08-016-19 REV. F

NUMBER:
GROUP:
DATE:
08-016-19 REV. F
08 - Electrical
October 19, 2019
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
This bulletin supersedes Service Bulletin 08-016-19 REV. E, Dated October 04, 2019, which
should be removed from your files. All revisions are highlighted with **asterisks** and
include removing WD and WK from 28.3 software level and adding to 21.9. Remove 28.3
software symptoms/conditions and LOPs.
This Service Bulletin is also being released as Rapid Response Transmittal (RRT) 18-091
Date September 06, 2018. All applicable Sold and Un-Sold RRT VINs have been loaded. To
verify this RRT service action is applicable to the vehicle, use VIP or perform a VIN search in
DealerCONNECT/Service Library. All repairs are reimbursable within the provisions of
warranty.
SUBJECT:
UAS, UAQ, UCS and UCQ Radio Enhancements
OVERVIEW:
This bulletin involves inspecting and if required, updating the radio software level to:
• 22.6 - DS, D2, DP, DD, DF and DJ vehicle with UAS, UCQ and UAQ radio.
• 22.5 - LA, LD and LX vehicle with UAS and UAQ.
• 21.9 - All other vehicles and radios.
MODELS:
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
2018
(MP)
(BU)
(LA)
(LD)
(LX)
(WD)
(WK)
(DS)
(D2)
(DD)
(DF)
(DJ)
(DP)
Jeep Compass
Jeep Renegade
Dodge Challenger
Dodge Charger
Chrysler 300
Dodge Durango
Jeep Grand Cherokee
RAM 1500 Pickup
RAM 3500 Pickup
RAM 3500 Cab Chassis
RAM 3500 <10K Cab Chassis
RAM 2500 Pickup
RAM 4500/5500 Cab Chassis
NOTE: This bulletin applies to vehicles within the following markets/countries: U.S. and
Canada only.
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NOTE: This bulletin a applies to vehicles equipped with one of the following radios:
• Uconnect 4C Nav With 8.4” Display (Sales Code UAQ or UCQ).
• Uconnect 4C With 8.4” Display (Sales Code UAS or UCS).
SYMPTOM/CONDITION:
Customers may experience one or more of the following:
• Audio Distortion (DS, D2, DP, DD, DF and DJ vehicle with UAS, UCQ and UAQ radio).
• Menu bar at the bottom of the radio display is frozen (LA, LD and LX with UAQ and UAS
radios).
• Can not change the time on the clock (LA, LD and LX with UAS radios).
• Anti-theft code request message.
• Backup camera screen is blank.
• Lines appear across screen.
• Radio control screen is blank or locked.
• Radio resets intermittently.
• Unable to adjust volume.
• Radio will not switch modes between AM, FM, SAT or Media.
In addition, the following enhancements are included in this update:
• CarplayT connectivity improvements.
• Improvement to Bluetooth phone pairing.
• Improved sound quality when using a Bluetooth phone.
DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in
DealerCONNECT/Service Library, verify all related systems are functioning as designed. If
Diagnostic Trouble Codes (DTCs) or symptom conditions, other than the ones listed above are
present, record the issues on the repair order and repair as necessary before proceeding further
with this bulletin.
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the inspection. If any vehicle not
on the VIN list exhibits the symptom/condition, perform the inspection.
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08-016-19 REV. F
INSPECTION:
1. Verify the radio software version. Radio must be in Dealer Mode to verify by following these
steps:
• Push and hold the Front Defrost, Driver Temperature Up and Temperature Down buttons
simultaneously until the Dealer Mode screen appears (approximately seven seconds).
Release buttons.
• Select 9Radio Part Information9. The software version will be listed next to 9Application
Version” (Fig. 1) .
2. Is the current radio software level at or higher than?
• 22.6 - DS, D2, DP, DD, DF and DJ vehicle with UAS, UCQ and UAQ radio.
• 22.5 - LA, LD and LX vehicle with UAS and UAQ.
• 21.9 - All other vehicles and radios.
• YES >>> The radio software is already up to date. This bulletin has been completed, use
inspect LOP (18-60-02-VK) to close the active RRT.
• NO >>> The radio software needs to be updated. Back out of Dealer Mode and proceed to
Step 1 of the Repair Procedure.
Fig. 1
Radio Software Level Screen
REPAIR PROCEDURE:
NOTE: A 16GB USB flash drive is required for this update. The normal 4GB USB flash drive
will not be sufficient.
1. Has a 16GB USB flash drive been created?
• YES >>> Proceed to Step 10.
• NO >>> Proceed to Step 2.
2. Go to DealerCONNECT>Service>Uconnect Command Center>Uconnect>More Information
>Dealer software downloads to download the files.
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3. If a security message appears “Do you want to view only the web page content that was
delivered securely?” (Fig. 2) . Press “No” to continue.
Fig. 2
Pop-Up Security Message
NOTE: If the software cannot be downloaded, make sure you have proper security access. If
not, have the Service Manager or Shop Foreman download the software update.
4. Use a blank USB flash drive with at least 16GB of space. Follow the on-screen instructions to
download the software files.
5. Download the software update file to your local PC’s desktop. Make sure to select the “MAC”
radial button for all downloads (Fig. 3) .
Fig. 3
MAC Download Steps
6. Be sure to download the file to your designated folder before extracting the zip file to the blank
USB flash drive.
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08-016-19 REV. F
7. A blank USB flash drive will be needed for each radio update, additional updates can not be on
the same USB flash drive.
8. Unzip all the files to the root folder of USB flash drive. Files should not be within a zip folder.
Your USB files should look like (Fig. 4) when you open it, displaying multiple files/folders.
Fig. 4
Files/Folders In The USB Flash Drive
9. Once the file is extracted to the USB flash drive, it is recommended to label the USB flash drive
with the bulletin number and proper radio Sales Codes.
10. Start the vehicle and insert the correct USB flash drive with new software into the USB port.
CAUTION! Make sure no other device is plugged into any of the USB ports while performing
this re-program. If other devices are connected to USB ports during
re-programming, it may cause failure of files to be loaded which may cause the
radio to need replacement.
NOTE: This software will update the radio to, version:
• 22.6 - DS, D2, DP, DD, DF and DJ vehicle with UAS, UAQ and UCQ radio.
• 22.5 - LA, LD and LX vehicle with UAS and UAQ.
• 21.9 - All other vehicles and radios.
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11. If the radio software is up to date, the “Current Version” and “Update To” will be the same
(Fig. 5) . Press “OK” and remove the USB flash drive.
Fig. 5
Screen Displayed When Radio Software Is Up To Date
12. If the screen in (Fig. 6) is displayed, the USB flash drive was not set up correctly. Use a top
name brand USB and create a new flash drive and start the update again.
Fig. 6
Software Not Compatible
NOTE: Do not turn off the ignition until the two minute timer has expired, as seen in (Fig. 8) .
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08-016-19 REV. F
13. Once the system has verified there is an available update, touch the “Update Now” button.
Make sure the vehicle is in park, do NOT turn off the ignition at this point, (Fig. 7) .
Fig. 7
Software Update Is Available
14. The ignition must be turned to the off position before the two minute timer has expired, or the
update may be canceled, (Fig. 8) .
Fig. 8
Radio Update Process Begins
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15. The radio will reboot and the update will begin. The update should only take 20 minutes, the
timer on the screen may display the incorrect time remaining, (Fig. 9) .
Fig. 9
Software Update In Progress
16. After the update has completed, the radio will shut down. With the USB flash drive still inserted
in the USB port, turn the ignition back to the run position. If the radio has been updated
correctly, the screen in (Fig. 10) will be displayed. Press “OK” and remove the USB flash drive.
Fig. 10
Radio Software Has Been Updated
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08-016-19 REV. F
NOTE: The vehicle may require a 40 minute sleep cycle to return to full functionality.
NOTE: After performing the radio update, the radio display screen may have a ghost image
that will not clear, even after turning off the ignition. This ghost image may appear on
any radio screens selected. Do not replace the radio for this concern. Turn the
vehicle off and allow the radio and vehicle to enter a full power down cycle. A full
power down cycle may take between 45 to 60 minutes.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation No:
Description
18-60-02-BN
Radio, Software - Create
Drive (Sales code UAQ)
DS, D2, DP, DD, DF and
(One Time Only)
(0 - Introduction)
Radio, Software - Create
Drive (Sales code UCQ)
DS, D2, DP, DD, DF and
(One Time Only)
(0 - Introduction)
18-60-02-BP
USB Flash
Skill Category
Amount
6 - Electrical and Body Systems
0.2 Hrs.
6 - Electrical and Body Systems
0.2 Hrs.
DJ Vehicles
USB Flash
DJ Vehicles
18-60-02-BQ
Radio, Check Software Level and
Perform Software Update (Sales
Codes UCQ and UAQ)
DS, D2, DP, DD, DF and DJ Vehicles
(0 - Introduction)
6 - Electrical and Body Systems
0.5 Hrs
18-60-02-VK
Radio, Check Software Level
(0 - Introduction)
Radio, Software - Create USB Flash
Drive (Sales code UAS)
(One Time Only)
(0 - Introduction)
6 - Electrical and Body Systems
6 - Electrical and Body Systems
0.2 Hrs.
Radio, Software - Create USB Flash
Drive (Sales code UAQ)
(One Time Only)
(0 - Introduction)
Radio, Software - Create USB Flash
Drive (Sales code UCQ)
(One Time Only)
(0 - Introduction)
Radio, Software - Create USB Flash
Drive (Sales code UCS)
(One Time Only)
(0 - Introduction)
6 - Electrical and Body Systems
1.3 Hrs.
6 - Electrical and Body Systems
1.9 Hrs.
6 - Electrical and Body Systems
0.2 Hrs.
18-60-02-YW
18-60-02-YT
18-60-02-VN
18-60-02-VT
0.3 Hrs
08-016-19 REV. F
18-60-02-YV
18-60-02-VP
18-60-02-VQ
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Radio, Check Software Level and
Perform Software Update (Sales
Codes UAS and UAQ)
(0 - Introduction)
Radio, Check Software Level and
Perform Software Update (Sales
Codes UCS)
(0 - Introduction)
Radio, Check Software Level and
Perform Software Update (Sales
Codes UCQ
(0 - Introduction)
6 - Electrical and Body Systems
0.6 Hrs.
6 - Electrical and Body Systems
0.5 Hrs.
6 - Electrical and Body Systems
1.0 Hrs.
NOTE: The “One Time Only” LOP is used one time per dealer when downloading the
software onto a USB flash drive. The dealer can only use the download LOP, one
time for each of the radios listed.
FAILURE CODE:
The dealer must choose which failure code to use depending on if this is a Rapid Response
Transmittal (RRT) or Service Bulletin.
• The “RF” failure code is required for essential module flash/reprogramming and can only be
used after confirmation that the VIN is included on the RRT.
• The failure code “RF” (Required Flash) can no longer be used on Service Bulletin flashes. The
“RF” failure code must be used on an RRT.
• If the customer’s concern matches the SYMPTOM/CONDITION identified in the Service
Bulletin, failure code CC is to be used. When utilizing this failure code, the 3C’s must be
supplied.
RF
CC
Required Flash - RRT
Customer Concern