ZJB_Toyota POL18

DISTRIBUTE TO:
 Service Manager
 Warranty Administrator
Customer Support
Program Bulletin
No.:
Date:
Page:
POL18-03
8/9/2018
1 of 5
REVISED 8/28/19
SUBJECT: CUSTOMER SUPPORT PROGRAM BULLETIN (ZJB):
REPAIR COVERAGE FOR BRAKE BOOSTER AND BRAKE
BOOSTER PUMP ASSEMBLIES ON CERTAIN 2010-2015
MY PRIUS AND CERTAIN 2010 AND 2012-2015 MY PRIUS
PHV VEHICLES
Background
Toyota has received reports indicating various brake system related warning
lamps illuminate due to internal malfunctions.
Phase
1
2
Model
Prius and Prius PHV Vehicles
Prius Vehicles
Prius PHV Vehicles
Model Year
2010
2011-2015
2012-2015
Applicability
The Brake Booster and Brake Booster Pump are covered by Toyota’s New
Vehicle Limited Warranty for 3 years or 36,000 miles (whichever occurs first).
However, because we at Toyota care about each customer’s ownership
experience, Toyota is now offering a voluntary Customer Support Program that
applies to various brake system related warning lamps of covered vehicles as a
result of internal malfunctions, regardless of whether the vehicle is out of
warranty. One or more of the following Diagnostic Trouble Codes (DTCs) C1391,
C1252, C1256, or C1253 will be stored in the vehicles memory to be used as
verification. The timing of any repair under this voluntary Customer Support
Program is subject to parts availability.
2010 MY Prius and Prius PHV Vehicles – Phase 1
The Customer Support Program will be offered for all vehicles until
November 30, 2019, regardless of mileage.
In addition, the Customer Support Program will be available for 10 years from
the date of first use, or 150,000 miles whichever occurs first.
Toyota Customer Support Program Bulletin
POL18-03
8/9/18
REVISED 8/28/19
2 of 5
Applicability (Continued)
2011-2015 MY Prius Vehicles and 2012-2015 MY Prius PHV Vehicles – Phase 2
The Customer Support Program will be offered for all vehicles until
August 31, 2021, regardless of mileage.
In addition, the Customer Support Program will be available for 10 years from
the date of first use, or 150,000 miles whichever occurs first.
Direct marketing of this Customer Support Program is strictly prohibited pursuant
to the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance of
this policy may result in a claim debit.
This Customer Support Program does not cover brake boosters and brake
booster pump assemblies that have suffered damage from abuse, accident, theft,
vandalism, misuse, alteration, lack of proper maintenance, fire, water
contamination or any vehicles that are currently or previously titled as “scrap,”
“salvage,” or “dismantled”.
Covered Vehicles
Not all vehicles are covered by this Customer Support Program. Verify VIN
applicability by checking TIS before completing any repairs.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All
dealership technicians performing this repair are required to successfully
complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair
performed correctly; technicians performing this repair are required to currently
hold at least one of the following certification levels:
• Expert Hybrid
• Master
• Master Diagnostic Technician
Claims for repairs that were performed by non-qualified technicians are subject to
debit.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Customer Support Program Bulletin
POL18-03
8/9/18
REVISED 8/28/19
3 of 5
Claim Submission
Claim Type: Repair Program
Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a Regular warranty claim.
Model/
Model Year
Description
Labor Time
ZJB001
Prius/
2010
R & R Brake Booster Assembly
with Master Cylinder,
R & R Brake Booster Pump
Assembly, and
Reprogram Skid Control ECU
5.8 hr./vehicle
ZJB002
Prius HV/
2010
R & R Brake Booster Assembly
with Master Cylinder,
R & R Brake Booster Pump
Assembly
5.3 hr./vehicle
ZJB003
Prius/
2011-2015
R & R Brake Booster Assembly
with Master Cylinder,
R & R Brake Booster Pump
Assembly
5.3 hr./vehicle
ZJB004
Prius HV/
2011-2015
R & R Brake Booster Assembly
with Master Cylinder,
R & R Brake Booster Pump
Assembly
5.3 hr./vehicle
Opcode
Sublet
The cost of the brake fluid (2.0L per vehicle) will be reimbursed under sublet type
“OF” for opcodes ZJB001, ZJB002, ZJB003 and ZJB004.
Rental
The rental car cost will be reimbursed for the rental period of maximum 1 day at
the rental rate of maximum $35/day. Use “RT” sublet type and “LNM” as the
sublet reason code. A rental invoice must be attached to all rental claims.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Customer Support Program Bulletin
POL18-03
8/9/18
REVISED 8/28/19
4 of 5
Replacement Parts
All parts replaced for this repair are subject to warranty parts recovery. To
determine the applicable part number for a specific VIN, refer to the EPC.
Alternatively, the Inspection Application will also show an applicable part number
for a specific VIN as part of the inspection process.
Model/
Model Year
10MY/
15inch
Prius
10MY/
17inch
Prius PHV
Prius
Part Number
Description
04002-33347
Brake Booster Assy with
Master Cylinder
04002-33447
Brake Booster Assy with
Master Cylinder
1
1
10MY
04002-33647
11MY/
15inch
04008-11147
1
11MY/
17inch
04008-11247
1
12MY,13MY/
15inch
04008-11347
12MY,13MY/
17inch
04008-11447
14MY,15MY/
15inch
04008-11547
1
14MY,15MY/
17inch
04008-11647
1
12MY,13MY
04008-11747
14MY,15MY
04008-11847
All Models
04006-22147
Brake Booster Assy with
Master Cylinder
Brake Booster Assy with
Master Cylinder
Prius PHV
Prius/
Prius PHV
Quantity
Pump Assy, Brake Booster
1
1
1
1
1
1
Technical Instructions (Repair Procedures)
Technical instructions can be found in:
•
•
T-SB-0079-18 for 2010.
T-SB-0024-19 for 2011-2015.
Please refer to TIS for additional information.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Toyota Customer Support Program Bulletin
POL18-03
8/9/18
REVISED 8/28/19
5 of 5
Customer-Paid Repairs or Replacement of Components
If a customer has previously paid for the repair to address the condition
described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement
consideration:
Toyota Customer Experience Center
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 4-6 weeks for processing.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.