17NA143

Bulletin No.:
Service Bulletin
Date:
17-NA-143
November, 2019
TECHNICAL
Subject:
Clicking Noise from Front On Acceleration and Deceleration at Low Speeds
Brand:
Model:
Buick
Enclave
Cadillac
XT5
XTS
Model Year:
from
VIN:
to
from
Engine:
Transmission:
to
2018
2017
Chevrolet
Traverse
2018
GMC
Acadia
(VIN N)
2017
Holden
Acadia
2019
2019
Involved Region or Country
North America, Australia, Russia, Middle East, Israel, Palestine, Japan, South Korea,
Columbia, Chile, Peru, North Africa and New Zealand.
Condition
Some customers may comment on a clicking noise from front wheels on Acceleration and
Deceleration at low speeds.
Cause
This condition may be caused by a loss of torque on the drive axle nut.
Correction
If the above condition has been confirmed, refer to the Service Procedure section below.
If the click is noted while turning at low speed, this bulletin does not apply, refer to bulletin
17-NA-271.
Copyright 2019 General Motors LLC. All Rights Reserved.
Page 2
November, 2019
Bulletin No.: 17-NA-143
Service Procedure
1. Remove the front tire and wheel assembly. Refer to
Tire and Wheel Removal and Installation in SI.
4296860
4296858
6. Attach the J-45859 remover (1) to the wheel hub
using the wheel lug nuts (2).
7. Using the J-45859 remover, separate the wheel
drive shaft from the wheel bearing/hub.
Caution: DO NOT use air tools to remove the wheel
drive shaft nut. Damage to the wheel drive shaft
threads could occur. Use hand tools only.
2. Remove the wheel drive shaft nut (1) and
DISCARD the nut.
3. Separate the steering linkage outer tie rod from the
steering knuckle.
4174916
8. Remove the washer (1) from the wheel drive shaft
(2) and DISCARD the washer.
9. Position the new washer onto the wheel drive
shaft.
10. Using care, install the drive shaft into the hub.
4280901
4. Remove the lower ball joint nut (1).
5. Separate the lower control arm from the steering
knuckle.
Bulletin No.: 17-NA-143
November, 2019
Page 3
11. Install the steering knuckle onto the lower
control arm.
• Tighten the fastener to specifications. Refer to
Fastener Specifications in SI.
12. Install the outer tie rod to the steering knuckle.
• Tighten the fastener to specifications. Refer to
Fastener Specifications in SI.
Note: DO NOT use air tools to tighten the wheel drive
shaft nut. Tighten the NEW wheel drive shaft nut slowly
to draw the wheel drive shaft into the hub assembly
prior to tightening to specifications.
Parts Information
13. Install new axle nut to drive shaft.
14. With the aid of an assistant holding the brake pedal
down, tighten the NEW wheel drive shaft nut.
14.1. First Pass: 330 Y (244 lb ft)
14.2. Second Pass: Loosen 45 degrees
14.3. Final Pass: 270 Y (199 lb ft)
15. Install the front tire and wheel assembly. Refer to
Tire and Wheel Removal and Installation in SI.
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Description
Part
Number
Washer, FRT WHL
DRV SHF
NUT, FRT WHL DRV SHF
Qty
2
Refer
to EPC
2
Warranty Information
Labor
Operation
Description
Labor Time
3080208*
Install Front Axle Shaft Nut
and Washer
1.0 hr
*This is a unique Labor Operation for Bulletin use only.
Version
6
Modified
Released April 27, 2017
Revised May 30, 2017 - Added the 2018 Model Year and XTS model.
Revised February 08, 2018 - Add Enclave and Traverse models.
Revised February 21, 2018 - Update Parts section.
Revised July 29, 2019 - Added 2019 to Model Years and Holden Acadia.
Revised November 18, 2019 - Update Correction section and updated the Service
Procedure section torque specification.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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