2057130/1

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
Bentayga roof rail - Protective tape - Removal
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2057130/1
EH
Approval
New customer code
Object of complaint
Complaint type Position
vehicle service -> service, maintenance
body fixtures and fittings -> spoilers, air intake grilles, brackets -> roof rails
service: process
soiling -> soiled > not specified <
Vehicle data
Bentayaga
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
4V1* 2019 E
4V1* 2020 E
Documents
Document name
master.xml
*
*
*
*
*
*
Technical product information
Bentayga roof rail - Protective tape - Removal
Transaction No.: 2057130/1
Customer statement / workshop findings
Roof rail protective tape difficult to peel/remove at PDI (Figure 1)
Figure 1
Technical background
In some cases the roof rail protective tape cannot be easily peeled/removed from the roof rails, Refer to the instructions within the Measure
section for removal instructions
Production change
Under investigation
Measure
1) Referring to Figure 2 – Apply suitable adhesive tape to the affected area of the roof rail in which the issue is evident
•
Once applied remove the adhesive tape from the roof rail, this operation will lift off the original protective tape
•
Repeat until all original roof rail protective tape is removed from the affected areas
Figure 2
Warranty accounting instructions
Prior to submitting a Warranty claim the Retailer must complete a DISS complaint to include ‘Workshop findings’ only (No repair query required)
should the query not be submitted a Warranty payment will not be authorised
Warranty type
910 or 110
Labour Operation code 66 87 29 00
Damage Service number 66 87
Damage Code
00 55
Time
10 Time units