10-96-19

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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PARTS MANAGER
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SERVICE BULLETIN
APPLICABILITY: 2012-16MY Impreza
NUMBER: 10-96-19
		 2013-17MY Crosstrek 					
DATE: 12/13/19
		
2014-18MY Forester						
		 2015-18MY WRX and WRX STI
SUBJECT:
HVAC Blower Fan Inoperative
INTRODUCTION:
This bulletin announces availability of new HVAC blower motor unit assemblies developed to
address isolated concerns of the blower motor becoming inoperative. If this issue occurs on models
with Auto A/C, the blower fan may become totally inoperative. If this issue occurs on models with
Manual A/C, the blower fan may operate on high speed only. The root cause of these conditions is
water intrusion into the blower motor causing rust and corrosion to develop. Over time, the blower
motor may begin to draw more electrical current to operate. If that occurs, the additional draw can
cause the related fuse and/or the blower resistor to fail. To address this condition, additional packing
has been added to improve sealing of the blower unit case along with development of a new style
cabin air filter which also incorporates improved sealing.
PRODUCTION CHANGE INFORMATION:
The improved blower motor units were incorporated into
production as per the table here.
Model
Starting VIN
Forester
JH576848
WRX & WRX STI
J9838468
PART INFORMATION:
Description
BLOWER & COOLING UNIT
CABIN AIR FILTER **
Part Number
Note
72210FJ033
Models w/ AUTO A/C
72210FJ043
Models w/ MANUAL A/C
72880FJ000
For use with new blower units
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
**NOTE: The new filter, p.n. 72880FJ000 can be used in place of the prior p.n. 72880FG000 but
not vice-versa.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 10-96-19; Date: 12/13/19
Page 1 of 2
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for replacing the blower motor unit remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service
Manual procedures contain information critical to performing an effective repair the first time and every
time. This includes but is not limited to: important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting
repair.
NOTES: Since ECM removal is necessary per the Service Manual procedure, battery disconnect is required. Always make sure to record (and reset when repairs are completed) the customer’s radio station
presets and Navigation Favorites (where applicable).
Torque specification for these
4 screws is 7.5 Nm (5.5 ft. lbs.).
AC-03297
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru
Added Security Classic or Gold plan, this repair may be submitted using the following claim
information:
Labor Description
Labor Operation #
Labor Time
Fail Code
Blower Housing R&R
B725-001
0.7
YDB-35
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 10-96-19; Date: 12/13/19
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