Atlascatconv
Service Bulletin Details
Public Details for: Atlascatconv
Atlas 6 cylnderawd catalytic converter & front exhaust pipe repair change.
Models from 2020
2020 VOLKSWAGEN ATLAS |
Models from 2019
2019 VOLKSWAGEN ATLAS |
Models from 2018
2018 VOLKSWAGEN ATLAS |
Volkswagen After Sales To: Dealer Principals, General Managers, Parts Managers, Service Managers, Sales Managers Cc: DRFO, DRSO, ADFO, FOM, SOM, RPAS, WOFS, RSDM, Service Coaches, QTM Re: October 8, 2019 – Weekly Communication Volkswagen After Sales Department [email protected] E-mail 10/8/2019 Date Volkswagen of America, Inc. 2200 Ferdinand Porsche Dr. Herndon, VA 20171 New 10/8/2019 1. Q4 AIM Service Manager Enhancements *NEW……………………………………………………………….2 2. Q4 Service Advisor and Technician Enhancements *NEW………………………………………………..3 3. 2019 Q4 AIM Rules*NEW………………………………………………………………………………………………..4 4. October Plan O Gram *NEW…………………………………………………………………………………………….6 5. MY2020 Volkswagen Care Changes *NEW……………………………………………………………………….7 6. Last Chance to Buy! Dealer Personalized Fall Attire *UPDATE…………………………………………..9 7. MY19 Atlas Vehicles Shipped with MDO Floor Mats Requiring Filler Clips *NEW……………...9 8. 2019 RQC Finalists Have Been Announced *UPDATE………………………………………………….....10 9. Elsa2Go General Search-How to Use *NEW……………………………………………………………………10 10. New Floor Mats for MY20+ Atlas, Tiguan, & Passat *NEW……………………………………………..12 11. Your One-Stop Service Marketing Shop is Growing *NEW……………………………………………..13 12. Market Delivery Option Updates-Q4 Catalog & New GLI Bumperdillo® *NEW………………..14 13. Atlas 6 CylnderAWD Catalytic Converter & Front Exhaust Pipe Repair Change *NEW…….15 14. Upcoming Warranty Distance Learning Sessions, Open Seats Remain *NEW…………………16 Previously Communicated 1. Q4 Region Service Promotion Base & Supplemental POP Kits………………………………………..17 2. VW Academy Training Tool for Partnering with Technical Schools ………………………………..18 3. October Buy 3 Tires, Get the 4th for $1 Promotion – Get Ready! …………………………………..19 CONFIDENTIALITY NOTICE: THIS MESSAGE IS INTENDED ONLY FOR THE USE OF THE INDIVIDUAL OR ENTITY TO WHICH IT IS ADDRESSED, AND MAY CONTAIN INFORMATION WHICH IS PRIVILEGED, CONFIDENTIAL AND EXEMPT FROM DISCLOSURE UNDER APPLICABLE LAW. IF THE READER OF THIS MESSAGE IS NOT THE INTENDED RECIPIENT OR THE EMPLOYEE OR AGENT RESPONSIBLE FOR DELIVERING THE MESSAGE TO THE INTENDED RECIPIENT, YOU ARE NOTIFIED THAT ANY DISSEMINATION, DISTRIBUTION OR COPYING OF THIS MESSAGE IS STRICTLY PROHIBITED. IF YOU HAVE RECEIVED THIS COMMUNICATION IN ERROR, PLEASE NOTIFY THE SENDER IMMEDIATEL 1 Back to top NEW 10/8/2019 1. Q4 AIM Service Manager Enhancements *NEW 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 Back to top 2 2. Q4 AIM Service Advisor and Technician Enhancements *NEW Back to top 3 3. 2019 Q4 AIM Rules *NEW 2019 Q4 Volkswagen AIM We are excited to announce the launch of the following Volkswagen AIM Programs for the fourth quarter! How Can You Register? Registration is simple and can be done through the VWHub by selecting the Volkswagen AIM link, on the Service or Parts Menu, or by visiting the AIM homepage at www.volkswagenaim.com Service Manager Program YOU COULD EARN UP TO TWICE AS MUCH MONEY!!! The Service Manager program is a quarterly program and will run from October 1st – December 31st 2019, and all authorized Volkswagen Dealers are eligible to participate. During this quarter, we are offering 4 points for each month, for each commodity, if the dealership reaches their commodity targets. For this quarter only, we are giving you the chance to make MORE CASH!!! Please check out the tiered payout structure in the Q4 2019 Rules. For details on the Service Manager program, please refer to the official Click Here to view Q4 2019 AIM Rules Service Advisor and Technician Program YOU HAVE THE CHANCE TO EARN UP TO 2.5X POINTS ON CERTAIN COMMODITIES!!! The Service Advisor and Technician program is a points-based incentive that uses your individual performance in specific categories to pay you cash! This program runs on a monthly basis and all authorized Volkswagen Dealers are eligible to participate. From October 1st – December 31st 2019, the Service Advisors and Technicians are eligible to earn cash on seven commodities. For this quarter only, we are increasing points on almost all commodities! Meeting or exceeding your targets equals MORE CASH! For details on the Service Advisor and Technician program, please refer to the official Click Here to view Q4 2019 AIM Rules Back to top 4 Parts Consultant Program Between October 1st and December 31st 2019, registered Parts Consultants have the opportunity to earn cash for completing best practices that help their Dealership grow their Wholesale Parts business. Two promotions will run monthly and all authorized Volkswagen Dealers are eligible to participate: 166 167 168 169 170 171 172 173 174 175 176 177 For details on these Parts Consultant promotions, please refer to the official Q4 2019 rules. (Promotion 1, Promotion 2) Also, please note that performance data from these promotions will begin to appear in the AIM portal on Monday, October 7th. I have questions. Who can I call? To make sure your experience with Volkswagen AIM is as seamless as possible, we have a full time Dealer Help Desk! You may call 1 (800) 965-AIM-1 or email [email protected] Please note that the Help Desk is open from 9 AM to 5 PM EST, Monday to Friday. Your FOM can also help answer any questions you may have. For lost or stolen debit cards, please contact the VWoA Incentives Help Desk at 1-(877) 299-0505, Option 1. *Volkswagen AIM VWoA, Inc. reserves the right to change this program for any reason at any time, without prior notice. Back to top 5 4. October Plan-O-Gram *NEW The October Plan-O-Gram is a handy reference guide to help your dealership stay up to date with the latest marketing materials. POP materials communicate current offers, savings, featured items, and other details that encourage customers to purchase. Please keep these materials current so they accurately reflect the latest incarnation. If you need to reorder other items, please log on to the Brand Store to place your order. Click Here to view the October Plan O Gram. Back to top 6 5. MY2020 Volkswagen Care Changes *NEW Back to top 7 Back to top 8 6. Last Chance to Buy! Dealer Personalized Fall Attire *UPDATE Place your order by Friday, October 11th ! Last Chance to buy your Dealer personalized gear for your entire dealership! Mix and match jackets: any style, size, or color for a 6-piece minimum. As a reminder, these purchases count towards your DIA objective. To Order Online: Click Here Download Order Form: Click Here 7. MY19 Atlas Vehicles Shipped with MDO Floor Mats Requiring Filler Clips *NEW VWoA would like to inform the dealer network of a production deviation on a range of MY19 Atlas models. As a result of this production deviation, MY19 Atlas models between VIN numbers 1V2YR2CAXKC599806 and 1V2WR2CA9KC603920 were shipped with standard floor mat clips even though the vehicles do not have passenger side anchors for the floor mats. If you are in possession of one of these vehicles, please use filler clip part number 8E0-864-229- 4PK (x2) to fill the clip holes in the floor mat. To initiate a warranty claim, please use the following SAGA claim information: Claim Type: 12i Service Identifier: 7041 Damage Code: 0055 Vendor Code: 444 Causal Indicator: 70412499 Labor Operation: 70412499 : 10TU Part Number: 8E0864229 4PK PLEASE NOTE: Dealer warranty claims will only be accepted for 90 days. Any claim submitted after January 4th, 2020 will be rejected. Back to top 9 8. 2019 RQC Finalist Have Been Announced *NEW RQC 2019 Finalists have been announced! Our 2019 RQC competition started with thousands of participants from all over the country. With record numbers of participation, we are excited to announce that the top 40 finalists will have the opportunity to compete at Fort Lauderdale in November. Please congratulate our finalists on this very impressive accomplishment! You can find a list of finalists on VWwebsource Stay electrified! Participants are one-step closer to winning one of the coveted Volkswagen Academy RQC Awards and prizes up to $5000! 9. Elsa2Go General Search-How to use *NEW Carlisle Feedback Dealer comments in the Carlisle survey indicate that information is difficult to locate and search results are not consistent. Elsa2Go was designed to make searching for information easy, with or without a VIN. Below is an overview of the general search results, showing how easy it is locate key service related information. Finding the search result you’re looking for After initiating a general search in Elsa2Go, the results are displayed in various tabs, each tab representing a specific infomedia, including an “All” tab which shows all results. The image below defines each of these tabs and shows an example of a search result listing. Back to top 10 If you have any questions, please contact us at [email protected] Back to top 11 10. New Floor Mats for MY20+ Atlas, Tiguan, & Passat *NEW Volkswagen Accessories Would Like to Announce New Floor Mats for MY20+ Atlas, Tiguan, and Passat To align our accessories programs with updated vehicle equipment, VW Accessories has engineered updated floor mats with retention clips removed on the passenger side front floor mat for MY20+ Atlas*, Tiguan, and Passat. Included in this update are Mojo Mats®, Monster Mats®, and MuddyBuddy® 3D Floorliners™. Please see below for an application guide showing the prior model year floor mat part numbers, along with the new floor mats for model year MY20+. 406 407 408 409 410 411 412 413 414 415 416 417 418 419 420 421 422 423 424 425 426 427 428 429 430 431 432 433 434 435 436 437 438 439 440 441 Back to top 12 11. Your One-Stop Service Marketing Shop is Growing *NEW Because dealer partnerships are a cornerstone of successful VW Service marketing, we listened to your feedback and are excited to deliver: • • • Turn-key marketing solutions Easy-to-understand reporting Convenient access to eye-catching creative It is all in place to help drive traffic to service lanes and improve dealer profitability. Keep an eye out for more information on the new Marketing IQ tools in the near future. The Marketing IQ Reporting Dashboard has added a suite of fresh features. Marketing IQ has had two modules in production: • • Marketing IQ Platform (with On Demand, Co-op, etc.) Customer Lists Starting now and continuing in the following months, Marketing IQ Reporting Dashboard will grow to add the following seven modules: • • • • • • • Customers Recommended Campaigns Opportunity List Counts Declined Services Declined Services: Capture Rate Service Reminders Regional Service Promotions These modules will provide information and tools that will help dealers, VW field employees, and VW corporate users explore, monitor, and investigate the overall health of the customers’ engagement with marketing activity at the dealer, area, and regional levels. In addition, new functionality such as the Recommended Campaigns will provide a means to target a very strategic VIN list for marketing, based on the dealers’ operational performance. Back to top 13 12. Market Delivery Option Updates-Q4 Catalog & New GLT Bumberdillo® *NEW Click Here to Download the Q4 MDO Catalog Back to top 14 13. Atlas 6-Cylinder AWD Catalytic Converter & Front Exhaust Pipe Repair Change *NEW Beginning September 30th, the repair procedure and labor operation in ELSA has changed the removal and installation of the Catalytic Converter and Front Exhaust Pipe on Atlas 6-Cylinder vehicles. The procedures were updated based on dealer feedback to no longer require removal of the sub-frame, which reduced the time units necessary for the repair. The labor operation and repair procedure was updated to reflect this change. As a reminder, always refer to ELSA for the most current repair information and labor operations. Back to top 15 14. Upcoming Warranty Distance Learning Sessions, Open Seats Remain *NEW Beginning in 2019 Volkswagen Academy and Volkswagen Warranty, introduced two updated Instructor led Warranty training courses for each region. Each of these course offerings were received with high demand and great success! To further support our dealer network, the Volkswagen Academy is offering the same Instructor led warranty training courses, but in a distance learning format. The Intro to Volkswagen Warranty (course number 750042) and Advanced Volkswagen Warranty (course number 750742) courses are open for registration with two sessions each. Course details and registration are located on VW Websource, Certification Resource Center. Back to top 16 Previously Communicated 1. Q4 Region Service Promotion Base & Supplemental POP Kits By now you should have received your Q4 Regional Service Promotion Base POP kit and your Q4 supplementary POP kit, if you opted in to receive one. If you cannot locate your kit, please contact your RAMS for tracking. The Region Service Promotion POP kit contains everything you need to get started, including the eyecatching POP materials created specifically for this quarter. Be sure to display them according to the instructions on the letter included with the kits, they will come in handy should you experience the increased foot traffic this promotion was designed to produce. And remember, these materials will stay up for the next three months—it’s the only way to communicate all the right reasons for visiting your dealership. In addition to printed POP materials, all assets are available for display on your digital dashboard. Please visit the VW Digital Asset Management (DAM) platform on the VWHub to download the available digital POP assets. Below are the materials included in your Base POP kit: Back to top 17 2. VW Academy Training Tool for Partnering with Technical Schools The Volkswagen Academy has created a public version of the Certification Resource Center (CRC) for use of non-dealership learners. Learners have access to a wide library of training modules that they can complete at their own pace on their own time. This site will be beneficial to the non-dealer learner to help manage, track, and encourage personal growth. A detailed user guide is available in the CRC Library under TECHNICIAN RECRUITMENT titled Public CRC User Guide along with the Promotional Handout for Collaborating with Technical Schools - Public CRC. Back to top 18 3. October Buy 3 Tires, Get the 4th for $1 Promotion – Get Ready! Thank you for enrolling in our Buy 3 Tires, Get the 4th for $1 promotion. All month long, we’re giving your customers a great deal on Volkswagen Approved Tires—and highlighting the benefits of purchasing those tires at your dealership. As always, your dealership’s participation plays a crucial part in the success of this sales event. Be prepared to maximize sales at your dealership this month: Make sure you’ve stocked the right tires Complete a thorough Multipoint Inspection on every vehicle Train your staff & offer incentives for additional upsells Sell to customers already in your dealership Attract new customers to your dealership through Social Media Customer Communications will arrive in Mailboxes October 1st The Buy 3 Tires, Get the 4th for $1 emails will deploy to 1.2 Million customers on October 1st and again on October 24th. POP Kits Have Arrived By now you should have received your Buy 3, Get the 4th for $1 POP kit. If you cannot locate your kit, please contact your RAMS for tracking. Enclosed in your kit are POP materials specifically designed to draw drivers’ attention and support the “Buy 3” promotion. Furthermore, they’ll help relay the benefits of purchasing trusted brand-name tires from the Volkswagen Tire Store. In addition to printed POP materials, all assets are available for display on your digital dashboard. Please visit the VW Digital Asset Management (DAM) platform located on the VWHub to download the available digital POP assets. For the Promotion Guide: Click Here For the List of Eligible Tires: Click Here Back to top 19