TRMSCDPS_Audi

AUDI DEALER COMMUNICATION
Takata Reminder Mailing – South Carolina Dept. of Public Safety / Safety Recalls 69R6,
69R7, 69S8
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This notice is for:  Dealer Principal
 General Manager
 Sales Managers
Date:
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

Service Manager
Parts Manager
Service Advisor


Warranty Administrator
Technicians
January 22, 2020
Mailing Information: In conjunction with the South Carolina Department of Public Safety, Audi sent Takata
airbag recall reminder notices to approximately 1,800 Audi owners in the state of South
Carolina on January 20, 2020.
A copy of the owner notification is attached for your reference.
Please make every effort to quickly schedule owners who contact your dealership for a
repair appointment.
Parts Department:
Parts are available.
Please coordinate with your service department to ensure that parts are on hand to
support all scheduled appointments.
Notes:
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection
WHAT YOU NEED TO KNOW
[Month Year]
[Customer Name]
[Street Address]
[City, ST Zip]

Your vehicle has an urgent airbag recall.

The airbag could injure or even kill you and your
passengers.
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The repair is FREE at any authorized Audi dealer.

Visit www.audiusa.com/dealers-webapp/map to
find your nearest dealer and make an appointment.
Or, call 800-822-2834.
URGENT AIRBAG SAFETY RECALL: IMMEDIATE ACTION REQUIRED!
This notice applies to a vehicle registered in your name: [VIN]
Dear [NAME]:
The S.C. Department of Public Safety (SCDPS) is contacting you personally because your vehicle has a recalled
airbag that could kill or seriously injure you and your passengers if it deploys.
The SCDPS has received information from Audi that the vehicle currently registered in your name with the
Vehicle Identification Number [VIN] has been recalled. If the airbag deploys, in some cases the airbag may
explode and spray sharp metal fragments or shrapnel toward you and your passengers.
According to records from Audi, your vehicle has not been repaired yet. The potentially lifesaving repair is FREE
and parts are available now. Please immediately call an Audi dealer for more information or to schedule a FREE
repair.
IF YOU NO LONGER OWN THIS VEHICLE: DISREGARD THIS LETTER
Audi is one of 19 vehicle manufacturers affected by this recall. The National Highway Traffic Safety
Administration reports other auto manufacturers have 16 confirmed deaths in the United States and
hundreds of alleged injuries resulting from this defect.
Please encourage your family and friends to check for vehicle safety recalls using their VIN at
www.NHTSA.gov/recalls or www.airbagrecall.com.
You and your family’s safety on South Carolina’s roadways is our top priority. Please act NOW to protect yourself
and your passengers.
If you believe that Audi or your Audi dealer is unable to remedy the defect without charge within a reasonable time, you may submit a complaint to the Adminis trator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, DC 20590, or you may call the toll -free Vehicle Safety Hot Line at 1– 888327-4236 (TTY: 1-800-424-9153), or go to NHTSA.gov. In cooperation with the South Carolina DPS, the cost of this letter was paid for by Audi. Taxp ayer dollars were
not used.