Campaign T4G Dea
Service Bulletin Details
Public Details for: Campaign T4G Dea
Hyundai is conducting a service campaign to inspect the electric water pump (ewp) assembly.
- 2019 -
Models from 2019
2019 HYUNDAI IONIQ ELECTRIC |
2019 HYUNDAI IONIQ HYBRID |
2019 HYUNDAI IONIQ PLUG-IN HYBRID |
2019 HYUNDAI KONA ELECTRIC |
Service Campaign T4G Dealer Best Practice Date: November 7, 2019 Attn: Dealer Principal/General Manager/Service Manager/Parts Manager Subject: Service Campaign T4G: ELECTRIC WATER PUMP (EWP) CAN CASE REPLACEMENT (TSB #19-01-036H) – v1 Updates To This Document • Initial communication to dealers. Date 11/07/19 *** Dealer Stock and Retail Vehicles *** Dealers must perform this Service Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair. Affected Vehicles Hyundai is conducting a Service Campaign to inspect the Electric Water Pump (EWP) assembly. The affected vehicles include: • 2019 Ioniq Hybrid (AE HEV) • 2019 Ioniq Plug In Hybrid (AE PHEV) • 2019 Ioniq Electric Vehicle (AE EV) • 2019 Kona Electric Vehicle (OS EV) Hyundai is initiating this action to ensure the quality of its vehicles and the continued satisfaction of Hyundai customers. Description This service campaign provides information on the procedure to inspect the Electric Water Pump (EWP) assembly. The EWP assembly will be inspected and if needed certain parts will be replaced. Perform the inspection procedure as outlined on page-6 of the TSB. Service Action Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements. Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed. Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement. • Always try to provide an equivalent or similar SRC Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work. • Review and follow the sections listed belof from the applicable vehilcle shop manual prior to perfoming any work with the high voltage system: General safety information and caution High voltage shut-off procedures Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s next service. Reconnect – Follow up for customer satisfaction. Parts Review the parts information on page. 2 of TSB #19-01-036H. Customer Notification None Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers. Hyundai Motor America Key Contact Information Dealer Support Contact Information Description Parts [email protected] Parts ordering hotline m Techline 1‐800‐325‐6604 Warranty HELPREP Line 1‐877‐446‐2922 Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center 1‐844-371-3808 Warranty Prior Approval (PA) Center for Hyundai Dealers Xtime Technical Support [email protected] Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes 1‐866‐984‐6355 AutoLoop Technical Support [email protected] 1-877-850-2010 CDK Technical Support https://serviceconnect.support.cdk.com/ Customer Support Contact Information Hyundai Customer Care Center (Recall /Campaign Questions) 1‐855‐671‐3059 Hyundai Recall / Campaign Website Hyundai Customer Care Center (General Questions) www.hyundaiusa.com/recall Hyundai Roadside Assistance 1-800-243-7766 1‐800‐633‐5151 Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance Key Reference Information Name Campaign Central Car Care Scheduling (Xtime) - Tutorials Car Care Scheduling (Xtime) - Recall Appointment Notification Source Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS> SERVICE tab> select Recall Campaign Website NHTSA Website – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov UNCOMPLETED CAMPAIGN VIN LISTING