PM942 2020 Sentr

CAMPAIGN
BULLETIN
QUALITY ACTION
Transmission Control Module (TCM) Reprogram
Dealer Inventory
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
MY2020 Sentra (B18)
Reference: PM942
Date: March 31, 2020
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
NA
96
March 31, 2020
YES
*****Dealer Announcement*****
Nissan is conducting a dealer inventory quality action and requiring dealers to update the
Transmission Control Module (TCM) software on 96 specific 2020 Sentra vehicles identified
in Service Comm. The subject vehicles do not have the latest level of software installed.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or
assigned and in transit to the dealer.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:
1. Verify if vehicles are affected by this quality action using Service Comm or DBS
National Service History – Open Campaigns I.D. PM942
 New vehicles in dealer inventory can also be identified using DBS (Sales->
Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
 Please continue to check newly arriving inventory for campaign
applicability.
2. Please do not drive, loan, sell or trade the specific vehicles in Dealer Inventory
subject to this Quality Action.
3. Dealers must use the attached procedure to install the updated software prior to
retail delivery of the vehicle.
4. The service department should submit the applicable warranty claim for the action
performed so it can be closed on Service Comm and release the vehicle.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History –
Open Campaign using the appropriate campaign I.D for the inspection status on each
affected vehicle currently in new vehicle inventory.
Thank you for your prompt attention to this matter.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
PM942 | Original Document
PM942 - 2020 SENTRA
TRANSMISSION CONTROL UNIT REPROGRAMMING
SERVICE PROCEDURE:
1. Verify vehicle is not in “Shipping
Mode”.

Remove Fuse J/B cover

Verify the Extended Storage Switch
is pressed in as shown in Figure 1
Extended storage switch
Figure 1
2. Connect a battery maintainer or smart charger to the 12V battery.
If the vehicle battery voltage drops below 12.0V or above 15.5V during
reprogramming, the ECU may become damaged.
3. Prepare CONSULT 3+ (C3+) for reprogramming.

Connect C3+ VI2 to the DLC

Turn the ignition on

Turn the hazard lamps on to prevent the ignition from turning off

Open the C3+ program
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4. On the C3+ Home page, select
Re/programming, Configuration.
(Figure 2)
Figure 2
5. Review Precaution. (Figure 3)

Check the “Confirmed Instructions
box

Select “Next”
Figure 3
6. Perform Automatic VIN selection.
(Figure 4)
Figure 4
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********
7. Confirm VIN, Model, and year are
correct. (Figure 5)

Select “Confirm”
Figure 5
8. Confirm VIN. (Figure 6)

Select “Confirm”
Figure 6
9. Locate and select “Transmission” from
the available systems located on
Page 2. (Figure 7)
Figure 7
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10. Select “Reprogramming”. (Figure 8)
Figure 8
11. Check TCM part number. (Figure 9)
Is the TCM part number 310366LW0A?
o If NO Select “Save” to continue TCM
reprogramming procedure on Step
12.
o If YES, Reprogramming is NOT
needed. Continue to claims
information and claim operation code
PM9421 “Reprogram Not Needed”.
Figure 9
12. Review both pages of Precautions.
(Figure 10)

Check the “Confirmed Instructions
box

Select “Next”.
Figure 10
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13. Select “Next”.
Figure 11
14. Confirm battery charger condition.
(Figure 12)

Select “Next”
Figure 12
15. Confirm vehicle condition. (Figure 13)

Select “Start”
Figure 13
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16. Enter login information. (Figure 14)

Select “Submit”
Figure 14
Note: Reprogramming will start after
successfully logging in. (Figure 15)
Figure 15
17. Select “Next”. (Figure 16)
Figure 16
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18. Cycle the ignition. (Figure 17)

Turn the ignition OFF

Turn the ignition ON

DTC’s will be erased
Figure 17
19. Reprogramming complete.

Print reprogramming results and
attach to repair order

Select Confirm to return to C3+
Homepage (Figure 18)

Turn the ignition off

Remove the VI2 from the vehicle

Remove the battery maintainer or smart
charger from the vehicle
Figure 18
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CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PM942
Claim Type:
CM
PNC:
PM942
Symptom:
ZZ
Diagnosis:
99
Op
Codes
Flat
Rate
Time
Parts
Required
on claim
Expense
Code
Required
Reprogram TCM
PM9420
0.8 Hr
NO
NO
Reprogram Not Needed
PM9421
0.3 Hr
NO
NO
Description:
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