VB3 REV1

Revised November 2019
Dealer Service Instructions for:
Customer Satisfaction Notification VB3
Navigation Flash
NOTE: Added new information to Subject and Repair section.
Remedy Available
2013 – 2017
2013 – 2017
2013 – 2017
2017
2013 – 2017
2013 – 2017
2014 – 2018
2015 – 2016
2015 – 2016
2015 – 2016
2017
2015 – 2017
2014 – 2017
2014 – 2017
(DS) RAM 1500 Pickup
(DJ) RAM 2500 Pickup
(D2) RAM 3500 Pickup
(DF) RAM 3500 Pickup
(DD) RAM 3500 Cab Chassis
(DP) RAM 4500/5500 Cab Chassis
(KL) Jeep Cherokee Latitude and Limited
(LA) Dodge Challenger
(LD) Dodge Charger
(LX) Chrysler 300
(RU) Chrysler Pacifica
(UF) Chrysler 200
(WD) Dodge Durango
(WK) Jeep Grand Cherokee
NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.
 Copyright 2019, FCA US LLC, All Rights Reserved (DJT)
Customer Satisfaction Notification VB3 – Navigation Flash
Page 2
Subject
CSN VB3 is a navigation software update. Updated software was mailed to the
vehicle owner on a USB, with complete instructions on how to perform the update
themselves. All VINs in VB3 have been marked repaired.
Repair
Even though the Customer's VIN is showing Repaired in VB3, if the owner of an
involved vehicle requests assistance from your dealership with CSN VB3, please
reference TSB 08-111-19/RRT 19-090 for proper instructions and labor operations.
Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC
UCONNECT – GPS SOFTWARE UPDATE
______________________________________________________________________________________
IMPORTANT CUSTOMER SATISFACTION NOTIFICATION
VB3
This notice applies to your vehicle (VIN: xxxxxxxxxxxxxxxxx).
Dear: (Name)
At FCA, we are serious about your satisfaction.
Similar to a smartphone or tablet, your vehicle requires a software update.
FCA recommends the following improvement on certain 2013 – 2017 RAM 1500 Pickup, 2013 – 2017 RAM 2500
Pickup, 2013 - 2017 RAM 3500 Pickup, 2013 – 2017 RAM 3500 Cab Chassis, 2013 – 2017 RAM 4500/5500 Cab
Chassis, 2014 – 2018 Jeep Cherokee Latitude and Limited, 2015 – 2016 Dodge Challenger, 2015 – 2016 Dodge
Charger, 2015 – 2016 Chrysler 300, 2017 Chrysler Pacifica and Voyager, 2015 – 2017 Chrysler 200, 2014 – 2017
Dodge Durango, 2014 – 2017 Jeep Grand Cherokee and 2013 – 2017 Dodge Viper vehicles.
The problem is...
The Global Positioning System (GPS) software currently in your vehicle requires an
update in order to ensure proper function of your navigation system. Failure to
complete the update may result in the GPS coordinates calculating incorrectly.
What FCA will
do...
FCA has provided, in this mailing, a USB flash drive with updated GPS software.
What you must do
to ensure the
capabilities and
performance of
your GPS
software...
You must perform the software update utilizing the enclosed USB flash drive,
following the on-screen prompts which will guide you through the process. Please
follow the enclosed instructions to begin the update.
If you need help...
If you have questions or concerns, please contact Uconnect Care at 1-877-855-8400.
We're sorry for any inconvenience, but we are sincerely concerned about your satisfaction. Thank you for your attention
to this matter.
Customer Services / Field Operations
FCA US LLC