122-Q6R5X-10

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Bulletin #: 1802
Advanced Technical Information
Part ID: 0905
Creating TechLine Assistance Request (TLAR)
Vehicles Affected
Model
Model Year
Model Type
VIN Range
Vehicle-Specific Equipment
All
All
All
All
All
Revision History
Revision
Release Date
Changes
1
September 17, 2019
References to PQIS have been changed to PCSS.
0
December 21, 2018
Original document
Customer Concern
	As Porsche vehicles increase in complexity, diagnosis difficulty increases. In certain cases, Technical Support can
assist in these diagnoses. In order to address cases in a timely manner, Technical Support needs detailed, complete,
and accurate information. This checklist is an aid to assist in creating TechLine Assistance Requests (TLAR). TLARs
are solely for Technical Requests. Please do not submit TLARs for Parts or Warranty Support.
Service Information
• Prior to creating the TLAR, review diagnosis with Shop Foreman or Lead Technician.
• Verify VIN is correct and matches vehicle request.
• Verify PCSS Job creation and VAL attachment. Ensure VAL captures fault concern.
• If TLAR is visual, e.g. leak or broken parts, attach photos of the concern to the PCSS Job.
• If TLAR is due to a noise, attach video or sound file of the concern to the PCSS Job.
• If Dealer is Tech Live Look capable, include this information at the beginning of TLAR.
• If potential PT3G concern, send extended logging file w/video via PPN, See ATI 0905
• Annotate all diagnoses and advise of previous repairs in the Request/Problem box in the TLAR.
Tips:
	
Lemon Law varies betweens states and time down of a vehicle for repairs quickly builds up. To ensure repairs are
performed in a timely manner, all TLAR’s should be updated within 3 days. Instructions for creating a TLAR can be
found at: https://ppn.porsche.com/portal/docs/DOC-116111.
AfterSales
September 1, 2019
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0
Bulletin #: 1802
Advanced Technical Information
Part ID: 0905
Service Information (continued)
Instructions on creating a PCSS Job and attaching files: https://ppn.porsche.com/portal/docs/DOC-116113
	Technical Support does not provide authorization for repairs, except noted in ATI 0 1602 Approval and Support Management Program (ASM).
	It is your responsibility as the Dealer to ensure the comments to support the repair claims are clear, concise, and
justified by the technicians punch times and story, in addition to attaching all applicable required documentation to
the PCSS Job.
	TLARs are legal documents and admissible in court. Keep all writing professional in nature. We recommend typing
the TLAR statement in separate document for review, prior to submission.
Search Items
TLAR; TLL; PCSS job
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are
written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in
order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and
may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins
are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester
are the ones that must be followed.
©2019 Porsche Cars North America, Inc.
AfterSales
September 1, 2019
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