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March 17, 2020
Attention:
All Dealer Principals
Kia Motors America, Inc. is conducting a Voluntary Emissions Service Campaign to inspect the evaporative
canister and, if necessary, install an Auxiliary Canister Kit to improve evaporative system performance on
certain 2011-2016 MY Kia Sportage vehicles equipped with the 2.4-liter ULEV engine and manufactured from
May 6, 2010 through November 16, 2015.
Kia has become aware of some 2011-2016 Sportage vehicles that may have been produced with evaporative
canisters that may cause the vehicle to release air pollutants which exceed Federal and California emissions
standards.
Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for campaign questions,
both of which describe the issue. Included also are Proof of Correction Cards, under hood campaign
labels, and information on how to access the list of affected 2011-2016 MY Sportage vehicles on WEBDCS.
NOTE: The Proof of Correction Cards and under the hood campaign labels are for California and
S.177 State dealers use only. The owner notification will be mailed on March 19, 2020.
What Should You Do
Please make certain the appropriate personnel in your dealership are familiar with the details of this Emissions
Service campaign to ensure proper responses to customer inquiries and requests to have the campaign
performed on their 2011-2016 MY Kia Sportage vehicles.
For California Dealers ONLY
•
The State of California has implemented the Registration Renew / Tie-In Program that requires the
completion of Emissions campaigns prior to vehicle registration renewal.
•
Be sure to provide a completely filled out Proof of Correction Card to each owner upon completion of the
campaign for owner use as proof during registration renewal.
For Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon,
Pennsylvania, Rhode Island, Vermont, and Washington dealers ONLY:
•
The above-named states require that a completely filled out Proof of Correction Card be provided to
each owner for use, if requested, at vehicle registration renewal.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the
Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information
and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out
work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty
claim information. Kia dealers may use such owner information for the sole purpose of conducting and
performing this Emissions Recall campaign, and for no other purpose.
Your prompt attention in completing this repair is appreciated. If you have any questions, please contact your
Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures
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