A7020702044417_8

70 Noises from headliner/sunroof area
70 20 70 2044417/8 February 20, 2020. Supersedes Technical Service Bulletin Group 70 number 17-65 dated
November 1, 2017 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4 allroad,
Q7
2017 - 2018
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
8
-
Revised Warranty (Updated Labor Ops)
7
11/01/2017
Revised Service (Updated step 7 with a clearer image for tape location)
6
09/20/2017
Revised header (Added MY 2018 Q7 and MY 2017 – 2018 allroad)
Customer states:
They hear a rattle from the headliner area
Technical Background
The noises can be caused by movement in the clips that attach the headliner to the sunroof frame or movement
between components of the sunroof frame.
Production Solution
Felt material has been added to points of contact in production.
Service
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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
1. Test drive the vehicle (preferably with the customer) and duplicate the noise. Applying pressure to areas of
the headliner around the perimeter of the sunroof will eliminate the noise, confirming the root cause.
2. Remove the headliner. The clips
shown in the illustration will need
webbing adhesive tape
(D 004350A2) (Figure 1).
Figure 1. Location of the headliner to sunroof frame clips.
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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
3. Remove the clips and apply the
webbing adhesive tape underneath
them, as shown (Figure 2).
Figure 2. Location of the webbing adhesive tape application.
Page 3 of 8
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
4. Reinstall the clips (Figure 3).
Figure 3. Clips reinstalled.
Page 4 of 8
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
5. Apply webbing adhesive tape to the
sunroof frame lip at each clipping
point (Figure 4).
Figure 4. Application area on sunroof frame area of clip engagement.
6. There are two additional points of
contact at the front sunroof frame
plates that could be a source for
noise (Figure 5).
Figure 5. Areas of the sunroof frame to be isolated with webbing
adhesive tape.
Page 5 of 8
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
7. Apply webbing adhesive tape
between the sections of the sunroof
frame plates on both the right and
left sides as shown in the illustration
(Figure 6).
Figure 6. Webbing adhesive tape applied between the side and front
sunroof frame plates.
8. Perform a final test drive to confirm that the noise has been eliminated.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
7084
Damage Code:
0020
Labor Operations:
Headliner remove + reinstall - Allroad
7084 1910
See SRT
Headliner remove + reinstall – Q7
7084 1900
See SRT
Apply fleece tape to headliner clips and sunroof 7084 9999
frame plates
30 TU
Page 6 of 8
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Diagnostic Time:
Claim Comment:
GFF
No allowance
0 TU
Road test prior to service procedure
0121 0002
10 TU
Road test after service procedure
0121 0004
10 TU
As per TSB #2044417/8
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
D 004350A2
0.1
Webbing Adhesive Tape
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual See ETKA/ELSA
Additional Information
All parts and service references provided in this TSB (2044417) are subject to change and/or removal.
©2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Page 7 of 8
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 8 of 8
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.