01-017-19-3601

Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
BODY VIBRATION WHEN ENGINE IDLING IN (D)RIVE AND
(R)EVERSE
Bulletin No.: 01-017/19
Last Issued: 11/14/2019
APPLICABLE MODEL(S)/VINS
2014-2018 Mazda3 (2.0L A/T)
2014-2018 Mazda3 (1.5 A/T Mexico spec)
2017-2018 CX-5 (2.0L A/T Canadian spec)
2018-2019 CX-5 (2.0L A/T Mexico spec)
DESCRIPTION
Some customers may complain about a vibration through the driver and passenger seats at idle in (D)rive
and (R)everse when the engine rpm drops down to 550.
This vibration is caused by:
1.5L
The No.3 and No.4 engine mount rubber hardening during vehicle usage at high ambient
temperatures which decreases the damping force.
Components of the No.3 engine mount rubber melting inside the mount at high ambient
2.0L temperatures which creates deposits on the engine mount plate that restrict engine mount plate
movement.
1 No.3 engine mount
2 No.4 engine mount
Page 1 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 01-017/19
Last Issued: 11/14/2019
Mass production change has not been determined at this time, but modified No.3 and No.4 engine mounts
have been newly established as service parts. Their material and spring characteristic have been changed.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
1. Verify customer concern.
Is the concerned vibration is felt at around 550 rpm?


NO: This TSB is not applicable. Refer to MGSS for diagnosis.
YES: Go to step 2.
2. Perform one of the following based on vehicle and engine.
Mazda3 (1.5L)
Replace both No.3 and No.4 engine mounts with modified ones according to the
instructions on MGSS (ENGINE MOUNT DISASSEMBLY/ASSEMBLY [SKYACTIV-G 1.5]).
Mazda3 and
CX-5 (2.0L)
Replace the No.3 engine mount with a modified one according to the instructions on
MGSS (MOUNT DISASSEMBLY/ASSEMBLY [SKYACTIV-G 2.0, SKYACTIV-G 2.5]).
3. Verify repair.
PARTS INFORMATION
Part Number Description Qty.
Notes
B6Y1-39-060 RUB-E/MTG #3 1 Mazda3 (1.5L)
B6Y1-39-070 RUB-E/MTG #4 1 Mazda3 (1.5L)
GHY2-39-060 RUB-E/MTG #3 1 Mazda3 (2.0L)
K1Y0-39-060 RUB-E/MTG #3 1 CX-5 (2.0L)
NOTE: Select the engine mount corresponding to the subject vehicle according to the GEPC.
Page 2 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
Bulletin No.: 01-017/19
Last Issued: 11/14/2019
WARRANTY INFORMATION
NOTE:



This warranty information applies only to verified customer complaints on vehicles eligible for
warranty repair.
This repair will be covered under Mazda’s Powertrain Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
Warranty Type
Symptom Code
Damage Code
A
83
9E
****-39-060*
(Select the part number of No.3 engine mount applicable to the subject vehicle
from “Parts Information” and enter it.)
Quantity
1
Mazda3 with 1.5L (No.3 No.4 Engine mount, RR)
XXR62ARX / 1.0 Hrs. (with standard PCM cover bolts)
Operation Number/Labor
XXR62CRX / 1.1 Hrs. (with shear-off PCM cover bolts)
Hours
Mazda3 and CX-5 with 2.0L (No.3 Engine mount, RR)
XXR62ERX / 0.6 Hrs.
Causal Part No.
NOTE: Claim DAY0-39-070 or B6Y1-39-070 (RUB-E/MTG #4), Q’ty=1 as a related part.
Page 3 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.