SSM74446

Special Service Message
NOTE: A Special Service Message is a formal communication issued by Land Rover and carries the
same importance of a Technical Service Bulletin. An SSM is a quick method of communicating
"Need To Know" information to the technical service community. SSM's may be issued in advance
of a technical bulletin or may be the only communication on a given topic. All information
contained in Land Rover technical communications are intended for use by trained, professional
technicians with the knowledge, tools, and equipment required to complete the procedure
correctly and safely. It informs the Technicians of conditions that may occur on some vehicles, or
provides information that could assist in correct vehicle and diagnostic service.
SSM 74446 - Bluetooth connectivity using
Android operating system devices
Models : Discovery / L462
Discovery Sport / L550
Evoque / L538
Engineer :Richard Attwood
Date Last 01 OCT 2019 07:25:20
Updated :
Content :Issue: Inconsistent Bluetooth connectivity for Android based operating systems
following an Android software update to PIE 9. The concern will only affect New
Low line Infotainment (NLI) systems.
Cause: Software compatibility issue.
Action:
Symptom Driven Diagnostics (SDD) instructions:
1 . This procedure requires a minimum of SDD 158.01 and Software
Management Pack v326 loaded or later.
2 . Connect the Jaguar Land Rover (JLR) approved battery support unit.
3 . Connect SDD and begin a new session.
4 . Follow the SDD on screen prompts.
5 . Select ‘Diagnosis’ session type.
6 . Select the following symptom: ‘Electrical - Information and entertainment
system - Touch Screen Display.
7 . Run and close the ‘Datalogger’ tool to reveal the ‘Extras’ tab, select the
‘Extras’ tab.
8 . Run ‘Configure existing module – Audio Head Unit – Low Line’.
9 . Follow all on screen instructions to complete the task.
10. When the task is complete, exit the session.
11. Disconnect SDD and battery support unit.
Note: There will be an update in the near future to this SSM, when a solution has
been released for vehicles requiring use of the Pathfinder diagnostic tool.
Note: SDD will read the Vehicle Identification Number (VIN) and automatically take
the vehicle out of transport mode where applicable.
Version : 2
Jaguar Land Rover Limited 2000 - 2019 (Rel. 2673)