A9119112056076_4
Service Bulletin Details
Public Details for: A9119112056076_4
This bulletin contains instructions for when there is no diagnostics communication with the conbox.
Models from 2020
| 2020 AUDI A4 |
| 2020 AUDI A5 |
| 2020 AUDI A6 |
| 2020 AUDI A7 |
| 2020 AUDI A8 |
| 2020 AUDI E-TRON |
| 2020 AUDI Q5 |
| 2020 AUDI Q7 |
| 2020 AUDI Q8 |
Models from 2019
| 2019 AUDI A4 |
| 2019 AUDI A5 |
| 2019 AUDI A6 |
| 2019 AUDI A7 |
| 2019 AUDI A8 |
| 2019 AUDI E-TRON |
| 2019 AUDI Q5 |
| 2019 AUDI Q7 |
| 2019 AUDI Q8 |
91 SOS Warning displayed in the instrument cluster, no communication to the telematics control module 91 19 11 2056076/4 November 8, 2019. Supersedes Technical Service Bulletin Group 91 number 19-95 dated September 30, 2019 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A4, A5, A6, A7, A8, Q5, Q7, Q8, and Audi e-tron quattro 2019 - 2020 All With ConBox Condition REVISION HISTORY Revision Date Purpose 4 - Revised Warranty (Added Labor Operations) 3 09/30/2019 Revised Warranty (Updated Labor Operations) 2 09/18/2019 Revised header (Added A5, Audi e-tron quattro, and MY 2020) Customer states: An SOS Warning is displayed in the instrument cluster (Figure 1). Figure 1. Emergency call malfunction warning. Workshop findings: No diagnostics communication can be established with the control module for emergency call module and communication unit (telematics control module or ConBox), J949 (address word 0075). Technical Background A software bug can cause the control module to freeze during cold start. Page 1 of 4 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Production Solution Not applicable. Service 1. Remove the telematics control module, J949 (address word 0075) according to the repair manual in Elsa. 2. Open the battery compartment of the telematics control module, J949 (address word 0075) and disconnect the backup battery. Figure 1. Backup battery compartment location. Page 2 of 4 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Figure 2. Backup Battery connector (no release mechanism). 3. Leave the battery disconnected for approximately 60 seconds. 4. Reinstall the backup battery back into the telematics control module, J949 (address word 0075). 5. Reinstall the telematics control module, J949 (address word 0075) back into the vehicle. 6. If ODIS still cannot connect to the telematics control module, J949 (address word 0075), follow the ODIS test plan. Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9170 Damage Code: 0039 Labor Operations: Telematics control module remove + reinstall 9170 1950 Or 9170 1900 See SRT and associated predecessor by model Page 3 of 4 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Diagnostic Time: Claim Comment: Replace and reinstall the telematics control module backup battery 9170 9999 5 TU GFF 0150 0000 Time stated on the diagnostic protocol (Max 20 TU) Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU As per TSB #2056076/4 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Additional Information All part and service references provided in this TSB (2056076) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2019 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 4 of 4 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.