TSB-19-42A-008RE

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SUBJECT:
POPPING NOISE WHEN OPENING OR CLOSING
TAILGATE - REVISED
No:
TSB-19-42A-008REV
DATE:
October 2019
MODEL:
2020 Outlander Sport
CIRCULATE TO:
[ ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ ] SALES MANAGER
This bulletin supersedes TSB-19-42A-008, issued September, 2019, to give a more effective repair
procedure to reduce the tailgate popping noise. Revisions are italicized and indicated by A.
PURPOSE
A popping noise may be heard when opening or closing the tailgate on certain 2020 Outlander Sport
vehicles. The noise is produced when the eye of the strut body pivots on the mounting bracket that
is attached to the vehicle and hits the end cap of the bracket.
"
This TSB instructs dealers to insert a specified washer between the eye and end cap of the bracket's
pivot to reduce or eliminate the popping noise.
"
NOTE: This procedure replaces the bracket adjustment procedure released previously. The bracket
adjustment procedure should no longer be performed.
AFFECTED VEHICLES
2020 Outlander Sport/RVR (Early production)
REPAIR PROCEDURE
! CAUTION
Use all tools with care to prevent scratches.
"
1.
Confirm that there is a popping noise when
opening or closing the tailgate.
Copyright 2019, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4884)
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TSB-19-42A-008REV
This is to prevent the washer from falling into the
gap between the body and the lamps.
"
"
Using a wire cutters or similar tool, cut through one side of the washer as shown.
"
3.
Before starting, keep tailgate in the open position
and cover the gap above both rear combination
lamps (LH and RH) with a cloth.
"
2.
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TSB-19-42A-008REV
"
"
"
4.
5.
Using your hands, spread the washer open at the
slit, as shown.
Keeping the washer spread open, insert the lower part of the washer between the eye and the
end cap of the bracket's pivot, as shown below.
Starting with the lower end, keep inserting the washer, pushing and rotating it as shown by the
arrows, until it is fully inserted between the eye and the end cap.
"
Washer Fully Inserted
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TSB-19-42A-008REV
6.
Confirm that the washer is completely inserted and
that the popping noise is gone when opening and
closing the tailgate.
"
Description
Part Number
Quantity
"
Washer
MA154458
2 (per vehicle)
"
PARTS INFORMATION
WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair. If an
affected vehicle is reported with the described condition, diagnose the condition, repair as
described in this bulletin and submit a normal warranty claim using the following information.
Operation
Nature Code
Cause Code
Time
Allowance
424353YK
Insert Washers Into Both
RH & LH Tailgate Brackets
(1 each)
80E
450
0.2 hrs
Warranty Coverage: 5/60 Basic Coverage (Canada: 5/100)
"
Labor Operation
Code