P9324 Altima Rea

CAMPAIGN
BULLETIN
SERVICE CAMPAIGN
Rear Lower Link Salt States
Voluntary Service Campaign
Reference: P9324
Date: October 25, 2019
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Models/Years:
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Phase I
10,712
NA
October 25, 2019
Phase II
TBD
NA
TBD
Phase
MY2013 Altima (L33)
Stop Sale
In Effect
NO
***** Campaign Summary*****
Nissan is conducting a Voluntary Service Campaign on certain Model Year 2013 Nissan Altima
vehicles in USA (high road salt usage states) and Model Year 2013 and 2014 Nissan Altima vehicles
in Canada to replace the rear suspension lower link.
On some affected vehicles, one of the rear lower suspension links may corrode and separate at the
bushing joint area. Customers may notice a knocking or rattling noise from the rear of the vehicle or
observe wheel misalignment on the rear wheel(s) if the link separates. Out of an abundance of
caution, Nissan will conduct a proactive field action on vehicles currently or formerly registered in
specific U.S. states with high road salt usage and in Canada.
This activity will be launched to dealers in two (2) phases, beginning with Vermont, Ohio, and
Wisconsin in the U.S. Nissan will launch Phase II in the first quarter of 2020 for remaining salt
states (Connecticut, Delaware, Iowa, Illinois, Indiana, Kentucky, Massachusetts, Maine, Maryland,
Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island,
Virginia, Washington D.C., and West Virginia).
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or
DBS National Service History - Open Campaign I.D. P9324.
2. Dealers should repair any affected vehicles in retailer pre-owned inventory or vehicles taken
on trade to help ensure customer satisfaction.
3. Dealers should use NTB19-082 to remedy any vehicles subject to this campaign.
4. The service department should submit the applicable warranty claim for the action performed
so it can be closed on Service Comm and release the vehicle.
***** Release Schedule *****
Parts

Two (2) sets of parts will automatically be provided to dealers in high road salt
usage states according to the following schedule:
o Phase I (OH, VT, WI) - parts will begin arriving at dealers beginning
October 28, 2019.
CAMPAIGN ID: P9324 | Original Document
Phase II (CT, DC, DE, IA, IL, IN, KY, MA, MD, ME, MI, MN, MO, NH, NJ,
NY, PA, RI, VA, WV) - will launch in the first quarter of 2020.
 Dealers may obtain additional parts, as needed, via normal
ordering process.
J-52929 – Coil Spring Compressor
o Phase I dealers will receive one (1) tool beginning October 25, 2019
o Phase II all remaining dealers will receive one (1) tool when phase II
launches.
o
Special
Tool

Additional tools are available via TechMate @ 1-800-662-2001 or via
www.nissantechmate.com
Repair

NTB19-082
Owner
Notification

Nissan will begin notifying owners of Phase I affected vehicles beginning
November, 2019, via U.S. Mail.
Phase II owner notification timing will be decided at a later date.

***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open
Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within
the range of this voluntary service campaign, which for any reason enters the service department.
This includes vehicles purchased from private parties or presented by transient (tourist) owners and
vehicles in dealer inventory. If a VIN subject to this voluntary service campaign was part of a dealer
trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service
completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No.
CAMPAIGN ID: P9324 | Original Document
Q.
What is the reason for this Voluntary Service Campaign?
A.
On some affected vehicles, one of the rear lower suspension links may corrode and separate
at the bushing joint area when operated in areas with high road salt usage.
Q.
What is the possible effect of this condition?
A.
Customers may notice a knocking or rattling noise from the rear of the vehicle or observe
wheel misalignment on the rear wheel(s) if the link separates.
Q.
What will be the corrective action?
A.
Dealers will replace rear lower link(s) with new parts and perform a four-wheel alignment.
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, could take up to
three (3) hours to complete. However, your Nissan dealer may require your vehicle for a
longer period of time based upon their work schedule.
Q.
When will vehicle owners be notified?
A.
Nissan will begin notifying owners of Phase I affected vehicles beginning November 2019,
via U.S. Mail. Phase II owner notification timing will be decided at a later date.
Q.
Are parts readily available?
A.
Yes.
Q.
I did not receive a letter, how can I tell if my vehicle is affected?
A.
Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this campaign.
Q.
Is my vehicle safe to drive?
A.
If you notice a knocking or rattling noise from the rear of the vehicle or observe wheel
misalignment on the rear wheel(s), you should arrange to have your vehicle remedied by a
Nissan dealer as soon as possible.
Q.
I have incurred expenses for lower link repairs can I be reimbursed?
A.
If you have previously replaced the rear lower link in your vehicle and Nissan did not cover
the repair, please visit www.nissanassist.com, access the reimbursement claim form, and
follow the instructions on the website including submission of the following documents:
 Repair order(s)
 Proof of payment [may be on repair order(s)]
 Proof of vehicle ownership if repair is over $1,000
CAMPAIGN ID: P9324 | Original Document
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
Please consult your dealer for alternate transportation availability while your vehicle is being
serviced.
EXPENSE CODE
502
DESCRIPTION
Rental Expense
AMOUNT
$120 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is
required. Please refer to WBP19-017 for additional information on application of rental
reimbursement.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
Q.
Is there anything owners can do to mitigate the condition?
A.
No.
Q.
Is there any charge for the repair?
A.
No, the remedy will be performed for the customer free of charge for parts and labor.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform the voluntary service campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.
Q.
What model year vehicles are involved?
A.
Certain Nissan Altima vehicles currently or previously registered in specific U.S. states with
high road salt usage for model year 2013 and model years 2013-2014 in Canada are
potentially affected.
Q.
What specific states are considered high-users of road salt?
A.
Connecticut, Delaware, Iowa, Illinois, Indiana, Kentucky, Massachusetts, Maine, Maryland,
Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania,
Rhode Island, Vermont, Virginia, Washington D.C., West Virginia and Wisconsin.
CAMPAIGN ID: P9324 | Original Document
Q.
Are you experiencing this condition on any other Nissan (or INFINITI) models?
A.
No.
Revision History:
Date
August 7, 2019
October 25, 2019
Announcement
Preliminary
Original
Purpose
Preliminary Service Campaign Notice
Service Campaign Notification
CAMPAIGN ID: P9324 | Original Document