A4020992058421_1

40 Noises from the front axle and swivel joint (ball joint)
40 20 99 2058421/1 February 4, 2020.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6, A7
2020
000001 - 030328
Not Applicable
A8
2020
000001 - 007755
Not Applicable
Q5
2018 - 2019
All
Not Applicable
Q5
2020
000001 - 040315
Not Applicable
Q7
2017 - 2019
All
Not Applicable
Q7
2020
000001 - 005784
Not Applicable
Q8
2020
000001 - 008803
Not Applicable
Audi e-tron
quattro
2019
000001 - 023478
Not Applicable
A6, A7, A8,
and Q8
2019
All
Not Applicable
Condition
Customer states:
 Hearing squeaking/creaking noises when steering or during suspension movement.
Page 1 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Workshop findings:
 The customer statement can be reproduced.
 The noises can be assigned to the swivel joint (ball
joint) of the left or right front axle (Figure 1, pos.
20).
Figure 1. Swivel (ball joint).
Technical Background
Not applicable.
Production Solution
Not applicable.
Page 2 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
Identify and replace the affected swivel joint (ball joint) of the left/right front axle according to the instructions in
Elsa at Repair Manual, Chassis >> Suspension, Wheels, Steering >> 40 Front Suspension >> Lower Control
Arm and Ball Joint >> Ball Joint, Removing and Installing.
Note:
Make sure that the new parts you are installing
have production date week 36/19 or later (Figure 1
and 2, green circles).
Figure 2. Example of initial production date of week 36/19.
Figure 3. Example of production date after week 36/19.
Page 3 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside warranty, this Technical Service Bulletin is informational
only.
Service Number:
4036
Damage Code:
0010
Labor Operations:
Lower ball joint replace (01)
4036 5550
See SRT
Lower ball joints replace (02)
4036 5650
See SRT
GFF
No allowance
0 TU
Road test prior to the service procedure
0121 0002
10 TU
Road test after the service procedure
0121 0004
10 TU
Diagnostic Time:
Claim Comment:
As per TSB #2058421/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
See ETKA
Swivel joint (ball joint)
01 or 02
Additional Information
All parts and service references provided in this TSB (2058421) are subject to change and/or removal.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
Page 4 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
Page 5 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.