DOR-Q9L3Y-03

Service Bulletin Details

Public Details for: DOR-Q9L3Y-03

This sku is an hvac air door actuator. The customer communication requested return of unsold inventory to inspect the housing. There may be a gap between the 2 halves of the housing causing the actuator to bind and a loss of hvac air door


- 9999 - 2013 - 2012 - 2011 - 2010 - 2009 - 2008 - 2007 - 2006 - 2005 - 2004 -

Models from 9999
9999 DORMAN DORMAN
Dorman Product Alert Bulletin
Product Category:
Part Number(s):
Destroy in Field:
Return Authorization:
Return Location:
Issue Credit:
Apply to Defective All:
February 12, 2020
Page 1 of 2
HVAC Air Door Actuator
604-108
No
Yes
Dorman Products, 3400 East Walnut Street, Colmar, PA 18915
Please be sure to code return with  number on outside of container
No
Return for Inspection Instructions:
•
Dorman requests that inventory be returned for part 604-108 with all date codes prior to 18334. Date
codes newer than this date are ok and can be kept in inventory.
•
Dorman is conducting an inspection on this SKU for all date codes prior to 18334. Date codes newer
than this date are ok and can be kept in inventory. (18334 = 334th day of 2018)
•
tu re of Product
Date Code 20043 = 43rd day of 2020
(Part ok with this date)
Notes/Comments:
•
If there are any problems with one of these parts, on the vehicle level, we will cover through the Dorman
labor claims process.
Return Instructions:
1. Please pull all affected inventory.
2. Please contact Customer Relations Dorman by e-mail or phone ([email protected] / phone
1-800-523-2492) to obtain a RGA Q-Number.
You will need to provide:
a. Customer Account
b. Part number
c. Quantity being returned
3. Please mark these to:
Dorman Products, Inc- Returns
3400 East Walnut Street
Colmar, PA 18915
Attn: RGA Q-Number ___________________________
4. Return to Dorman Products, freight collect, by using the Dorman-arranged carrier for your RGA (typically
Conway).
Thank you for your understanding and assistance with this matter.


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