23-011-20

NUMBER:
23-011-20
GROUP:
23 - Body
DATE:
February 18, 2020
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
SUBJECT:
Rubicon Front Seat Back Panel Loose
OVERVIEW:
This bulletin includes inspecting, reattaching and if needed replacing the front seat back panel(s).
MODELS:
2018 - 2020
2020
(JL)
(JT)
Jeep Wrangler
Jeep Gladiator
NOTE: This bulletin applies to vehicles within the following markets/countries: North
America.
NOTE: This bulletin applies to Rubicon vehicles built on or before October 24, 2019 (MDH
1024XX) equipped with Leather Trimmed Bucket Seats (Sales Code *AL) or Prem
Cloth Low-Back Bucket Seats (Sales Code *D5).
SYMPTOM/CONDITION:
Customers may comment on the following:
• Front seat back panel is loose.
• Front seat back panel fell off.
• Gap between the seat back and seat assembly, (Fig. 1) .
Fig. 1
Gap Between Seat Back and Panel
23-011-20
-2-
PARTS REQUIRED:
NOTE: A new seat back panel will come with new retaining clips. New retaining clips are
only needed if the old clips are bent or broken.
Qty.
2 (AR)
1
Part No.
68510248AA
6CD99TX7AC
Description
Retaining Clips, Seat Panel
Rear Panel, Front Seat
DIAGNOSIS:
If the customer describes the symptom/condition listed above, perform the Repair Procedure.
REPAIR PROCEDURE:
NOTE: Perform the repair procedure on one or both of the front seat back panels that are
loose.
1. Remove the loose seat back panel(s). Refer to the detailed service procedures available in
DealerCONNECT> Service Library under: Service Info> 23 - Body / Seats, First Row / Panel,
Seat Back, Front / Removal.
2. Inspect the seat back panel for loose or broken mounting tabs (Fig. 2) .
Fig. 2
Seat back Panel
1 - Eight Mounting Tabs
2 - Two Retaining Clips/Screws
-3-
23-011-20
3. Are any of the mounting tabs missing or broken?
• YES>>> Replace the seat back panel. Proceed to Step 6.
• NO>>> Proceed to Step 4.
4. Check if the retaining clips are bent or broken (Fig. 2) .
5. Are any bent or broken retaining clips found?
• YES>>> Replace both retaining clips and proceed to Step 6.
• NO>>> Reinstall the seat back panel. Proceed to Step 6.
NOTE: When installing the seat back panel, push up on the panel and make sure the
retaining clips are properly seated in the seat back before tightening the retaining
screws.
6. Install the front seat back panel. Refer to the detailed service procedures available in
DealerCONNECT> Service Library under: Service Info> 23 - Body / Seats, First Row / Panel,
Seat Back, Front / Installation.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
23-20-34-94
23-20-34-95
Description
Skill Category
Amount
Front Seat, Back Panel - Replace
One Side
(0 - Introduction)
6 - Electrical and Body
Systems
0.3 Hrs.
Front Seat, Back Panel Replaced Both Sides
(0 - Introduction)
6 - Electrical and Body
Systems
0.4 Hrs.
FAILURE CODE:
ZZ
Service Action