EGR Screw Connec

News Channel Update | Vans Customer Service and Parts
TO: Mercedes-Benz and Freightliner Dealer
FROM: Anthony Washington, Department Manager,
Principals, General Managers, Sales Managers,
Regulations and Certifications
Service Managers, Parts Managers
RE: Initial Recall Campaign Notification
Model 907 (Sprinter)
Model Years 2019
EGR Screw Connection
DATE: March 10, 2020
IMPORTANT CAMPAIGN INFORMATION
Mercedes-Benz USA, LLC and Daimler Vans USA, LLC
Mercedes-Benz AG Companies
One Mercedes-Benz Drive
Sandy Springs, GA 30328
770.705.0600
News Channel Update | Vans Customer Service and Parts
Campaign
No. :
2020030005
Campaign Desc. :
EGR Screw Connection
PDGAGROHR
This is to notify you of the upcoming Recall Campaign concerning the screw connections on the exhaust gas recirculation pipe
(EGR) on approximately 4,424 MY19 Mercedes-Benz and Freightliner Sprinter vans. The recall campaign will be visible on the
www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “Pending” in VMI.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has
determined that on certain Sprinter vehicles from platform 907 (VS30), certain screw connections on
the exhaust gas recirculation (EGR) pipe (between the exhaust gas collection pipe and the exhaust gas
recirculation controller) may not have been carried out according to specification. If the connecting
screws are not tightened according to specification, the flange surface at the end of the EGR pipe may
not be completely sealed. In that case, hot exhaust gas could leak into the engine compartment and
cause a potential thermal reaction and/or thermal damage to immediately surrounding components.
Issue
What We’re Doing
An authorized Mercedes-Benz or Freightliner Sprinter dealer will renew the affected screw connection
and the flange seals on the exhaust gas recirculation pipe.
Parts
Parts are still being verified. An additional notification will be sent when parts are available
for repair.
Vehicles Affected
Vehicle Model Year(s) Model Year 2019
Vehicle Model
Sprinter, VS30 / Platform 907
Vehicle Populations
Total Recall
4,424
Population
Dealer
Inventory
123
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Sprinter vehicles in dealer
inventory covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Sprinter vehicles covered by
this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
An owner notification letter will be mailed in late March, 2020.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this
notice to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective DVUSA
fleet representative for further information and next steps. For repairs, please
contact your preferred DVUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and
customer satisfaction.
Mercedes-Benz USA, LLC and Daimler Vans USA, LLC
Mercedes-Benz AG Companies
One Mercedes-Benz Drive
Sandy Springs, GA 30328
770.705.0600