SC-2019070001
Service Bulletin Details
Public Details for: SC-2019070001
Update engine control unit software
Models from 2019
Models from 2018
News Channel Update Vehicle Compliance & Analysis TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services FROM: RE: Service Campaign 2019070001 Launch Notification DATE: Update ECU Software MY18-19 213, 217, 222 (E-Class, S-Class) January 11, 2020 IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis Mercedes-Benz USA, LLC One Mercedes-Benz Drive Sandy Springs, GA 30328 A Daimler Company 770.705.0600 News Channel Update Vehicle Compliance & Analysis Service Campaign Launch Notification Campaign No. : Campaign Desc. : 2019070001 18P5496114 January 11, 2020 Update ECU Software This is to notify you of a Service Campaign launch to update the engine control unit software on 2,821 Model Year (“MY”) 2018-2019 EClass, S-Class (213, 217, 222 platform) vehicles. Affected VINs will be flagged in VMI as “OPEN” on January 11, 2020. Background Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 18-19 E-Class and S-Class (213, 217, 222 platform) vehicles, the Engine Control Unit (ECU) software may not meet current production specifications. As a result, the vehicle’s Malfunction Indicator Lamp (“MIL”) could incorrectly illuminate due to one of three potential faults: an incorrect detection of an engine misfire, incorrect detection of the fuel tank ventilation valve position, or an incorrect detection of the battery supply voltage. Furthermore, under certain conditions, it is possible that the incorrect software could lead to a reduction of the vehicle’s engine power output. Issue What We’re Doing MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will update the ECU software on affected vehicles. Parts The remedy is available and can be performed. Vehicles Affected Vehicle Model Year(s) Vehicle Model 2018- 2019 E- Class, S-Class Vehicle Populations Total Campaign Population 2,821 Next Steps/Notes AOMS/SOMS AOMs – This Service Campaign may generate questions from your dealers. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Mercedes-Benz USA, LLC One Mercedes-Benz Drive Sandy Springs, GA 30328 A Daimler Company 770.705.0600 Campaign No. 2019070001, January 2020 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model E-Class or S-Class (213, 217, 222 platform) vehicles Model Year 2018 and 2019 Update Engine Control Unit Software Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 18-19 E-Class and S-Class (213, 217, 222 platform) vehicles, the Engine Control Unit (ECU) software may not meet current production specifications. As a result, the vehicle’s Malfunction Indicator Lamp (“MIL”) could incorrectly illuminate due to one of three potential faults: an incorrect detection of an engine misfire, incorrect detection of the fuel tank ventilation valve position, or an incorrect detection of the battery supply voltage. Furthermore, under certain conditions, it is possible that the incorrect software could lead to a reduction of the vehicle’s engine power output. An authorized Mercedes-Benz dealer will update the ECU software on the affected vehicles. Prior to performing this Service Campaign: • Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Always Check VMI for any open campaigns, and perform accordingly. • Please review the entire Service Campaign bulletin and follow the repair procedure exactly as described. Approximately 2827 vehicle is affected. Order No. P-SC-2019070001 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records. 2 • • Note: Use Xentry 3/19 with all associated patches or higher. Follow the steps exactly as described in Xentry. • • • • Connect battery charger (battery voltage >12.5V). Ensure all electrical consumers are switched-off. In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket. Refer to Star Diagnosis System (SDS) Best Practices Guide. Procedure 1. Connect XENTRY Diagnosis. 2. Update engine electronics (ME-SFI) control unit software. To do this, select menu item "Quick test view N3/10 - Engine electronics (ME-SFI) Control unit update Update of control unit software". Adaptations Then follow the user guidance in XENTRY Diagnosis. The following step applies to California dealers only. Apply Proof of Correction Label (A 000 584 54 13) to area identified in Figure 1. Fill in Campaign P-SC2019070001, your dealer code, and the date of the repair, using a black permanent marker. Note: Clean bonding surface prior to affixing label. Figure 1 P-SC-2019070001 2 The following step applies to California dealers only. Provide the owner with the completed and signed Proof of Correction Certificate (A 000 584 57 13), after you copy a completed form and attach to the RO. Primary Parts Information Qty. Part Name 1 1 Part Number Sheet (CA Dealers Only) Label (CA Dealers Only) A 000 584 57 13 A 000 584 54 13 Estimated Replacement Rate 100% 100% Warranty Information Operation: Connect/disconnect battery charger (02-5058) Star Diagnosis System (SDS), Connect/disconnect (02-4762) Update engine electronics (ME-SFI) control unit software (02-9334) Damage Code 54 961 14 8 Operation Number 02-5058 02-4762 02-9334 Note Operation Number labor times are subject to change P-SC-2019070001 Labor Time (hrs.) 0.1 0.1 0.1