MB Initial NCU -

News Channel Update | Vans Customer Service and Parts
TO: Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers
Initial Recall Campaign Notification
Model 907 (Sprinter)
Model Years 2019
Screw Connection Hood Catch
FROM: Anthony Washington, Department Manager,
Regulations and Certifications
RE:
DATE:
October 4, 2019
IMPORTANT CAMPAIGN INFORMATION
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Daimler Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update | Vans Customer Service and Parts
Campaign No. :
Campaign Desc. :
2019090016
PDGHAUBOSS
Screw Connection Hood Catch
This is to notify you of the upcoming Recall Campaign concerning the screw connection on the upper hood catch on approximately 5,626
MY19 Mercedes-Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions
from customers. All affected VINs will be flagged as “Pending” in VMI.
Background
Issue
What We’re Doing
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz Sprinter vans, has determined that,
the screw connection on the upper hood catch of certain Mercedes-Benz Sprinter vehicles
(VS30; Platforms 907) may not have been carried out according to specification. Depending
on vehicle speed, wind resistance, aerodynamic drag and factors such as vehicle loading and
road conditions, the hood could open while the vehicle is being operated. If the hood were to
open while driving, it could impact the driver's field of vision, thereby increasing the risk of a
crash.
An authorized Mercedes-Benz Sprinter dealer will check and if necessary tighten the torque of
the screw connection. Any missing screws will be replaced if necessary.
Vehicles Affected
Vehicle Model Year(s)
Vehicle Model
Model Year 2019
Sprinter, VS30 / Platform 907
Vehicle Populations
Total Recall Population
5,626
Dealer Inventory
751
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer inventory
covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by this
notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
An owner notification letter will be mailed in early November, 2019.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to
your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your
preferred MBUSA dealer.
While we regret any inconvenience this may cause, DVUSA is determined to maintain a high level of vehicle quality and customer
satisfaction.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Daimler Company
Sandy Springs, GA 30328
770.705.0600