PM931 2020 Versa

CAMPAIGN
BULLETIN
QUALITY ACTION
American Automobile Labeling Act Label
Dealer Inventory
Reference: PM931, PC713
Date: October 22, 2019
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
MY2020 Versa (N18)
MY2019 Titan (A61)
Affected
Population:
NA
Dealer
Inventory:
8,155
6,415
SERVICE COMM
Activation date:
Stop Sale
In Effect
October 22, 2019
NO
***** Campaign Summary *****
Nissan North America is conducting a Quality Action for dealers to replace the American
Automobile Labeling Act (AALA) labels. The AALA label on affected vehicles was
inadvertently printed with incorrect Engine manufacturing location and percentage
breakdown of parts content by country.
Affected vehicles are not subject to stop sale and are either currently in dealer inventory or
assigned and in transit to the dealer. In the interest of customer satisfaction, Nissan
requests dealers to apply the replacement label on the affected vehicles prior to retail sale.
***** What Dealers Should Do *****
1. Verify if vehicles currently in new dealer’s inventory are affected by this quality action
using Service Comm or DBS National Service History – Open Campaign I.D.
 PM931 - Versa
 PC713 - Titan
 New vehicles in dealer inventory can also be identified using DBS (Sales->
Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
Please
continue to check newly arriving inventory for campaign

applicability.
2. Use the attached procedure to remedy vehicles affected by this quality action.
3. The service department should submit the applicable warranty claim for the action(s)
performed so it can be closed on Service Comm and release the vehicle.
4. Dealers will receive one (1) label for every affected vehicle in dealer inventory via USPS.
Labels will be sent to the Service Manager’s attention. If replacement labels are needed,
please send your request to: [email protected] along with your
dealer name, address, VIN, contact name and phone number.
 Labels will be mailed beginning October 23, 2019 and should arrive no later than
October 25, 2019.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History Open Campaign using the appropriate campaign I.D for the inspection status on each
PM931, PC713 | Original Document
affected vehicle currently in new vehicle inventory. Nissan requests dealers to perform this
repair on new vehicles in inventory prior to being retailed, to help ensure customer
satisfaction.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
***** Procedure begins on next page *****
PC713 - 2019 TITAN-GAS ONLY
(EXCLUDES XD MODELS)
PARTS CONTENT INFORMATION LABEL
SERVICE PROCEDURE:
Parts Content
Information Label
1. Locate existing “Parts Content
Information label” on the inside of the
passenger side windshield. (Figure 1)
Figure 1
2. Remove the “Parts Content Information
label” from the windshield and discard.
(Figure 2)
Figure 2
3. Clean the windshield area where the “Parts Content Information label” was
removed.

Use a mild soap and water solution
1/4
4. Verify the correct replacement label is available. (Figure 3)

Check part number “9FU0A” on bottom left corner of label
Figure 3
NOTE: Labels were provided by NNA FQA and shipped to your dealership by Nissan
to Attn: Service Manager.
2/4
5. Peel backing off the replacement label.

Carefully remove backing from
the front of the label, Figure 4
Figure 4
Install Parts Content
Information Label
HERE
6. Affix the new “Parts Content
Information label” to the inside of the
passenger side windshield.

Passenger windshield location,
Figure 5
NOTE: Ensure text is upright and
legible from the outside of the vehicle.
CAUTION: Ensure Parts Content
Information Label is NOT placed in a
location that obstructs drivers view.
Figure 5
7. Read “Claims Information” for reimbursement information.
8. Release vehicle.
3/4
PARTS INFORMATION:
Description
Parts Content Information Label
Part #
Quantity
Provided by FQA
1
(Shipped to Dealer)
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC713
Claim Type:
CM
PNC:
PC713
Symptom:
ZZ
Diagnosis:
99
Description:
Op
Codes
Remove and Replace Parts Content
Information Label
PC7130
4/4
Flat
Rate
Time
0.2 Hr
Parts
Expense
Required Code
on claim Required
N/A
N/A
PM931 - 2020 VERSA SEDAN
PARTS CONTENT INFORMATION LABEL
SERVICE PROCEDURE:
1. Verify type of transmission (Manual or CVT).

Open driver door

Inspect transmission shift selector, Figure 1 & 2
CVT Selector
Manual Selector
Figure 1
Figure 2
Parts Content
Information Label
2. Locate existing “Parts Content
Information label” on the inside of the
passenger side windshield. (Figure 3)
Figure 3
1/4
3. Remove the “Parts Content Information
label” from the windshield and discard.
(Figure 4)
Figure 4
4. Clean the windshield area where the “Parts Content Information label” was
removed.

Use a mild soap and water solution
5. Select the replacement “Parts Content Information label” that is applicable to the
vehicle using the transmission type.

CVT equipped vehicle uses label with transmission listed as “MEXICO” with
part number “5EF0A” on bottom left corner per Figure 5

Manual equipped vehicle uses label with transmission listed as “SPAIN” with
part number “5EF0B” on bottom left corner per Figure 6
(CVT Label)
(MANUAL Label)
Figure 5
Figure 6
NOTE: Labels were provided by NNA FQA and shipped to your dealership by Nissan
to Attn: Service Manager.
2/4
6. Peel backing off the replacement label.

Carefully remove backing from
the front of the label, Figure 7
Figure 7
7. Affix the new “Parts Content
Information label” to the inside of the
passenger side windshield.

Install Parts Content
Information Label
HERE
Passenger windshield location,
Figure 8
NOTE: Ensure text is upright and
legible from the outside of the vehicle.
CAUTION: Ensure Parts Content
Information Label is NOT placed in a
location that obstructs drivers view.
Figure 8
8. Read “Claims Information” for reimbursement information.
9. Release vehicle.
PARTS INFORMATION:
Description
Parts Content Information Label
Part #
Provided by FQA
(Shipped to Dealer)
3/4
Quantity
1
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PM931
Claim Type:
CM
PNC:
PM931
Symptom:
ZZ
Diagnosis:
99
Description:
Op
Codes
Remove and Replace Parts Content
Information Label
PM9310
4/4
Flat
Rate
Time
0.2 Hr
Parts
Expense
Required Code
on claim Required
N/A
N/A