Abutting Wedge

News Channel Update | Vans Customer Service and Parts
TO: Mercedes-Benz and Freightliner Dealer
FROM: Anthony Washington, Department Manager,
Principals, General Managers, Sales Managers,
Regulations and Certifications
Service Managers, Parts Managers
Initial Recall Campaign Notification
Model 907 (Sprinter)
Model Year 2019
Abutting Wedge
RE:
DATE:
October 28, 2019
IMPORTANT CAMPAIGN INFORMATION
Daimler Vans USA, LLC
One Mercedes-Benz Drive
A Daimler Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update | Vans Customer Service and Parts
Campaign No. :
Campaign Desc. :
2019100010
Abutting Wedge
PDGKEIL
This is to notify you of the upcoming Recall Campaign concerning the wedge-type stop on the B-pillar on approximately 153 MY19
Mercedes-Benz and Freightliner Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate
questions from customers. All affected VINs will be flagged as “Pending” in VMI.
Background
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that on
certain Sprinter VS30 vehicles (platform 907), the wedge-type stop on the B-pillar (abutting wedge) on
the driver & front passenger side may not have been installed as intended. The abutting wedge may
have been mounted on holes that were drilled too large and/or incorrectly rotated. If a vehicle has an
incorrectly installed abutting wedge and is involved in a severe frontal collision, the front doors could
compress into the B-pillar. If this were to occur, significantly greater forces may be required to open the
doors, which could make it difficult to exit the vehicle or lead to delay in accessing the vehicle from the
Issue
What We’re Doing
Vehicle Model Year(s)
Vehicle Model
An authorized Mercedes-Benz or Freightliner Sprinter dealer will check the installation of the
wedge-type stop and correct if necessary in the affected vehicles.
Vehicles Affected
Model Year 2019
Sprinter, VS30 / Platform 907
Vehicle Populations
Total Recall Population
153
Dealer Inventory
29
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer inventory
covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by this
notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
An owner notification letter will be mailed in late November, 2019.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to
your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective DVUSA fleet
representative for further information and next steps. For repairs, please contact your
preferred DVUSA dealer.
While we regret any inconvenience this may cause, DVUSA is determined to maintain a high level of vehicle quality and customer
satisfaction.
Daimler Vans USA, LLC
One Mercedes-Benz Drive
A Daimler Company
Sandy Springs, GA 30328
770.705.0600