SSM74607

Special Service Message
NOTE: A Special Service Message is a formal communication issued by Land Rover and carries the
same importance of a Technical Service Bulletin. An SSM is a quick method of communicating "Need
To Know" information to the technical service community. SSM's may be issued in advance of a
technical bulletin or may be the only communication on a given topic. All information contained in
Land Rover technical communications are intended for use by trained, professional technicians with
the knowledge, tools, and equipment required to complete the procedure correctly and safely. It
informs the Technicians of conditions that may occur on some vehicles, or provides information
that could assist in correct vehicle and diagnostic service.
SSM 74607 - XCL – Wireless (Mobile Device)Charger
(VPLRV0118,VPLYV0124,VPLGV0126) Intermittent Charging or Inop
Models : Discovery / L462
Range Rover / L405
Range Rover Sport /
L494
Range Rover Velar /
L560
Engineer Shilvock Matthew
Name :
Last Modified : 07 NOV 2019 13:17:19
Category : Electrical
Symptom : 207000 Entertainment Systems
Content : I s s u e:
JLR are investigating reports of the Wireless Charger
Accessory are intermittently charging or not charging the
mobile device.
Following Vehicle Lines, Model Years and Part Numbers
under investigation;
Discovery - 2017MY Onwards - VPLRV0118
Range Rover - 2018MY Onwards - VPLYV0124,
VPLGV0126
Range Rover Sport - 2018MY Onwards - VPLYV0124,
VPLGV0126
Range Rover Velar - 2018MY Onwards - VPLYV0124
C a u s e:
Unknown at this time
Action:
If this symptom is reported please raise an ePQR with the
following information;
Mobile device Make and Model
Does the customer’s mobile device have a case/ cover
fitted?
If so, does the wireless charging operate as
normal with the case/ cover removed?
Please detail how you have resolved this customers
concern?
Thank you in advance for your assistance with this matter.
Jaguar Land Rover Limited 2000 - 2019 (Rel. 2675)