M0070
Service Bulletin Details
Public Details for: M0070
EC0020c analysis & scr hardware replacement - 2 box
Models from 2018
2018 VOLVO VHD |
2018 VOLVO VN |
Models from 2017
2017 VOLVO VHD |
2017 VOLVO VN |
NON COMPLIANCE RECALL Volvo Trucks North America Greensboro, NC USA Date 11.2019 Number Release EC0020C 01 Page 1/16 Analysis & SCR Hardware Replacement - 2 box VN, VHD NON COMPLIANCE RECALL INFORMATION (November 2019) Volvo has determined that certain model year 2017-2018 D11/D13 model engines may be equipped with an improperly functioning SCR (Selective Catalytic Reduction) system due to Low NOx Conversion Efficiency DTC (Diagnostic Trouble Code), which may cause a loss of catalyst performance that violates Federal and California standards and regulations. The root cause is that water is chemically bonding and deactivating the catalyst during extended low temperature operation followed by high temperature operation. This issue is to be addressed by updating ECM software, inspecting DEF system, running Tech Tool function “Exhaust Aftertreatment System Analysis”, replacing the SCR System with one containing an improved hybrid catalyst, and returning the SCR as instructed. Follow the procedure outlined in this document. VEHICLES AFFECTED Certain Volvo North America vehicles manufactured between March 9th, 2017 and March 9th, 2017. VEHICLE QUANTITY There are 1 vehicles affected by this recall (1 Canada). Page 2 of 16 _______________________________________________________________________________ Material Needed REQUIRED PARTS: Order parts through standard Parts Distribution Center (PDC) process. Parts List Item Part Number 1 23190004 2 21021850 V-Clamp 1 2 21095726 Gasket 1 4 22998036 Strap 4 5 85152363 Decal (Campaign Completion Decal) NOTE: N/A if previously installed on truck 1 6 N/A Vehicle Emissions Recall – Proof of Correction Certificate US-CAN (EN) NOTE: See last page of recall for this form 1 Description Qty Muffler Hybrid SCR 2-Box Bottom REQUIRED TOOLS Tech Tool (TT) version 2.7.75 or higher Vocom (one of the following 16 Pin cables) 88890304, 88890253, or 88894001 Vocom Communication Interface 88890300, or 88894000 Vocom USB Cable 88890313 Refractometer 88890105 Litmus paper 88890110 NOTE Using other interfaces may affect programming speed. NOTE Ensure TT version 2.7.75 or higher is used for complete TT functionality. Earlier versions of TT will not have functions for the following steps to complete this recall. Check Tech Tool version by clicking on Help tab and then click on “About Tech Tool”. 1 Volvo Trucks North America NON COMPLIANCE RECALL Date Number Page 3 (16) 11.2019 EC0020C ______________________________________________________________________________________ Repair – All Volvo VN and VHD Chassis configurations. Repair Index Section 1 2 3 4 5 6 7 8 Description Update Software Inspection, DEF Exhaust Aftertreatment System Analysis Test SCR Replacement Inspection, SCR Crystallization SCR Return Policy Label & Certificate Reimbursement Page Number 4 5 5 9 10 10 12 14 Page 4 of 16 _______________________________________________________________________________ UPDATE SOFTWARE You must read and understand the precautions and guidelines in Service Information, group 30, "General Safety Practices, Electrical" before performing this procedure. If you are not properly trained and certified in this procedure, ask your supervisor for training before you perform it. NOTE: Information is subject to change without notice. Illustrations are used for reference only and can differ slightly from the actual vehicle being serviced. However, key components addressed in this information are represented as accurately as possible. training, the correct service literature and the proper tools. Failure to follow this could make the vehicle unsafe and lead to serious personal injury or death. 1. Park the vehicle on a flat and level surface. 2. Apply the parking brake. 3. Place the transmission in neutral or park. 4. Install the wheel chocks. 5. Using Tech Tool (TT), connect to the vehicle 6. Update EMS Software to Part Number 23766686. 7. Note: Follow the on screen prompts until the programming is complete. 8. Disconnect the vehicle from Tech Tool (TT) Volvo Trucks North America NON COMPLIANCE RECALL Date Number Page 5 (16) 11.2019 EC0020C ______________________________________________________________________________________ INSPECT, DEF NOTE Record values for steps 9 through 11 and steps 22 through 24 on the “DEF Inspection Check List” found page 15. This sheet will need to be saved and uploaded to UCHP with the claim information. 9. Inspect DEF Quality using a Refractometer (P/N 88890105). Record Value. 10. Inspect DEF Quality using a Litmus Paper (P/N 88890110). Circle “Pass” or “Fail”. 11. Inspect DEF Tank for contamination of any dirt, debris, coolant, water fuel, oil etc. Circle answer “Yes” or “No”. NOTE If contaminates are found, continue with recall procedures. Once recall is completed consult with customers for repair of the contaminated DEF system. EXHAUST AFTERTREATMENT SYSTEM ANALYSIS NOTE Regardless of results from Exhaust Aftertreament System Analysis, if the test aborts before completing, or if the test fails to progress to next step for 15 minutes continue to step 21 of this recall. NOTE Before continuing ensure TT version 2.7.75 or higher is used for complete TT functionality and the ECM Software is updated to 23766686. In addition, TT may require to be restarted and a new work session opened for the “Exhaust Aftertreatment System Analysis” to function. 12. Start the PC and open Tech Tool (TT). 13. Connect the interface to PC and vehicle. Ignition switch needs to be in the “on” position. 14. Perform identification and connection dialog. Page 6 of 16 _______________________________________________________________________________ 15. From the “Test” tab, select “2589-08-03-18 Exhaust Aftertreatment System Analysis” and then select “Start”. 16. Select “Continue”. Volvo Trucks North America NON COMPLIANCE RECALL Date Number Page 7 (16) 11.2019 EC0020C ______________________________________________________________________________________ 17. Verify the manual conditions are met, check the “Confirmed” box, and the select “Continue”. 18. Uncheck “Aftertreament Hydrocarbon Injection (AHI) System Box, and select “Start” on the upper left side of the screen. Page 8 of 16 _______________________________________________________________________________ Wait for test to go through all phases of the operation. Note the blue indicator on the right will move through each phase. 19. Once the test is complete, results will populate. Regardless of results select continue. Return to the main screen in TT and select “Finish Work”. 20. You may now disconnect the interface from PC and vehicle. Turn ignition off. For More Information on the TT Function Visit: http://www.premiumtechtool.com Volvo Trucks North America NON COMPLIANCE RECALL Date Number Page 9 (16) 11.2019 EC0020C ______________________________________________________________________________________ SCR REPLACEMENT 21. Follow standard repair instructions and parts list per model key listed below (Ref. Image #1). Operation ID Model Repair Operation Repair Identity VN/VHD 2586-03-02-01 138454144 Image #1- 2-Box Selective Catalytic Reduction (SCR) Page 10 of 16 _______________________________________________________________________________ INSPECTION, SCR CRYSTALLIZATION NOTE Record values for steps 9 through 11 and steps 22 through 24 on the “DEF Inspection Check List” found page 15. This sheet will need to be saved and uploaded to UCHP with the claim information. 22. Inspect DEF Dosing Valve for excessive crystallized DEF – Circle found condition 23. Inspect SCR Diffuser Pipe for excessive crystallized DEF – Circle found condition 24. Inspect SCR Inlet for excessive crystallized DEF – Circle found condition SCR RETURN PROCESS ***The UCHP Claim (part return) will be arriving in your “MI Tab” within no later than 7 days after crediting. Please follow the below shipping instructions on the UCHP shipping documents*** 25. Ensure all plugs and caps supplied with the new SCR are reused and installed on returned part. Securely band SCR to Pallet. NOTE All SCR openings must be sealed to eliminate contamination. If plugs and caps are damaged use a water proof tape to cover the openings. 26. Record failed SCR Part Number, Serial number to enter into UCHP Claim Volvo Trucks North America NON COMPLIANCE RECALL Date Number Page 11 (16) 11.2019 EC0020C ______________________________________________________________________________________ 27. Enter Failed SCR Serial Number in UCHP Claim for the Failed/Casual Part & New Part. 28. Attach TMAC return label per normal process to return shipment. Page 12 of 16 _______________________________________________________________________________ LABEL & CERTIFICATE NOTE A campaign completion label (part number 85152363) needs to be installed on truck if not previously installed. To signify the campaign has been completed, use a permanent marker (Such as a Sharpe ®) to write the recall number, completion date (MM/DD/YYYY) and dealer code on the label. The label is to be applied to the inside of the passenger door as shown in the illustrations below Label Placement- Conventional Chassis Configuration Volvo Trucks North America NON COMPLIANCE RECALL Number Date Page 13 (16) 11.2019 EC0020C ______________________________________________________________________________________ NOTE A Vehicle Emissions Recall – Proof of Correction Certificate is provided on last page of this recall. See the example below. Fill in the appropriate information for your records and provide a copy to the customer. Page 14 of 16 _______________________________________________________________________________ REIMBURSEMENT This repair is covered by an authorized Non Compliance Recall Campaign. Reimbursement is obtained through the normal claim handling process. UCHP Reimbursement Claim Type (used only when uploading from the Dealer Business System) 40 Recall Status Vehicle repaired per instructions 1-Modified per instructions Labor Codes 2586-03-02-01 Primary Labor Code: Aftertreatment Selective catalytic Reduction (SCR) Catalyst, Models VN and VHD 2.6 hrs 2589-08-03-18 1.0 2840-22-03-01 0.5 Replacement Exhaust Aftertreatment System Analysis & DEF Inspection Program Engine Electronic Control Unit Causal Part 22058301 Authorization Number M0070 Note: Dealers are to perform Non Compliance Recall on all subject vehicles at no charge to the vehicle owner regardless of mileage, age of vehicle or ownership (original purchaser or subsequent purchasers). Whenever vehicles are subject to a Non Compliance Recall are brought to your dealership for service, or taken into your dealership vehicle inventory, it is strongly recommended that every effort be made to perform the recall correction before the vehicle is sold or released to the owner. Volvo Trucks North America NON COMPLIANCE RECALL Date Number Page 15 (16) 11.2019 EC0020C ______________________________________________________________________________________ Page 16 of 16 _______________________________________________________________________________