A7220232059031_1

PSS 72 Front seats entry assistance sporadically inoperative
72 20 23 2059031/1 March 25, 2020.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6, A7, A8,
Q8, and
Audi e-tron
quattro
2019 - 2020
All
Entry assist
Condition
Customer states:
 After opening the driver and/or front passenger door, the driver and/or front passenger seat sporadically
moves to an implausible position. The Entry Assistance feature can be activated or deactivated in the MMI.
 After entering and starting the vehicle, the driver and/or passenger seat does not return to its original position.
Instead, the seat reverses its direction and moves all the way back. After pressing the seat memory switch, the
seat moves to the selected memory position.
Technical Background
While the seat moves during Entry Assistance, a brief action by the driver/passenger (e.g. applying the brakes,
pushing against the footrest) causes a voltage peak in the seat control module. As a result, the overload limit is
activated, causing the seat to reverse its direction of movement.
In the old software, the overload limit was programmed with this low force value to ensure that the pinch
protection is sensitive enough when the seat moves backwards. In contrast to the old software, the new software
can distinguish between forward and backward movement and define different forces respectively. Since the force
during forward movement is not subject to pinch protection requirements, it can be higher in the new software.
Production Solution
An improved software is scheduled for implementation by the end of the 2nd Quarter of 2020.
Service
1. Explain to the customer that a solution is forthcoming and that no repairs are necessary at this point. Do not
replace any components for this condition since this will not resolve the customer’s concern.
2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi
(under Related Links >> Service), or through the Technical Assistance page in Elsa.
Page 1 of 2
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2059031) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 2 of 2
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.