TSB 19-2388

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TECHNICAL SERVICE BULLETIN
Poor A/C Performance - Evaporator Housing Can Now Be
Serviced Separately From The Climate Control Housing
Assembly/Add Cabin Air Filter
19-2388
19 December
2019
This bulletin supersedes 19-2166. Reason for update: New Part/Procedure For Same Condition
Model:
Ford
2015-2019 Transit
Summary
This article supersedes TSB 19-2166 to update the Parts List and Service Procedure.
Issue: Some 2015-2019 Transit vehicles may exhibit poor air conditioning (A/C) performance. If the cause
of this is found to be a refrigerant leak from the evaporator, this may be due to build up of contaminates
inside the evaporator housing. To correct this concern, replace only the evaporator housing and install a
cabin air filter as opposed to replacing the entire climate control housing assembly.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the
following criteria:
• 2015-2019 Transit
• Evaporator core leak
Parts
Part
Number
Description
Quantity
BK2Z19N619-A
Motorcraft® FP74
CK4Z18A484-D
-
YN-12-D
-
6E5Z19B596-A
-
VC-3DIL-B
-
Motorcraft® Orange Prediluted
Antifreeze/Coolant (All Markets Except
Canada)
As
Required
CVC-3DIL-B
-
Motorcraft® Orange Prediluted
Antifreeze/Coolant (Canada Only)
As
Required
VC-13DL-G
-
Motorcraft® Yellow Prediluted
Antifreeze/Coolant (All Markets Except
Canada)
As
Required
CVC13DL-G
-
Motorcraft® Yellow Prediluted
Antifreeze/Coolant (Canada Only)
As
Required
6103599
1
Cabin Filter
1
Evaporator Housing
Motorcraft® PAG Refrigerant Compressor
Oil
1
1
A/C Evaporator O-Ring Kit
A-Pillar Trim Panel
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Refer To The Parts Catalog For
The VIN Specific Application
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part
Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior
approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the
identified causal part and verified using the OASIS part coverage tool.
Labor Times
Operation
No.
Description
Time
2015-2019 Transit: Inspect The A/C System And Replace The Evaporator Core
Includes Time To Remove and Separate The Climate Control Housing And Install A
Cabin Air Filter (Do Not Use With Any Other Labor Operations)
192388A
6.4
Hrs.
2015-2019 Transit 3.2L Puma: Inspect The A/C System And Replace The
Evaporator Core Includes Time To Remove and Separate The Climate Control
Housing And Install A Cabin Air Filter (Do Not Use With Any Other Labor
Operations)
192388B
6.8
Hrs.
Repair/Claim Coding
Causal Part:
18A484
Condition Code: 42
Service Procedure
NOTE: Some Transit vehicles that have had a heater core repair and system flush or were built on
or after 02-Jan-2019 may be using Motorcraft Yellow Antifreeze/Coolant. If Motorcraft Yellow
Antifreeze/Coolant is found in the vehicle, service with the same coolant.
1. Inspect the A/C system. Does the system show signs of leaks in components other than the
evaporator?
(1). Yes – this article does not apply. Refer to Workshop Manual (WSM), Section 412-00.
(2). No – proceed to Step 2.
2. Remove the climate control housing. Refer to WSM, Section 412-00.
3. Remove the retaining clip from the bottom of the housing. (Figure 1 Callout 1)
Figure 1
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Item
Description
1
Retaining clip
2
Retaining screw
4. Remove the 3 retaining screws and separate the blower motor case from the evaporator housing.
(Figure 1 Callout 2)
5. Attach the blower motor case to the new evaporator housing and install the 3 retaining screws. Tighten
the 3 retaining screws to 3.7 Nm +/- 0.6 (32.75 lb-in +/- 5.31).
6. Install the remaining clip.
7. Install the cabin air filter in case above blower motor.(Figure 2)
Figure 2
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8. Reinstall the climate control housing. Refer to WSM, Section 412-00.
9. Inform the customer the vehicle is now equipped with a cabin air filter that will require maintenance
every 32,000 km (20,000 miles). Print the Customer Information Sheet and provide to the customer prior
to releasing the vehicle.
(1). Click this link to retrieve the Customer Information Sheet.
© 2019 Ford Motor Company
All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge,
tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or
provides information that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do
not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the
Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended
Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was
current at the time of printing. Ford Motor Company reserves the right to supersede this information with updates. The most recent
information is available through Ford Motor Company's on-line technical resources.
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