08-111-19

NUMBER:
GROUP:
DATE:
08-111-19
08 - Electrical
November 2, 2019
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
This Service Bulletin is also being released as Rapid Response Transmittal (RRT) 19-090,
dated March 02, 2019. All applicable Sold and Un-Sold RRT VINs have been loaded. To verify
this RRT service action is applicable to the vehicle, use VIP or perform a VIN search in
DealerCONNECT/Service Library. All repairs are reimbursable within the provisions of
warranty.
SUBJECT:
RA3 and RA4 GPS Radio Update
OVERVIEW:
This bulletin involves updating the radio software.
MODELS:
2014
2015
2017
2015
2014
2014
2013
2015
2015
2015
2013
2013
2013
2016
2013
2013
- 2018
- 2017
-
2017
2017
2017
2017
2016
2016
2016
2017
2017
2017
2017
2017
2017
(KL)
(BU)
(RU)
(UF)
(WD)
(WK)
(ZD)
(LA)
(LD)
(LX)
(DS)
(D2)
(DD)
(DF)
(DJ)
(DP)
Jeep Cherokee
Jeep Renegade
Chrysler Pacifica
Chrysler 200
Dodge Durango
Jeep Grand Cherokee
Dodge Viper
Dodge Challenger
Dodge Charger
Chrysler 300
RAM 1500 Pickup
RAM 3500 Pickup
RAM 3500 Cab Chassis
RAM 3500 <10K LB Cab Chassis
RAM 2500 Pickup
RAM 4500/5500 Cab Chassis
NOTE: This bulletin applies to vehicles within the following markets/countries: (U.S.).
NOTE: This bulletin applies to vehicles equipped with Uconnect 3C With 8.4( Display (Sales
Code RA3) or Uconnect 3C Nav With 8.4( Display (Sales Code RA4) with Uconnect
Access (Sales Code RS7).
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SYMPTOM/CONDITION:
Customers may experience one or more of the following:
On November 3rd, 2019, all vehicles GPS functionalities (i.e. location, turn-by-turn, date, time) will
be inaccurate.
• Certain connected services applications will lose functionality that depend on accurate GPS.
There will be no error message displayed to the customer.
• Vehicle location on GPS navigation screen will no longer follow the streets on the map.
• Connected services that utilize GPS time will no longer function.
DIAGNOSIS:
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. If any vehicle not on the
VIN list exhibits the symptom/condition, perform Diagnosis steps below.
1. Check the radio software lever by putting the radio in dealer mode.
a. Press and hold the driver’s temp up down, and the front defrost button all at the same time.
Keep holding them until the dealer mode screen is displayed.
b. Select “Radio Part Information”.
NOTE: Some radios that have never been updated will need two USB flash drives to update
the radio.
2. Is the radio at software level 18.45.01 or higher?
• YES >>> The radio software is already up to date. Use Inspection LOP (18-60-02-C1) to
close the active RRT.
• NO >>> The radio software needs to be updated. Proceed to Step 3 of the Diagnosis
procedure.
3. Using the table below to check the radio software level and see if the radio needs one or two
USB flash drive to update the radio.
One USB Software Update (Use software version 99.99.99 or 88.88.88)
16.09.09
Two USB Software Update (Start with software
version 17.43.01/18.01.35 than 99.99.99 or
88.88.88)
14.05.3
16.23.21
16.25.03
16.51.17
14.32.3
14.47.1
15.17.5
16.51.19
17.06.01
15.26.1
15.30.2
17.09.01
17.09.21
16.13.13
16.16.13
17.11.07
17.11.17
17.11.37
17.07.46 (BU Vehicles)
15.21.37 (BU Vehicles)
17.25.03
17.43.01
17.37.31 (BU Vehicles)
18.01.35 (BU Vehicles)
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REPAIR PROCEDURE:
1. Does two USB flash drives needs to be used to update the radio?
NOTE: If the radio needs two USB flash drive to update the radio, first update the radio to
17.43.01/18.01.35 than use software version 99.99.99 or 88.88.88, (Fig. 1) to complete
this service bulletin.
• YES>>> Refer to applicable published service bulletins for detailed repair procedures
regarding updating the radio to software level 17.43.01/18.01.35 . Once the first bulletin has
been completed than complete this bulletin.
• NO>>> Proceed to Step 2.
Fig. 1
Software Version in Uconnect download Site
2. Has the USB(s) flash drive been created?
• YES >>> Proceed to Step 6.
• NO >>> Proceed to Step 3.
3. Go to DealerCONNECT> Service> Uconnect Command Center> Uconnect> Dealer software
downloads to download the files.
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4. If a security message appears “Do you want to view only the web page content that was
delivered securely?” (Fig. 2) Press “No” to continue.
Fig. 2
Pop-up Security Message
NOTE: A blank USB flash drive must be used to download the software. Only one software
update can be used on one USB flash drive.
NOTE: If the software cannot be downloaded, make sure you have proper security access. If
not, have the Service Manager or Shop Foreman download the software update.
5. To download the software files to a USB flash drive, follow the on screen instructions and
perform the following:
• Acquire a blank USB flash drive with at least 4 GB of space.
• Download the software update file to your local PC’s desktop.
• Be sure to extract the file before copying it to the blank USB flash drive.
• A blank USB flash drive will be needed one for each radio update, additional updates can
not be on the same USB flash drive.
• Once the file is saved to the USB flash drive, it is recommended you physically label the
USB flash drive with the bulletin number, software level and proper radio sales codes
(RA3, RA4).
NOTE: The engine should be running and radio powered on during the update.
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NOTE: During the update process you may see multiple hourglass screens for extended
periods of time (several minutes) (Fig. 3) . DO NOT remove the USB flash drive at this
time. Only remove the USB flash drive when the update has completed, when the
screen displays the software levels again.
Fig. 3
Hourglass Screen
6. Insert the correct USB flash drive with new software into USB port. There are two different
99.99.99 software version, one for RA3 and RA4. Make sure the correct USB flash drive is
used.
NOTE: If the radio needs two USB flash drives to update the radio. The 2nd USB flash drive
will be 99.99.99 or 88.88.88 software level.
7. The next screen display will have the old and new software levels, (Fig. 4)
8. Press the soft key “Yes” to start the update.
NOTE: DO NOT cycle the ignition or touch the radio during the update process.
NOTE: If the software update process is interrupted, aborted or failed, the process should be
restarted. See Star Online Cases if the radio failed to update, or is stuck in ’update
mode’ displaying “Insert Update USB” and if so, re-insert the USB.
9. The update may take up to xx minutes to load. No other actions will be needed to initiate the
update.
NOTE: During the update process, the screen on the radio will display an hourglass two
separate times for approximately two to five minutes at a time.
NOTE: DO NOT remove the USB at any point of the update process until the final software
levels match.
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10. After the update is done the screen will display the software levels again. For this update the
software level will not change. The top will be (from) 17.43.01/18.01..5 and he next one will be
(to) 99.99.99/88.88.88. (Fig. 4) .
Fig. 4
Updated Software Screen
11. Press “No” and turn the vehicle off. Open and close the driver’s door and let the Bus go to
sleep.
NOTE: Make sure to leave ignition off, DO NOT press the brake and DO NOT reopen any
doors, so the modules will go to sleep.
12. Cycle the ignition on, then back off one more time. Open and close the driver’s door and let
the Bus go to sleep. This will complete the radio update.
13. Remove the USB flash drive.
14. This bulletin has been completed.
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POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
NOTE: If two USB flash drives were used to update the radio, only use the warranty LOPs on
this service bulletin. If the LOP on the first bulletin was used both LOPs will be
rejected.
Labor Operation Description
No:
18-60-02-C2
Radio, Check Software Level
and Perform Software Update
(RA3 RA4 Radios with
99.99.99/88.88.88)
(0 - Introduction)
18-60-02-C5
Radio, Software - Create USB
Jump Drive From Uconnect
Website (One Time Only)
(RA4 Radios with 88.88.88)
(0 - Introduction)
Skill Category
Amount
6 - Electrical and Body Systems
0.3 Hrs.
6 - Electrical and Body Systems
0.2 Hrs.
18-60-02-C3
Radio, Software - Create USB
Jump Drive From Uconnect
Website (One Time Only)
(RA3 Radios with 99.99.99)
(0 - Introduction)
6 - Electrical and Body Systems
0.2 Hrs.
18-60-02-C4
Radio, Software - Create USB
Jump Drive From Uconnect
Website (One Time Only)
(RA4 Radios with 99.99.99)
(0 - Introduction)
Radio, Check Software Level
Only
(0 - Introduction)
6 - Electrical and Body Systems
0.2 Hrs.
6 - Electrical and Body Systems
0.2 Hrs.
Radio, Software - Create USB
Jump Drive From Uconnect
Website (One Time Only)
(RA3 Software Level 17.43.01)
(0 - Introduction)
Radio, Software - Create USB
Jump Drive From Uconnect
Website (One Time Only)
(RA4 Software Level 17.43.01)
(0 - Introduction)
Radio, Check Software Level
and Perform Software Update
(RA3 Software Level 17.43.01)
(0 - Introduction)
6 - Electrical and Body Systems
0.3 Hrs.
6 - Electrical and Body Systems
0.3 Hrs.
6 - Electrical and Body Systems
0.4 Hrs.
18-60-02-C1
18-60-02-C8
18-60-02-D1
18-60-02-C6
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Labor Operation Description
No:
18-60-02-C7
Radio, Check Software Level
and Perform Software Update
(RA4 Software Level 17.43.01)
(0 - Introduction)
Skill Category
Amount
6 - Electrical and Body Systems
0.5 Hrs.
NOTE: The “One Time Only” LOP is used one time per dealer when downloading the
software onto a USB flash drive. The dealer can only use the download LOP, one
time for each of the radios listed.
FAILURE CODE:
The dealer must choose which failure code to use depending on if this is a Rapid Response
Transmittal (RRT) or Service Bulletin.
• The “RF” failure code is required for essential module flash/reprogramming and can only be
used after confirmation that the VIN is included on the RRT.
• The failure code “RF” (Required Flash) can no longer be used on Service Bulletin flashes. The
“RF” failure code must be used on an RRT.
• If the customer’s concern matches the SYMPTOM/CONDITION identified in the Service
Bulletin, failure code CC is to be used. When utilizing this failure code, the 3C’s must be
supplied.
RF
Required Flash - RRT
CC
Customer Concern