20TD01-TI-Rem

TECHNICAL INSTRUCTIONS
FOR
LIMITED SERVICE CAMPAIGN 20TD01
POTENTIALLY INCORRECT CARPET FLOOR MATS
CERTAIN 2012-2019 Sequoia
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this recall are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this recall repair are required to currently hold at least one of the following certification
levels:
• Certified Technician (any specialty)
• Expert Technician (any specialty)
• Master Technician
• Master Diagnostic Technician
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform
this recall repair. Carefully review your resources, the technician skill level, and ability before assigning
technicians to this repair. It is important to consider technician days off and vacation schedules to ensure
there are properly trained technicians available to perform this repair at all times.
I.
OPERATION FLOW CHART
•
•
Verify Vehicle Eligibility
Confirm vehicle VIN matches the RO
Check Vehicle Inquiry System
Campaign eligibility.
Not Covered
No further action required
Replacement
Necessary
Replace floor mat set
Covered
Inspect driver’s floor mat
No Replacement Necessary
Confirm that the floor mat retention knobs
are secured properly
Refer to section VII p.4
Campaign completed, return the vehicle
to the customer
II. IDENTIFICATION OF AFFECTED VEHICLES
1. CHECK VEHICLE FOR CAMPAIGN ELIGIBILITY
a. Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match.
b. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and
that it has not already been completed.
Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not
affected or were previously completed, even by another dealer.
III. PREPARATION
A.
PARTS
Part Number
Part Description
Quantity
PT926-0C193-20 (Black)
1
Carpet Floor Mats
PT926-0C191-20 (Black)
1
TRD Sport Floor Mats
The TRD Sport floor mat is specifically for TRD Sport grade vehicles. The vehicle can be identified as a TRD
Sport grade through vehicle look up in Vehicle Inquiry.
IV. BACKGROUND
There is a possibility that some of the involved 2012-2019 Sequoias received a Toyota
Genuine carpet floor mat set that is designed for different model year Sequoia vehicles
(model years 2008-2011). If installed, the driver’s floor mat would not be secured in the way
it was designed due to differences in the attachment grommets.
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V. INSPECTION
Looking at the Toyota Genuine driver’s floor mat in the vehicle, determine which style of grommet
is used on the driver’s floor mat. Use the steps below as a reference.
Determine which style grommet is
used on driver’s floor mat
Incorrect floor mat grommet
Correct floor mat grommet
•
•
•
The grommet is made of plastic
The grommet is equipped with
guide triangles
The correct grommet is larger
•
•
•
The grommet is made of metal
The grommet does not have
guide triangles
The incorrect grommet is
smaller and will not fit over the
retention knobs that are
installed in the floor carpet
Incorrect floor mat grommet
Correct floor mat grommet
Confirm that the floor mat retention
knobs are secured properly
•
•
•
Refer to section VII p.4
•
Campaign completed, return the vehicle
to the customer
Remove floor mat set from
vehicle
Refer to section VI p.4
Order new floor mat set for
customer
Install new floor mat set
Confirm that the floor mat retention
knobs are secured properly
Refer to section VII p.4
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VI. REMOVE FLOOR MAT
Floor Mat replacement is only necessary if the incorrect floor mat is installed.
DO NOT replace the floor mat if the floor mat is equipped with the correct
grommets.
1. REMOVE FLOOR MAT FROM VEHICLE
a. Please make sure all incorrect Toyota Genuine floor mats are removed from the vehicle are
disposed of in a manner in which they will not be reused.
2. ORDER NEW FLOOR MAT SET FOR CUSTOMER
VII. FLOOR MAT INSTALLATION
1. Verify the driver side floor mat is correct
for the model and model year it is being
installed in.
2. Align the floor mat grommets with the
retention knobs and place the floor mat
grommets onto the retention knobs.
1
Floor Mat Grommet
2
Retention Knob
3
Front of Vehicle
1. Twist the retention knobs a quarter of a
turn to lock in place.
2. Verify the triangle marks on the retention
knobs and floor mat are aligned.
1
Twist Knob
2
Knob in Locked Position
3
Align Triangle Marks
4
◄ VERIFY REPAIR QUALITY ►
• Confirm that the floor mat retention knob is secured properly.
• Confirm that each floor mat is equipped with the twist style grommet.
If you have any questions regarding this update, please contact your regional representative.
10. APPENDIX
A. PARTS DISPOSAL
In accordance with Federal law, please make sure all recalled parts (original parts)
removed from the vehicle are disposed of in a manner in which they will not be reused,
unless requested for parts recovery return.
B. CAMPAIGN DESIGNATION DECORDER
19TA01
19
T
A
01
Year Camp aig n
is La un ched
Vehicle Make
Field Actio n Categ o ry an d Pha se
Field Actio n Seq uen ce
A = Safety Recall Rem edy
B = Safety Recall Interim
C = Special Service Camp aign
D = Lim ited Service Cam paign
E = Custom er Sup port Program
F = Emissions Recall
01 = 1st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...
T = Toyota
L = Lexus
(May use other characters in uniq ue
cases)
(The seq uence is unique for each
Field Action category)
(May use other characters in
unique cases)
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in
2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched
in 2021
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