SA-057-19

Service Alert
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
SERVICE CAUTION FOR REAR GLASS REPLACEMENT
Service Alert No.: SA-057/19
Last Issued: 12/17/2019
APPLICABLE MODEL(S)/VINS
2006-2010 Mazda5
DESCRIPTION
Some vehicles may exhibit a water leak through a crack beneath the high mount stop light on the lift gate
after rear glass replacement.
Page 1 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
12/18/2019 8:48 AM tlawrenc
Service Alert No.: SA-057/19
Last Issued: 12/17/2019
The crack occurs beneath the high mount stop light, with cracking towards the front direction. This might be
caused by insufficient adhesive application when the rear glass was removed.
Page 2 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
12/18/2019 8:48 AM tlawrenc
Service Alert No.: SA-057/19
Last Issued: 12/17/2019
NOTE: The glass needs to be pressed perpendicular to the frame during installation. Appropriate glass
installation and adhesive application in between glass and outer layer of lift gate panel are essential to
prevent the lift gate crack after rear glass replacement.
Cross sectional view
Good (glass is pressed perpendicular to
No good (glass is NOT pressed perpendicular to frame)
frame)
Page 3 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
12/18/2019 8:48 AM tlawrenc
Service Alert No.: SA-057/19
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Last Issued: 12/17/2019
Outer Layer
Adhesive Inner - Outer
Adhesive Glass - Outer
Inner Layer
Glass
Cracking
If rear glass is installed diagonally and the adhesive is not applied properly in between glass and outer
layer of lift gate panel, it causes unusual load on the circled area when opening and closing the lift gate.
7
Then the outer layer and the adhesive itself can be cracked, which may result in water leaking into the
cabin.
Page 4 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2019 Mazda North American Operations, U.S.A.
12/18/2019 8:48 AM tlawrenc