Dealer 24FD

Service Bulletin Details

Public Details for: Dealer 24FD

Under certain conditions, the engine may stall at very low speeds (such as while the vehicle is coming to a stop), or when the vehicle is already at a stop with the engine running.

- 2020 - 2019 -

Models from 2020

2020 VOLKSWAGEN GTI

2020 VOLKSWAGEN JETTA

Models from 2019

2019 VOLKSWAGEN GTI

2019 VOLKSWAGEN JETTA

VOLKSWAGEN DEALER COMMUNICATION - USA
Repair Available – Service Action 24FD / Engine Control Module (ECM) Software
This notice is for: 
Dealer Principal
General Manager
Sales Managers


Date:
Issue:
Repair:
Affected Vehicles
Service Manager
Parts Manager
Service Consultant


Warranty Administrator
Technicians
December 05, 2019
Under certain conditions, the engine may stall at very low speeds (such as while the
vehicle is coming to a stop), or when the vehicle is already at a stop with the engine
running.
•
REPAIR AVAILABLE – December 06, 2019 - Update ECM software
•
See ELSA/ServiceNet for complete repair & claiming instructions
•
Check both the daily Campaign Open Inventory report and OMD for affected
vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
Repair every affected inventory vehicle before delivery to consumers.
•
Parts Department:



No parts needed; software update only.
Country
Beginning
Model
Year
Ending
Model
Year
Vehicle
Transmission
Vehicle Count
USA
USA
2019
2019
2020
2020
GOLF GTI
JETTA GLI
MANUAL
MANUAL
6,832
4,501
*Counts reflect overall recall population; some vehicles may have already been repaired. Check
Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.
Elsa is the only valid campaign inquiry & verification source.
Notes:
•
Schedule owner repairs immediately
•
Owner mailing – December 2019
•
This service action will be available free of charge only until December 31, 2025.
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the mobility program. Please refer to the Volkswagen
Warranty Policy and Procedures Manual for loaner claims information and reimbursement
details.
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
24FD_DLR_LAUNCH_USA