A9019312054351_3

PSS 90 Instrument cluster map is blank after start-up
90 19 31 2054351/3 October 29, 2019. Supersedes Technical Service Bulletin Group 90 number 19-14 dated
April 11, 2019 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A3 e-tron
2017 - 2018
All
MIB2 High Navigation
A3, A3
Cabriolet,
and RS3
2017 - 2019
All
MIB2 High Navigation
Condition
REVISION HISTORY
Revision
Date
Purpose
3
-
Revised header (Corrected Elsa display issues)
2
04/11/2019
Revised header (Corrected Elsa display issues)
1
03/26/2019
Initial publication
Customer states:
 The instrument cluster map display is blank after start-up.
Workshop findings:
 No relevant DTCs are stored in either the Instrument cluster control module, J285 (address word 0017) or the
information electronics control module 1, J794 (address word 005F).
Technical Background
A software bug in the instrument cluster can cause the map not to display if the vehicle is placed in reverse after
start-up, then put into park, and the driver’s door is opened (Figure 1).
Page 1 of 3
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 1. Map section is blank in the instrument cluster display.
Production Solution
Not applicable.
Service
1. Diagnose the vehicle according to the instructions listed below. If the customer’s vehicle condition matches
the condition listed in the Technical Background of this PSS TSB, explain to the customer that a solution is
forthcoming and that no repairs are necessary at this point.
2. Do not replace any components for this condition since this will not resolve the customer’s concern.
3. Condition verification procedure:
 Check/ask the customer if the map is/was visible in the middle of the speedometer when displayed with
big tachometer/speedometer tubes.
 If so, please follow TSB 2052820: 91 Audi virtual cockpit map section displayed inside the speedometer.
4. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi
(under Related Links >> Service), or through the Technical Assistance Page in Elsa.
Page 2 of 3
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
 TSB 2052820, 91 Audi virtual cockpit map section displayed inside the speedometer.
All parts and service references provided in this TSB (2054351) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2019 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.