fiesta. For 2011-2013 Fiesta refer to WSM, Section 307-11. When referred to the 		
		 WSM – All steps listed in the WSM must be performed.
NOTE: Performing the service routines will clear adaptive strategy. Failure to perform all steps of 		
		 the IDS routines may result in erratic shifts and driveability concerns.
1. Using IDS follow the WSM Diagnosis and Testing, Diagnosis by Symptom, Pinpoint Test A (All Focus
and 2014-15 Fiesta) or Pinpoint Test N (2011-2013 Fiesta) - Clutch Shudder on Acceleration to
diagnose shudder.
• For clutch replacement, upload IDS datalogger session data and record the repair validation 		
		 code (RVC) generated by the IDS during testing. This code will be needed when submitting the		
		 claim for the repair.
2. If the clutch is replaced, use IDS to reprogram the powertrain control module (PCM)/transmission 		
control module (TCM) to the latest calibration using IDS release 101.04 or higher.
NOTE: Calibration files may also be obtained at www.motorcraftservice.com
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
NOTE: Transmission differential seal plugs are now released and should be installed during transmission 		
		 removal and while performing bench repairs to reduce/eliminate the loss of transmission fluid.
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
8/2019
ATTACHMENT III
PAGE 2 OF 2
CUSTOMER SATISFACTION PROGRAM 14M01-S7
Important Information for Module Programming
NOTE:
		
		
NOTE:
		
NOTE:
Reprogram appropriate vehicle modules before performing diagnostics and clear all diagnostic
trouble codes (DTCs) after programming. For DTCs generated after reprogramming, follow 		
normal diagnostic service procedures.
Performing the service routines will clear adaptive strategy. Failure to perform all steps of the 		
IDS routines may result in erratic shifts and driveabilty concerns.
When programming or reprogramming a module, use the following basic checks to ensure
programming completes without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and 			
connect IDS/scan tool to a power source.
• Inspect vehicle communication module (VCM) and cables for any damage. Make sure scan tool
connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.						
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will
cause errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during module
reprogramming (MR) or programmable module installation (PMI).
b. Disconnect the VCM from the data link connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should 		
appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
d. Locate the ORIGINAL vehicle session when programming failed. This should be the last session used
in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the ''Recycle Bin'' icon at the 		
		 lower right of the previous session screen. This loads any deleted sessions and allows you to 		
		 look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select
the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. Near the end of programming, the IDS prompts you to select certain parameters. It is important to
make a selection for ALL parameters listed. If the correct selection is already highlighted, you must still
choose that selection before clicking the "Tick" mark to complete the configuration.
i. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
8/2019