A5719622055932_4

57 Message "Central locking/parking brake" displayed in the instrument cluster, door not unlocking
electronically
57 19 62 2055932/4 December 20, 2019. Supersedes Technical Service Bulletin Group 57 number 19-60 dated
October 4, 2019 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6, A7, A8,
and Q8
2019 - 2020
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
4
-
Revised Warranty (Updated Labor Operation)
3
10/04/2019
Revised Condition (Added DTC)
2
09/30/2019
Revised header (Updated models)
Revised Condition (Added DTC)
Revised Service (Updated Table and added Tip)
Revised Warranty (Added Labor Operation)
Revised Required Parts and Tools (Added table)
Customer states:
 The message "Central locking malfunction!" or "Parking brake malfunction!" appears in the instrument cluster.
Workshop findings:
 The affected door may temporarily not be electronically unlocked from the inside, but a mechanical opening is
possible.
One or more of the following DTC(s) may be stored relating to the driver door control module, J386 (address word
0042), ABS control module, J104 (address word 0003), front passenger door control module, J387 (address word
0052), and/or a rear door control modules J388 or J389 (address word 00BB or 00BC):
Driver door control module:
 DTC B122D29 (locking unit for central locking - implausible signal).
ABS control module:
 DTC U122800 (Driver door control unit implausible).
Front passenger door control module:
Page 1 of 5
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 DTC B122D29 (locking unit for central locking - implausible signal).
Rear door control modules:
 DTC B14FF29 (Motor for child lock, implausible signal).
 DTC B122D29 (locking unit for central locking - implausible signal).
Technical Background
The software needs to be updated.
Production Solution
New software in the door electronics control module, J386 – J389 (0042 – drivers, 0052 passenger, 00BB rear
driver’s side, and 00BC rear passenger side) addressed the condition.
Service
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the door electronics control modules (0042 – drivers, 0052 passenger, 00BB rear driver’s side, and
00BC rear passenger side) using the SVM action code as listed in the table below, if necessary.
Tip: Parts indicated below with an *, additionally in the replacement reference, require part replacement
prior to performing SVM (A7 and A8 only).
3. Perform basic settings of all four windows.
4. After replacing the required parts (A7 and A8), continue with SVM update.
Door Control Module Replacement Reference Table (A7 and A8)
Address
Original Part Number
Replacement Part Number
4M1959593C
4M1959593J
4M1959793C
4M1959793J
4M1959592C
4M1959592J
4M1959792C
4M1959792J
0042
0052
Page 2 of 5
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
4M1959595C
4M1959595J
4M1959795C
4M1959795J
4M1959595C
4M1959595J
4M1959795C
4M1959795J
00BB
00BC
Model Address Hardware
Original
A6,
A7,
and
A8
Software
Original
New
Hardware
New
Software
Software ZDC
Version
*4M1959593C 4M1959593B
SVM
Code
Input
4K8909872C
4M1959593J 4M1959593D
Q8
4M1959593D 4M1959593D
4M8909872B
0042
A6,
A7,
and
A8
*4M1959793C 4M1959793B
Q8
4M1959793D 4M1959793D
A6,
A7,
and
A8
*4M1959592C 4M1959592B
4K8909872C
4M1959793J 4M1959793D
4M8909872B
0421
4K8909873C 42A021
4M1959592J 4M1959592D
Q8
4M1959592D 4M1959592D
4M8909873B
0052
A6,
A7,
and
A8
4N0909873C
*4M1959792C 4M1959792B 4M1959792J 4M1959792D
Q8
A6,
A7,
and
A8
4M8909873B
00BB
*4M1959595C 4M1959595B 4M1959595J 4M1959595D
4K8909897C
Page 3 of 5
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Q8
4M1959595D 4M1959595D
A6,
A7,
and
A8
*4M1959795C 4M1959795B
Q8
4M1959795D 4M1959795D
4M8909897B
4K8909897C
4M1959795J 4M1959795D
A6,
A7,
and
A8
4M8909897B
4K8909896C
*4M1959595C 4M1959795B 4M1959595J 4M1959595D
Q8
4M8909896B
00BC
A6,
A7,
and
A8
4K8909896C
*4M1959795C 4M1959795D 4M1959795J 4M1959795D
Q8
4M8909896B
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
6438
Damage Code:
0039
Labor Operations:
Software Update (Includes checking for DTCs)
0151 0000
Time stated on
diagnostic
protocol (Max
100 TU)
As required:
Diagnostic Time:
Remove and install 4 door control units (A7 and 6438 2099
A8)
140 TU
GFF
0 TU
No allowance
Page 4 of 5
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Claim Comment:
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB #2055932/4
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
See Table
Door control module (A7 and A8)
As needed
Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB (2055932) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2019 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 5 of 5
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.