M0062

NON COMPLIANCE RECALL
Volvo Trucks North America
Greensboro, NC USA
Date
10.2019
Number
EC0020A
Release
01
Page
1(7)
SCR Hardware Replacement - 2 box
VN, VHD
NON COMPLIANCE RECALL INFORMATION
(October 2019)
Volvo has determined that certain model year 2017-2018 D11/D13 model engines may be
equipped with an improperly functioning SCR (Selective Catalytic Reduction) system due to
Low NOx Conversion Efficiency DTC (Diagnostic Trouble Code), which may cause a loss of
catalyst performance that violates Federal and California standards and regulations. The
root cause is that water is chemically bonding and deactivating the catalyst during extended
low temperature operation followed by high temperature operation.
This issue is to be addressed by replacing the SCR System with one containing an
improved hybrid catalyst.
Follow the procedure outlined in this document.
VEHICLES AFFECTED
Certain Volvo North America vehicles manufactured between March 8th, 2017 and May
8th, 2018.
VEHICLE QUANTITY
There are 20 vehicles affected by this recall (13 U.S., 7 Canada).
Page 2 (7)
Repair – All Volvo VN and VHD Chassis configurations.
Follow standard repair instructions and parts list per model key listed below (Ref. Image #1).
Operation ID
Model
Repair Operation
Repair Identity
VN/VHD
2586-03-02-01
138454144
Image #1- 2-Box Selective Catalytic Reduction (SCR)
Volvo Trucks North America
NON COMPLIANCE RECALL
Date
Number
Page
10.2019
EC0020A
3 (7)
Required Parts:
Order parts through standard Parts Distribution Center (PDC) process.
Parts List
Item
Part Number
1
23190004
2
21021850
V-Clamp
1
2
21095726
Gasket
1
4
22998036
Strap
4
5
85152363
'HFDO (Campaing Completion Decal)
NOTE: N/A if previously installed on truck
1
6
N/A
Vehicle Emissions Recall – Proof of
Correction Certificate US-CAN (EN)
NOTE: See last page of recall for this form
1
Description
0XIIOHUHybrid SCR 2-Box Bottom
Qty
1
Page 4 (7)
Label Instructions
NOTE
A campaign completion label (part number 85152363) needs to be
installed on truck if not previously installed. To signify the campaign has
been completed, use a permanent marker (Such as a Sharpe ®) to
write the recall number, completion date (MM/DD/YYY) and dealer code
on the label. The label is to be applied to the inside of the passenger
door as shown in the illustrations below
Label Placement- Conventional Chassis Configuration
Volvo Trucks North America
NON COMPLIANCE RECALL
Date
Number
Page
10.2019
EC0020A
5 (7)
NOTE
A Vehicle Emissions Recall – Proof of Correction Certificate is provided
on last page of this recall. See the example below. Fill in the appropriate
information for your records and provide a copy to the customer.
Page 6 (7)
REIMBURSEMENT
This repair is covered by an authorized Safety recall campaign. Reimbursement is obtained
through the normal claim handling process.
UCHP Reimbursement
Claim Type (used only when uploading from the Dealer
Business System)
40
Recall Status
Vehicle repaired per instructions
1-Modified per instructions
Labor Codes
Primary Labor Code:
2586-03-02-01
Aftertreatment Selective catalytic Reduction (SCR) Catalyst,
Models VN and VHD
Replacement
2.6 hrs
Causal Part
22058301
Authorization Number
M0062
Note: Dealers are to perform Non Compliance Recall on all subject vehicles at no charge
to the vehicle owner regardless of mileage, age of vehicle or ownership (original purchaser
or subsequent purchasers). Whenever vehicles are subject to a Non Compliance Recall
are brought to your dealership for service, or taken into your dealership vehicle inventory,
it is strongly recommended that every effort be made to perform the recall correction
before the vehicle is sold or released to the owner.
Volvo Trucks North America
NON COMPLIANCE RECALL
Date
Number
Page
10.2019
EC0020A
7 (7)