TSB-19-34-004

Page 1 of 4
SUBJECT:
ABNORMAL NOISE FROM REAR SHOCK
ABSORBER
No:
TSB-19-34-004
DATE:
October 2019
MODEL:
2014-16 Outlander
CIRCULATE TO:
[ ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ ] SALES MANAGER
PURPOSE
A customer may report an abnormal noise from the rear shock absorber. This may be due to
abrasion of the upper bushing, causing the shape of the bushing to be deformed, resulting in
interference between the collar and spring upper bracket while driving. The shape of the spring
upper bracket has been improved to prevent the upper bushing from becoming deformed.
This TSB instructs dealers to replace the spring upper bracket, 2 bushings, collar, and nut with new
parts to address the abnormal noise.
Rear Shock Absorber Assembly
Bushing B
Bushing C
Collar
Spring Upper Bracket*
* part name: Insulator, RR Shock Absorber
AFFECTED VEHICLES
D
2014 - 2016 Outlander built before the following VIN: JA4AD2A3XGZ000150
REPAIR PROCEDURE
1.
Confirm there is an abnormal noise from the rear shock absorber.
2.
Remove and replace the spring upper bracket (part name: Insulator, RR Shock Absorber),
bushing B, bushing C, collar, and nut.
For instructions, refer to the applicable Service Manual, Group 34 - Rear Suspension / Shock
Absorber Assembly / Disassembly and Reassembly.
See “Tips During Disassembly & Reassembly” below.
NOTE: In Service Manual, bushing C is called bushing A.
Copyright 2019, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4843)
Page 2 of 4
TSB-19-34-004
TIPS DURING DISASSEMBLY & REASSEMBLY
TIP 1: LH Side Disassembly
1.
In order to access the upper bolts of the LH shock absorber assembly, some interior panels must
be removed, as shown.
NOTE: There are two LH upper bolts. Rear LH bolt shown in photo below for example of access.
LH Side
TIP 2: RH Side Disassembly
2.
In order to access the upper bolts of the RH shock absorber assembly, only the cup holder panel
must be removed, as shown.
NOTE: There are two RH upper bolts. Rear RH bolt shown in photo below for example of access.
RH Side
Page 3 of 4
TSB-19-34-004
TIPS 3 & 4: Shock Absorber Reassembly
3. Remember to transfer the existing Spring Upper Pad into the new Spring Upper Bracket when
reassembling the shock absorber.
4.
Be sure Bushing B and C are oriented in the proper position, as shown in diagram below.
NOTE: In Service Manual, bushing C is called bushing A.
Shock Absorber Parts
Nut
Washer
Bushing B
Bushing C*
Collar
Plate
Spring Upper
Bracket
Spring Upper
Pad
Bump Rubber
Called Bushing ”A” in Service Manual
PARTS INFORMATION
Order only the Genuine Mitsubishi Parts listed below.
Part Name
Part Number
Quantity
Insulator, RR Shock Absorber
Bushing, RR Suspension Coil Spring (Bushing B)
4140A505*
1
MR594612
1
Bushing, RR Suspension Coil Spring (Bushing C)**
MR594613
1
Collar, RR Suspension Coil Spring
MR554373
1
Nut, Self Locking, M10
MS440002
1
* Original Part Number MR491946 (also called Spring Upper Bracket)
** Called bushing “A” in Service Manual
Page 4 of 4
TSB-19-34-004
WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair. If an
affected vehicle is reported with the described condition, diagnose the condition, repair as
described in this bulletin and submit a normal warranty claim using the following information.
Labor Operation
Code
346213WT
Operation
Nature Code
Cause Code
Replace Rear Shock Absorber
Parts*** (One Side)
54E
5A0
(Both Sides)
*** Only replace parts listed in Parts Information table in this TSB.
Warranty Coverage: 5/60 Basic Coverage (Canada: 5/100)
Time
Allowance
1.1 hrs
1.6 hrs