TT202

Volume 202,
202, November,
November, 2013
2013
Volume
Volume
202,
November,
2013
Concept ZT
Concept
Concept ZT
ZT
Vehicle Technical Info..................
Info..................
 Vehicle
Vehicle Technical
Technical Info..................
 MEDIC Information.....................
Information.....................
 MEDIC
MEDIC Information.....................
 Techline
Techline Information....................
Information....................
 Techline
Information....................
 Tips from
from the Toolman................
Toolman................
 Tips
Tips from the
the Toolman................
 Spotlight
Spotlight on
on CSI...........................
CSI...........................
 Spotlight
on CSI...........................
Training News..............................
 Training
Training News..............................
News..............................
 Bulletin
Bulletin Review.............................
Review.............................
 Bulletin Review.............................
operation of
of various
show the
the operation
various Mitsubishi
Mitsubishi
show
show
theJust
operation
of
various
Mitsubishi
systems.
a
few
are
listed
below:
systems.
systems. Just
Just aa few
few are
are listed
listed below:
below:
 Dual
Dual Zone
Zone Climate
Climate Control
Control
 Dual Zone Climate Control
Second Row Seating
Seating (2014 Outlander)
Outlander)
 Second
Second Row
Row Seating (2014
(2014 Outlander)
Automatic and Manual
Manual Climate Control
Control
 Automatic
Automatic and
and Manual Climate
Climate Control
 Setting
Setting the
the clock
clock on
on various
various vehicles
vehicles
 Setting the clock on various vehicles
COMING SOON!!
SOON!!
COMING
COMING SOON!!
Forward Collision Mitigation
Mitigation
 Forward
Forward Collision
Collision Mitigation
 Lane
Lane Departure
Departure Warning
Warning
 Lane Departure Warning
Adaptive Cruise Control
Control
 Adaptive
Adaptive Cruise
Cruise Control
These, and
and other previously
previously posted
posted videos,
videos, can
These,
These,
and other
other
previously
posted
videos, can
can
assist
service
personnel
when
customers
ask
assist
service
personnel
when
customers
ask
assist
service
personnel
when
customers
ask
questions
about
systems
and
features.
You
can
questions
about
systems and
features.
You
questions
about
features.
You can
can
also provide
provide
thesystems
websiteand
address
to customers
customers
also
the
website
address
to
also
provide
the
website
address
to
customers
for their own
own use.
for
for their
their own use.
use.
page 1
page
page 11
page 44
page
page
4
page
page 444
page
page 55
page
page
5
page
page 666
page
page 77
page
page
7
page
page 888
page
TT
TT
TT
GROUP 17 −
− Engine &
& Emission Control
Control
GROUP
GROUP 17
17 − Engine
Engine & Emission
Emission Control
TT
TT
TT
GROUP 00 −
− General
GROUP
GROUP 00
00 − General
General
2014 MIRAGE
MIRAGE
NEW MODEL
MODEL QUALITY
QUALITY
2014
NEW
2014
MIRAGE— 2014
NEW
MODEL
QUALITY
REPORTING
Mirage.
MMNA
needs
REPORTING
—
Mirage.
MMNA
needs
REPORTING
— 2014
2014product
Mirage. quality
MMNA
needs
your
help
identifying
issues
on
your
help
identifying
product
quality
issues
on
your
help
identifying
product
qualitythe
issues
on
the
all
new
2014
Mirage.
Through
end
of
the
all
2014
Through
the
of
the
all new
new 2013,
2014 Mirage.
Mirage.
Through
the end
endany
of
December,
we
request
you
report
December,
2013,
we
you
report
any
December,
2013, issues
we request
request
youidentify.
report This
any
quality or
or design
design
that you
you
quality
issues
that
identify.
This
quality
or
design
issues
that
you
identify.
This
includes items
items found during
during PDI,
PDI, warranty
warranty
includes
includes
items found
found
during
PDI,during
warranty
repair,
customer
comments
made
test
repair,
customer
comments
made
during
repair,
customer
comments
made
during ittest
test
drives,
parts
questions,
etc.
In
addition,
is
drives,
parts
questions,
etc.
In
it
is
drives,
parts
questions,
etc.
In addition,
addition,
it is
important
that
you
record
complete
and
accurate
important that
that you
you record
record complete
complete and
and accurate
important
details on
on the
the repair
repair order
order to
to help
help accurate
MMNA
details
details
on
the repair
orderinvestigations
to help MMNA
MMNA
Product
Support
with
their
and
Product
Support
their
Product
Support with
withactivities.
their investigations
investigations and
and
quality
improvement
quality
quality improvement
improvement activities.
activities.
For
any
and
all
issues
with Mirage,
Mirage, please
please open
open
For
any
all
with
For
any and
andcase
all issues
issues
with
Mirage,
please
open
a
Techline
and/or
submit
a
PQR
to
report
aa Techline
case
submit
aa PQR
to
Techline
case and/or
and/or
submit
PQRduring
to report
report
your
observations
as soon
soon
as possible
possible
this
your
observations
as
as
during
this
your
observations
as
soon
as
possible
during
this
period.
If
you
believe
the
issue
is
critical
and/or
period.
If
the issue
is critical
and/or
period.
If you
you believe
believe
criticalTechline
and/or
safety related,
related,
open aa the
caseissue
and is
contact
safety
open
case
and
contact
Techline
safety
related,
open
a
case
and
contact
Techline
immediately. This
This is
is important
important when ANY
ANY new
immediately.
immediately.
This is
is released.
important when
when ANY new
new
or
updated
model
or
or updated
updated model
model is
is released.
released.
NEW FEATURE
FEATURE OPERATION
OPERATION VIDEOS
VIDEOS
NEW
NEW
FEATURE
OPERATION
VIDEOS
AVAILABLE
—
All
models.
Service
personnel
AVAILABLE
—
models.
personnel
AVAILABLE
— All
Allthemselves
models. Service
Service
personnel
should familiarize
familiarize
with the
the
“How
should
themselves
with
“How
should
familiarize
themselves
with
the
“How
To”
videos
posted
to
Mitsubishi's
customer
To”
videos
to
customer
To”
videos posted
posted
to Mitsubishi's
Mitsubishi's
customer
information
website,
located
at
information
website,
located
at
information
website,
located
at
(http://www.mservice411.com).
These
videos
(http://www.mservice411.com).
(http://www.mservice411.com). These
These videos
videos
ACC &
& FCM TEMPORARILY
TEMPORARILY UNAVAILABLE
UNAVAILABLE
ACC
ACC
& FCM
FCM IN
TEMPORARILY
UNAVAILABLE
DISPLAYED
THE
MID,
DTC
C1753 MAY
MAY BE
DISPLAYED
IN
MID,
DTC
C1753
DISPLAYED
IN THE
THE
MID,
DTC
C1753w/ACC
MAY BE
BE
SET
IN
ASC-ECU.
—
2014
Outlander
&
SET
IN
ASC-ECU.
— 2014
2014 Outlander
Outlander w/ACC
w/ACC &
&
SET
IN
ASC-ECU.
—
FCM.
If
a
customer
comments
they
noticed
FCM. If
If aa customer
customer comments
comments they
they noticed
noticed
FCM.
Temporarily Unavailable”
Unavailable”
“ACC and
and FCM
FCM Temporarily
“ACC
“ACC
and
FCM
Temporarily
displayed
on the
the MID,
MID,
you may
may or
orUnavailable”
may not
not find
find
displayed
on
you
may
displayed
on
the
MID,
you
may
or
mayThis
not DTC
find
DTC
C1753
recorded
in
the
ASC-ECU.
DTC
C1753 recorded
in
ASC-ECU.
This
DTC
in the
the
ASC-ECU.
This DTC
DTC
is for
forC1753
Radarrecorded
Blockage
Detected,
indicating
the
is
Radar
Blockage
Detected,
indicating
the
is
for
Radar
Blockage
Detected,
indicating
the
radar
unit
can
not
sense
items
in
the
vehicles
radar
unit
can
not
items
in
the
radar
unit
can occur
not sense
sense
items
in snow
the vehicles
vehicles
path. This
This can
can
during
heavy
or rain,
path.
occur
during
heavy
snow
or
path.
This
can
occur
during
heavy
snow
orofrain,
rain,
if
a
large
volume
of
water
splashed
in
front
the
if
aa large
volume
of
water
splashed
in front
front of
of the
the
if
large
volume
of
water
splashes
in
vehicle,
or
a
build
up
of
dirt
or
snow
on
or
around
vehicle,
or
aa build
up
or
on
around
vehicle,
or unit
build
up of
of dirt
dirtwith
or snow
snow
on or
orIn
around
the radar
radar
interferes
signal.
these
the
unit
interferes
with
signal.
In
these
the
radar
unit
interferes
with
signal.
In
these
conditions,
the
system
knows
it
cannot
clearly
conditions,
the
knows it
clearly
conditions,
the system
system
it cannot
cannot
clearly
detect hazards.
hazards.
It warns
warnsknows
the driver
driver
and goes
goes
into
detect
It
the
and
into
detect
hazards.
It
warns
the
driver
and
goes
into
failsafe
(the
system
does
not
function)
until
the
failsafe
(the
system
does
not
until
the
failsafe
(thecan
system
does
not function)
function)
until
the
radar
unit
clearly
detect
objects
in
its
path.
radar
unit can
clearly
detect
objects in
in its
its path.
path.
radar
clearly
detect objects
At the
theunit
timecan
of the
the
interference,
the system
system
cannot
At
time
of
interference,
the
cannot
At
the time of
system cannot
determine
if the
the interference,
condition is
isthe
temporary,
and
determine
if
the
condition
temporary,
and
determine
if
the
condition
is
temporary,
and
DTC
C1753
may
be
set
in
the
ASC-ECU.
DTC C1753
C1753 may
may be
be set
set in
in the
the ASC-ECU.
ASC-ECU.
DTC
However, if
if the
the interference
interference
is cleared,
cleared,
such as
as
However,
is
such
However,
if the interference
isreturns
cleared,
such
as
the
rain
stopping,
the
system
to
normal
the rain
rain stopping,
stopping, the
the system
system returns
returns to
to normal
normal
the
operation.
operation.
operation.
Explain the
the set
set conditions
conditions described
described in
in this
this
Explain
Explain
the
set conditions
described
in this
article
to
the
customer
and
find
out
if
temporary
article to
to the
the customer
customer and
and find
find out if
if temporary
temporary
article
interference
may have
have been
been aaout
factor.
If it's
it's
interference
may
factor.
If
interference
may have
been a factor.
If
it's
possible
they
experienced
temporary
possible
they
experienced
temporary
temporary
possible
they
experienced
111
239837_TT_Newsletter.indd 1
11/8/13 3:17 PM
interference and non-operation that returned to
headlights) with an integral fog light switch.
interference
and non-operation
that returned
to
headlights)
an integral
fog oflight
switch.fog
normal operation
as described,
no further
With thiswith
feature,
installation
accessory
normal
operation
as described, no further
With
this on
feature,
installation
of accessory
fog is
diagnosis
is necessary.
lights
vehicles
not equipped
with them
diagnosis is necessary.
lights
oneasier.
vehicles not equipped with them is
made
TT
made easier.
INTERMITTENT ELECTRICAL ISSUES AND
TT
GROUP 42A − Body
INTERMITTENT
ELECTRICAL
ISSUES
ANDIf a
IOD FUSE LOCATION
— 2014
Mirage.
GROUP 42A − Body
IOD
FUSE
LOCATION
—
2014
Mirage.
If a
customer reports intermittent electrical concerns
MIRAGE NOT SHIPPED WITH LICENSE
customer
reports
intermittent
electrical
concerns
that are difficult to duplicate, confirm the IOD
MIRAGE
NOT SHIPPED
WITH
LICENSE
PLATE HARDWARE
— 2014
Mirage.
The 2014
that
are difficult
to duplicate,
confirm
theengaged.
IOD
connection
(ignition
off draw)
is fully
PLATE
HARDWARE
— 2014
Mirage
is not shipped
withMirage.
front orThe
rear2014
license
connection
(ignition
off
draw)
is
fully
engaged.
The connector has 2 detents and you must
Mirage
not shipped
with front
or rear
plateismounting
fasteners.
Dealers
arelicense
asked to
The
connector
hassecond
2 detents
and you must
engage
it to the
detent.
plate
mounting
fasteners. M6,
Dealers
are askedscrews
to
supply
non-corroding,
self-tapping
engage
it
to
the
second
detent.
supply
non-corroding,
self-tapping
screws
(20-25mm
long) forM6,
license
plate mounting.
(20-25mm
long)plates
for license
mounting.
Front license
should plate
be installed
in the
Junction
Front
licenseindicated
plates should
be installed
in the
locations
by dimples
in the front
fascia.
Junction
block
locations
indicated
bybe
dimples
in the
front
fascia.
Fasteners
should
installed
using
hand
tools
block
Fasteners
only. should be installed using hand tools
only.
When installing the rear license plate, you will
When
installing
rear license
plate,
you will
see two
pair ofthe
locating
dimples
on each
side of
seethe
twocenter
pair of
locating
eachthe
side
of
point.
Youdimples
should on
install
license
IOD or storage
theplate
center
point.
You should
the
license
using
the inner
dimpleinstall
on each
side.
See the
IOD
or storage
connector
plate
using the
inner dimple on each side. See the
following
photos.
connector
following photos.
FRONT
FRONT
For most MMNA vehicles, the IOD is located in
Forthe
most
MMNAbox
vehicles,
located in for
relay/fuse
under the
the IOD
hood.is However,
thethe
relay/fuse
box under
However,
forthe
2014 Mirage,
the the
IODhood.
is located
inside
thevehicle,
2014 Mirage,
the IODbox
is behind
locatedthe
inside
the
in the junction
removable
vehicle,
junction
box of
behind
the removable
coverinonthe
the
lower left
the dash
cover on the lower left of the dash
HANDS FREE MICROPHONE DIAGNOSIS —
—
HANDS
FREE
MICROPHONE
2013-14
Outlander
Sport. DIAGNOSIS
When confirming
2013-14
Outlander
Sport. free
When
confirming
operation
of the hands
microphone
during
operation
of the
free microphone
during
diagnosis,
tryhands
the following
simple procedure
diagnosis,
try model
the following
procedure
(shown by
year andsimple
system).
(shown by model year and system).
2014 Models w/Standard Audio (2 button radio)
2014 Models w/Standard Audio (2 button radio)
Dimples
Dimples
REAR
REAR




Do not use
dimples
Doouter
not use
outer dimples
1
Do not submit claims for “missing license plate
Dohardware”
not submitfor
claims
“missing license plate
2014for
Mirage.
hardware” for 2014 Mirage.
TT
TT
GROUP 54 − Chassis Electrical
GROUP 54 − Chassis Electrical
FACTORY INSTALLED FOG LIGHT SWITCH
FACTORY
INSTALLED
FOG ON
LIGHT
SWITCH
WILL BE
STANDARD
OUTLANDER
WILL
BE STANDARD
ON OUTLANDER
SPORT/RVR
— 2014 Outlander
Sport. Beginning
SPORT/RVR
— 2014
Outlander2013,
Sport.ALL
Beginning
the first week
of December,
Outlander
theSport/RVRs
first week of December,
ALL Outlander
will be2013,
equipped
with a
Sport/RVRs
be assembly
equipped(turn
withsignals,
a
combinationwill
switch
combination switch assembly (turn signals,
2
239837_TT_Newsletter.indd 2
4
1
/SEL
/SEL
4




1. Radio off & ignition on.
1. Radio off & ignition on.
2. Press, in order, pre-set button 1, seek down
2. Press,
order,
pre-set
button
1, seek
(<),in
seek
up (>),
pre-set
button
4. down
(<),
seek
up
(>),
pre-set
button
4.
3. Turn “ /SEL” knob 3 clicks clockwise then
3. Turn
“ /SEL”
3 clicks
clockwise
then
press
it once knob
to display
“HFM
Diag Top.”
press it once to display “HFM Diag Top.”
4. Rub your finger on the microphone grille in
4. Rubthe
your
finger on
the microphone
in
overhead
console
and listen grille
for sound
thefrom
overhead
console
listen for sound
the right
front and
speaker.
from
thethe
right
front speaker.
5.
Press
ON/OFF
button to cancel.
5. Press the ON/OFF button to cancel.
2
11/8/13 3:17 PM
2014
2014 Models
Models w/Display
w/Display Audio
Audio (1
(1 button
button radio)
radio)
Menu
Menu
11
44


1.
1. Radio
Radio &
& ignition
ignition on.
on.
2.
2. Press
Press and
and hold
hold “Menu”
“Menu” button,
button, then
then touch
touch the
the
lower
lower left
left corner
corner of
of the
the screen.
screen.
3.
3. Touch
Touch and
and hold
hold the
the upper
upper right
right corner
corner of
of the
the
screen
until
“Service”
screen
is
displayed.
screen until “Service” screen is displayed.
4.
4. Touch
Touch the
the “Hands
“Hands Free
Free Module”
Module” button.
button.
5.
5. Rub
Rub your
your finger
finger on
on the
the microphone
microphone grille
grille in
in
the
overhead
console
and
listen
for
the overhead console and listen for sound
sound
from
from the
the right
right front
front speaker.
speaker.
6.
Touch
the
“BACK”
button
6. Touch the “BACK” button twice
twice to
to cancel.
cancel.
2013
2013 -- 2014
2014 Models
Models w/MMCS
w/MMCS Navigation
Navigation
2014
2014 shown
shown
2013
2013 similar
similar
MAP
MAP
SETTINGS
SETTINGS
1.
1.
2.
2.
Radio
Radio &
& ignition
ignition on
on
2013
models:
2013 models:
Press
Press and
and hold
hold the
the “SET”
“SET” &
& “Navi”
“Navi” buttons
buttons
at
the
same
time
for
3.5
seconds.
at the same time for 3.5 seconds.
2014
2014 models:
models:
Press
Press and
and hold
hold the
the “Settings”
“Settings” &
& “Map”
“Map”
buttons
at
the
same
time
for
3.5
seconds.
buttons at the same time for 3.5 seconds.
3.
3. Touch
Touch the
the “Hands
“Hands Free
Free Module”
Module” button.
button.
4.
Rub
your
finger
on
the
microphone
4. Rub your finger on the microphone grille
grille in
in
the
overhead
console
and
listen
for
the overhead console and listen for sound
sound
from
from the
the right
right front
front speaker.
speaker.
5.
5. Touch
Touch the
the “BACK”
“BACK” button
button twice
twice to
to cancel.
cancel.
2013
2013 Models
Models w/Standard
w/Standard Audio
Audio
1.
Radio
off
&
ignition
on
1. Radio off & ignition on


RADIO
RADIO STATIC
STATIC OR
OR NO
NO SOUND
SOUND —
— 2014
2014 Mirage
Mirage
with
standard
radio
and
dealer/port
with standard radio and dealer/port installed
installed
hands-free.
hands-free. Radio
Radio static
static (at
(at higher
higher volume
volume levels,
levels,
above
28­30)
or
no
audio
output
from
above 28­30) or no audio output from either
either front
front
speaker
speaker may
may be
be related
related to
to an
an accessory
accessory hands
hands
free
free system
system (HFM).
(HFM).
The
The accessory
accessory hands
hands free
free system
system can
can
be
identified
by
the
HFM
switch
be identified by the HFM switch (see
(see
illustration)
illustration) located
located next
next to
to the
the
traction
control
switch
on
the
driver's
traction control switch on the driver's
side
side dash.
dash.
These
These symptoms
symptoms have
have not
not been
been
associated
with
navigation
equipped
vehicles
associated with navigation equipped vehicles or
or
vehicles
vehicles equipped
equipped with
with steering
steering wheel
wheel mounted
mounted
control
control switches.
switches.
Confirm
Confirm the
the accessory
accessory HFM
HFM system
system module
module is
is
operating
correctly
before
proceeding
operating correctly before proceeding to
to
diagnose
diagnose either
either the
the audio
audio unit
unit or
or speakers.
speakers. As
As aa
simple
test,
disconnect
the
body
harness
from
simple test, disconnect the body harness from
the
the HFM
HFM sub­harness
sub­harness and
and connect
connect itit directly
directly to
to
the
radio
and
re­check
for
the
symptom.
the radio and re­check for the symptom. If
If the
the
static
static is
is eliminated
eliminated or
or the
the speaker
speaker function
function is
is
restored
–
replace
the
HFM
module
to
restored – replace the HFM module to resolve
resolve the
the
concern
concern and
and restore
restore the
the connection
connection to
to the
the radio.
radio.
If
the
symptom
is
still
noticed
during
If the symptom is still noticed during the
the test,
test,
continue
continue diagnosis
diagnosis of
of the
the audio
audio system
system using
using the
the
service
service manual.
manual.
TURNING
TURNING THE
THE RADIO
RADIO ON/OFF
ON/OFF —
— 2014
2014 Mirage
Mirage
w/standard
audio.
If
a
customer
reports
w/standard audio. If a customer reports they
they
cannot
cannot turn
turn off
off the
the radio,
radio, the
the SEL
SEL  PWR
PWR  Vol.
Vol.
switch
switch must
must be
be pressed
pressed and
and held
held for
for 22 seconds
seconds or
or
longer.
longer. This
This is
is noted
noted on
on page
page 5-32
5-32 of
of the
the 2014
2014
Mirage
Mirage owner's
owner's manual.
manual. To
To turn
turn itit on,
on, simply
simply
press
and
release.
press and release.
SEL
SEL  PWR
PWR  Vol
Vol
2.
2. Press,
Press, in
in order,
order, pre-set
pre-set button
button 1,
1, seek
seek down
down
(),
seek
up
(),
pre-set
button
4.
(), seek up (), pre-set button 4.
3.
3. Rub
Rub your
your finger
finger on
on the
the microphone
microphone grille
grille in
in
the
the overhead
overhead console
console and
and listen
listen for
for sound
sound
from
from the
the right
right front
front speaker.
speaker.
4.
4. Touch
Touch the
the ON/OFF
ON/OFF button
button to
to cancel.
cancel.
2014
2014 MIRAGE
MIRAGE HANDS
HANDS FREE
FREE SYSTEMS
SYSTEMS —
— 2014
2014
Mirage.
Mirage. The
The 2014
2014 Mirage
Mirage can
can be
be equipped
equipped with
with
33
239837_TT_Newsletter.indd 3
11/8/13 3:17 PM
3. Port/Dealer Installation - Microphone is
one of three different Bluetooth® hands free
3. Port/Dealer
Installation
- Microphone
onesystems:
of three different Bluetooth® hands free
mounted on
the windshield
above the isrear
systems:
mounted
on the windshield above the rear
view mirror.
1. Factory Installation - Standard Audio view mirror.
1. Factory
Installation
Standard
Audio
Operation
is the -same
as other
MMNA
Operation
is thethesame
as other
MMNA
models, with
microphone
built
into the
models,
with
the
microphone
built
into
thethe
front dome light, and controls located on
Microphone
front
dome
light,
and
controls
located
on
the
Microphone
steering wheel. Voice commands are available
steering
wheel.
Voice commands are available
with this
system.
with this system.
2. Factory Installation - MMES Navigation 2. Factory
Installation
MMES
System
is built - into
theNavigation
MMES unit.
System
is built
intointo
the
Microphone
is built
the MMES
lower leftunit.
of the
Microphone
is built
into the
leftare
of the
display frame.
Buttons
andlower
controls
on the
display
Buttons
and commands
controls are on
touchframe.
screen.
Voice
arethenot
touch
screen.
commands are not
available
with Voice
this system,
available with this system,
Microphone
Microphone
TT
TT
Controls are located on the lower dash to the
Controls
are steering
located on
the lower
to the
left of the
wheel,
next todash
the ASC
OFF
leftbutton.
of the steering
next to
thenot
ASC
OFF
Voice wheel,
commands
are
available
button.
Voice
commands are not available
with this
system,
with this system,
Call the MEDIC Hotline for ALL MEDIC & Scan Tool hardware
Callorthe
MEDICissues.
Hotline
forTECHLINE
ALL MEDIC
Scan Tool
hardware
software
Call
for&vehicle
technical
issues.
or software
issues.
Call
TECHLINE
for
vehicle
technical
issues.
As of 10/29/13: Total Hits - 6162 Reflash Database - N13101
As MEDIC
of 10/29/13:
Total-Hits
- N13101
3 Version
3.2 - 6162 Reflash
MEDICDatabase
3 Update
- 227
MEDIC
3
Version
3.2
MEDIC
3
Update
227
MUT-III Version - 29.0
Raider Scan Tool Version - 6.0
MUT-III Version - 29.0
Raider Scan Tool Version - 6.0
MEDIC Hotline (800) 846-7575
MEDIC Hotline (800) 846-7575
TT
TECHLINE
TECHLINE
(800) 446-6064
(800) 446-6064
TT
HOURS:
HOURS:
Monday — Friday
Monday — Friday
6:30 − 11:30 am & 12:30 − 3:30 pm
6:30
11:30 are
am Pacific
& 12:30Time
− 3:30 pm
All−times
All
times
are
Pacific
Time
NOTE: Techline is closed every THURSDAY from
NOTE:
is closed
every
from
9:30 -Techline
10:30 A.M
(Pacific)
for THURSDAY
a staff meeting.
9:30 - 10:30 A.M (Pacific) for a staff meeting.
Techline Holiday Schedule:
Techline Holiday Schedule:
Closed Thanksgiving Day (November 28). Reduced staffing Friday, November 29.
Closed Thanksgiving Day (November 28). Reduced staffing Friday, November 29.
Christmas Holidays: Closed December 24, 25, January 1. Reduced staffing December 26, 27 30, 31.
Christmas Holidays: Closed December 24, 25, January 1. Reduced staffing December 26, 27 30, 31.
4
239837_TT_Newsletter.indd 4
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TT
TT
Tips From the
Toolman
NEW
NEW TOOL
TOOL STORAGE
STORAGE CABINET
CABINET
Beginning
Beginning in
in November,
November, 2013,
2013, MMNA
MMNA will
will phase
phase in
in aa new
new tool
tool storage
storage system.
system. Special
Special service
service tools
tools
will
now
be
kept
in
a
red
Stanley
Vidmar
tool
cabinet
(533127),
replacing
the
twenty­two
wall
will now be kept in a red Stanley Vidmar tool cabinet (533127), replacing the twenty­two wall mounted
mounted
tool
tool boards.
boards. Dealers
Dealers who
who previously
previously purchased
purchased aa Stanley
Stanley Vidmar
Vidmar cabinet
cabinet will
will receive
receive an
an update
update kit,
kit,
containing
new
drawer
labels,
and
an
index
allowing
you
to
properly
organize
your
special
containing new drawer labels, and an index allowing you to properly organize your special service
service
tools.
tools.
QR
QR Code
Code
If
If you
you already
already have
have aa cabinet,
cabinet, and
and have
have not
not received
received an
an update
update kit,
kit, by
by the
the end
end of
of November,
November, 2013,
2013, please
please
contact
Bosch
Service
Solutions
(1­888­727­6672)
and
order
MIT533127­UPD.
If
your
dealership
contact Bosch Service Solutions (1­888­727­6672) and order MIT533127­UPD. If your dealership does
does
not
not have
have aa cabinet,
cabinet, we
we strongly
strongly encourage
encourage you
you to
to order
order one.
one. Cabinets
Cabinets ordered
ordered after
after October
October 28,
28, 2013
2013
include
include the
the update
update kit
kit with
with dividers
dividers pre-positioned
pre-positioned in
in each
each drawer
drawer to
to fit
fit the
the designated
designated tool.
tool.
Each
Each tool
tool label
label includes
includes aa QR
QR (Quick
(Quick Response)
Response) Code.
Code. Scanning
Scanning the
the code
code with
with aa Smart
Smart phone
phone or
or other
other
Internet
connected
device
takes
you
directly
to
that
tool's
page
on
the
Mitsubishi
Service
Solutions
Internet connected device takes you directly to that tool's page on the Mitsubishi Service Solutions
website
website at
at https://mitsubishi.service­solutions.com
https://mitsubishi.service­solutions.com,, where
where you
you can
can find
find applications
applications for,
for, and
and
availability
of,
the
tool.
This
function
will
be
enhanced
when
a
planned
website
update
is
completed.
availability of, the tool. This function will be enhanced when a planned website update is completed.
The
The new
new cabinet
cabinet system
system is
is tool
tool number
number driven.
driven. To
To search
search for
for aa particular
particular tool,
tool, please
please refer
refer to
to the
the index
index
provided
with
the
update
kit
(pictured
below);
tool
numbers
will
be
listed
in
alpha­numeric
provided with the update kit (pictured below); tool numbers will be listed in alpha­numeric order.
order. A
A
more
more comprehensive
comprehensive reference
reference of
of Essential
Essential and
and Available
Available tools
tools can
can be
be found
found on
on the
the Mitsubishi
Mitsubishi Service
Service
Solutions
Solutions website.
website.
55
239837_TT_Newsletter.indd 5
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TT
SpotlightOn....
On....
Spotlight
TT
Coronet Mitsubishi,
Coronet Peru,
Mitsubishi,
IL
Peru,high
ILscoring CSI dealer every quarter.
This column spotlights a different
This column spotlights a different high scoring CSI dealer every quarter.
L-R - FRONT: Michael Does (Technician). Mike Pittman (Technician), Krystal Gahan (Parts. Manager), Rick
L-RLoebach
- FRONT:
Michael
Does (Technician).
Pittman
(Technician),
Gahan(Asst.
(Parts.Service.
Manager),
Rick
(Service
Advisor),
REAR: DizMike
Demes
(Service.
Manager),Krystal
Chad Ensor
Mgr),
Tony
Loebach
(Service
REAR:
Demes (Service.
Manager), Chad Ensor (Asst. Service. Mgr), Tony
Condie
(MasterAdvisor),
Technician),
MikeDiz
McQuilkin
(Technician)
Condie (Master Technician), Mike McQuilkin (Technician)
According to James “Diz” Demes of Coronet Mitsubishi
According
James “Diz”
in Peru,to Illinois,
the Demes
motto of
hasCoronet
alwaysMitsubishi
been “Our
September, 2013
in customers
Peru, Illinois,
the friends.”
motto hasThey
always
beenthat
“Our
September,
2013SCORES
are our
realize
being
3-MONTH CSI
customers
are
our friends.”
They realize
that
being
3-MONTH CSI SCORES
located in
a small
rural community,
customer
satisfaction
National Coronet
located
in akey
small
rural community,
customer
satisfaction
is their
to success.
Over the past
twelve
months they
National Coronet
is their
to success. Over
past twelve
they to
havekey
implemented
somethepolicies
and months
procedures
CSI SCORE
944
995
have
implemented
some
policies and procedures
944
995
improve
customer
communication.
The first to
is a CSI SCORE
977
improve
customer
communication.
The program
first is athat ...how likely are you to 943
customer
retention
management (CRM)
...how
likely are this
you deal­
to
943
977
recommend
customer
retention
management
(CRM)
program such
that as
regularly
provides
customers with
information
deal­
ership forthis
service.
regularly
customers
withpossible
information
such
as recommend
serviceprovides
appointment
reminders,
recalls
affecting
ership
for
service.
service
possibleorrecalls
theirappointment
vehicle and reminders,
monthly specials
offers.affecting
They also send personalized “Thank you for your
their
vehicle
and
monthly
specials
or
offers.
They also
send personalized
you for from
yourthe
business” messages as well as birthday greetings.
The customer
can select “Thank
communication
business”
messages
as
well
as
birthday
greetings.
The
customer
can
select
communication
from
the
dealer via text message, email, telephone or regular mail delivery. The system is very customer
dealer
via
text
message,
email,
telephone
or
regular
mail
delivery.
The
system
is
very
customer
oriented.
oriented.
Coronet performs a complete inspection on every vehicle that comes in. Once it's complete, they
Coronet
performsthe
a complete
on every
vehicle
Once clearly
it's complete,
they if
communicate
findings toinspection
the customer,
ranking
each that
areacomes
so the in.
customer
understands
communicate
the findings
to the urgent
customer,
rankingoreach
area is
sosomething
the customer
understands
there is something
requiring
attention,
if there
thatclearly
can wait
until the if
next
there
is something
requiring
urgent
attention,
or if thereand
is something
can wait It
until
next
service.
This helps
build trust
between
the customer
the service that
department.
alsothe
helps
take
service.
This helps
build
trust
between theifcustomer
and
theurgent
servicethe
department.
It also
helps specific
take
the surprise
out of
vehicle
maintenance;
something
is not
customer can
anticipate
therepairs
surpriseatout
vehicle
maintenance;
if something
is not urgent
the customer
can
anticipate
theof
next
service.
The Service
Team performs
an “Active
Delivery”
after
servicespecific
or repairs
repairs
at the nextdiscussing
service. The
performs
anensures
“Activeall
Delivery”
servicereported
or repairs
are complete,
the Service
repairs Team
performed.
This
items theafter
customer
have
arebeen
complete,
discussing
the repairs performed.
Thiscare”
ensures
all items
thecustomer
customerisreported
addressed,
and demonstrates
Coronet's “We
attitude.
Every
contactedhave
within
been
addressed,
Coronet's
“Wesatisfaction.
care” attitude.
Every customer
is contacted
within
one
business and
daydemonstrates
to ensure their
complete
Additionally,
all new
and used
vehicle
onecustomers
business are
dayintroduced
to ensuretotheir
complete
satisfaction.
and used
vehicle
the service
team
at the time ofAdditionally,
delivery andall
arenew
presented
a business
card
customers
introduced
theoil
service
team
at the
of delivery
and are
a business
card
advisingare
they
get theirto
first
change
free.
Diztime
declares
“The trust
thispresented
system builds
is priceless.”
advising
theypowerful
get theircustomer
first oil change
Diz declares
“The trust
this
system
priceless.”
The most
servicefree.
tool Coronet
Mitsubishi
has is
their
team.builds
With is
over
90 years of
Thecombined
most powerful
customer
service
tool
Coronet
Mitsubishi
has
is
their
team.
With
over
90 years
of
service experience, the team has the expertise and vehicle specific knowledge
that helps
combined
service
experience,
the
team
has
the
expertise
and
vehicle
specific
knowledge
that
helps
build the customer's trust. According to Diz, who has over 39 years of automotive experience, “this
build
the customer's
trust. people
According
Diz, whoIfhas
over
39the
years
of automotive
experience,
business
is about about
and to
processes.
you
have
correct
people, which
we do, “this
and the
business
is
about
about
people
and
processes.
If
you
have
the
correct
people,
which
we
and the
correct processes in place, you can deliver outstanding service. Simply put, if youdo,
communicate
correct
processes
place,
you
canyour
deliver
outstanding
service.
Simply
put, if you
communicate
effectively
and in
build
trust
with
customers,
you can
keep them
completely
satisfied.
Complete
effectively
and
build
trust
with
your
customers,
you
can
keep
them
completely
satisfied.
Complete
satisfaction has always been, and will continue to be, Coronet Mitsubishi's first priority.”
satisfaction
has always
will continue
to be,
first work
priority.”
MMNA thanks
are inbeen,
orderand
for “Diz”
Demes and
hisCoronet
team forMitsubishi's
all for their hard
in satisfying Peru
MMNA
thanks are in
order for “Diz”
andsuccess
his teamcontinue.
for all forCongratulations!
their hard work in satisfying Peru
area Mitsubishi
customers.
Long Demes
may your
area Mitsubishi customers. Long may your success continue. Congratulations!
6
239837_TT_Newsletter.indd 6
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11/8/13 3:17 PM
TT
TT
Technical Training Schedule
November - December, 2013
Mobile
Mobile Training
Training does
does not
not appear
appear on
on these
these calendars.
calendars. Contact
Contact your
your District
District Parts
Parts &
& Service
Service Manager
Manager
for
information
about
mobile
training
in
your
area.
for information about mobile training in your area.
East
East Zone
Zone -- N.J.
N.J. Tech
Tech Training
Training Center
Center
West
West Zone-Dallas
Zone-Dallas Tech
Tech Training
Training Center
Center
East
East Zone
Zone -- Atlanta
Atlanta Tech
Tech Training
Training Center
Center
California
California Technical
Technical Training
Training Center
Center
REMINDER:
REMINDER:

2013
2013 DiamondPro
DiamondPro Certification:
Certification: Requirements
Requirements for
for 2013
2013 DiamondPro
DiamondPro certification
certification must
must be
be met
met
by
December
31,
2013.
If
you
haven't
completed
them
yet,
start
making
plans
to
attend
missing
by December 31, 2013. If you haven't completed them yet, start making plans to attend missing
classes
classes and
and taking
taking required
required tests
tests and
and quarterly
quarterly quizzes.
quizzes. The
The 2014
2014 Mirage
Mirage Self
Self Study
Study Training
Training and
and
Exam
and
all
2013
quarterly
repair
quizzes
(TQ0113,
TQ0213,
TQ0313
and
TQ0413)
are
Exam and all 2013 quarterly repair quizzes (TQ0113, TQ0213, TQ0313 and TQ0413) are available
available
now.
now. Don't
Don't wait
wait until
until the
the last
last minute,
minute, and
and then
then try
try to
to take
take them
them all.
all.
77
239837_TT_Newsletter.indd 7
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TT
TT
The following information was recently released:
The following information was recently released:
Number
Title
Vehicles
Number
Title
Vehicles
All 2014 models except
TSB-13-00-007REVII
General PDI Procedures for
TSB-13-00-007REVII
General
Procedures
for
All 2014
models except
2014 PDI
Models
- Revised
i-MiEV
2014 Models - Revised
i-MiEV
TSB-13-13-007
TSB-13-13-007
TSB-13-31-001
TSB-13-31-001
2014 Outlander
ECM Reprogramming for
ECM
Reprogramming
2014 Outlander
Misdetection,
DTC for
Misdetection,
DTC
P2096/P2097
- Post
P2096/P2097
- Post
Catalyst Fuel
Trim System
Catalyst Fuel Trim System
Tire Chain Usage for 2014
All 2014 models
TireModels
Chain Usage for 2014
All 2014 models
Models
TSB-13-35-004
TSB-13-35-004
2014 Outlander
ACC/FCM/ASC Warning
ACC/FCM/ASC
Warning
Lamp Illuminated:
Possible 2014 Outlander
Lamp
Illuminated:
DTCs
Stored in Possible
ASC-ECU
DTCs Stored in ASC-ECU
TSB-13-35-005
TSB-13-35-005
ABS/ASC Hydraulic Unit R
2008-14 Lancer, Lancer
ABS/ASC
Hydraulic- SMR
Unit R
2008-14
Lancer,2009-14
Lancer Lancer
& I Instructions
Evolution,
& I Instructions - SMR
Evolution,
2009-14
Lancer
Sportback,
2007-14
Sportback,
2007-14
Outlander,
2011-14
Outlander,
2011-14
Outlander
Sport
Outlander Sport
Brake Pipe Fastener Torque
2007-14 Outlander, 2008-14
Brake Pipe Fastener Torque
2007-14
Outlander,
2008-14
Lancer,
Lancer Evolution,
Lancer,
Lancer
Evolution,
2009-14
Lancer
Sportback,
2009-14
Lancer
Sportback,
2011-14
Outlander
Sport/
2011-14
RVR Outlander Sport/
RVR
2013-14 Outlander
Rear Seat Belt Stopper
RearButton
Seat Belt
Stopper
2013-14
Outlander
Installation
Sport/RVR
Button Installation
Sport/RVR
TSB-13-13-006
TSB-13-13-006
TSB-13-52A-001
TSB-13-52A-001
TSB-13-52A-004
TSB-13-52A-004
DTC P0A09: DC-DC
DTCConvertor
P0A09: DC-DC
- SMR
Convertor - SMR
2012 i-MiEV
2012 i-MiEV
Subject
Subject
Revises procedure to add “no Revises
to add
“no -IOD
start”procedure
advise and
correct
start”
advise
and correct IOD
location
of Mirage.
location of Mirage.
Provides ECM reprogramming
Provides
ECM to
reprogramming
instructions
correct false MIL
instructions
to correct
MIL
illumination
due false
to incorrect
illumination
due to incorrect
parameters.
parameters.
Advises tire chains cannot be
Advises
cannotMMNA
be
used tire
on chains
any 2014
usedproduct.
on any 2014 MMNA
product.
Provides ASC ECU reprogram­
Provides
ASC ECU to
reprogram­
ming instructions
correct warn­
ming
instructions
to correctdue
warn­
ing
lamp illumination
to in­
ing correct
lamp illumination
parameters. due to in­
correct parameters.
Corrects brake pipe connection
Corrects
pipe connection
pointsbrakeduring
ABS/ASC
points
during
ABS/ASCand
hydraulic
unit removal
hydraulic
unit removal and
installation.
installation.
Revises torque specification in
Revises
torque
specification
service
manual
for brakeinpipe
service
manual for brake pipe
connection.
connection.
Provides
instructions
for
Provides
for to
installing instructions
a stopper button
installing
a stopper
button
better locate
seat belt
tab to
when
better
notlocate
in use.seat belt tab when
not in use.
Adds steps to DTC P0A09
Adds
steps to DTC P0A09
troubleshooting.
troubleshooting.
� Copyright 2013 Mitsubishi Motors North America, Inc.
� Copyright 2013 Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
The information contained in MEDIC,
this bulletin
is subject
to change.
the latestwebsite
version(www.mitsubishitechinfo.com)
of this document, go to the Mitsubishi
Dealer Link,
or the
Mitsubishi
ServiceFor
Information
.
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
8
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