A6019362056944_1

60 Water entry into cabin with an open sunroof
60 19 36 2056944/1 October 25, 2019.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q3, Q8, and
Audi e-tron
quattro
2019 - 2021
All
Not Applicable
Condition
Customer states:
 They see water drip from the
headliner area (Figure 1).
Figure 1. Water intrusion near the headliner.
Page 1 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Background
If the sunroof panel is opened in any
way while the vehicle is exposed to
water (rain, car wash, or standing
water on the roof panel) for however
brief a period of time. It is possible for
water to enter the sunroof opening that
is not designed for exposure to water,
breach the normal water channeling,
and leak into the cabin area. This
water intrusion may not manifest itself
immediately but may appear after a
driving period when the water migrates
to the underside of the headliner area
(Figure 2-4).
Figure 2. Front sunroof opening with drainage exposed.
Page 2 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 3. Areas of sunroof opening water elimination capabilities.
Figure 4. Sunroof water channeling diagram.
Production Solution
Not applicable.
Page 3 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
Make no repairs for this condition. The sunroof mechanism and its drainage system are functioning normally. Ask
the customer if it is at all possible that the sunroof was open in any way (vented position or open position) during
rain, carwash, or when standing water was on top of the vehicle such as after it has rained. Please explain to the
customer that the sunroof panel should never be opened until both the vehicle and the weather conditions are dry.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2056944) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2019 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 4 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.