S7477

Service Campaign
Volvo CarPlay Update
Description:
Some Volvo trucks were built without Apple CarPlay enabled in the infotainment unit. To enable
CarPlay, additional software must be installed directly to the infotainment unit. The software update
process does not use TechTool. This update also includes updated navigation maps for trucks equipped
with the navigation function.
Corrective Action:
Refer to Special Tools Bulletin STB20-002V for USB stick information and use the provided USB stick to
update the software according to the campaign instructions. The USB stick is preloaded with the
appropriate software.
UCHP SCC CODE: S7477
EXPIRATION DATE: 5/30/2021
CAUSAL PART NUMBER: 22375441
UCHP Labor Code:
1720-16-09-01 – Campaign, General – 0.6
PARTS MARKUP: N/A
PARTS LIST:
PN – Description – QTY
23750821 – USB UPDATE Volvo with navigation – provided
23750823 – USB UPDATE Volvo without navigation – provided
FOR MORE INFORMATION CONTACT: Sean Gallagher
[email protected]
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Decommissioning the Truck for Repair
You must read and understand the precautions and guidelines in Service Information, group 30,
"General Safety Practices, Electrical" before performing this procedure. If you are not properly trained
and certified in this procedure, ask your supervisor for training before you perform it.
NOTE: Information is subject to change without notice. Illustrations are used for reference only and can
differ slightly from the actual vehicle being serviced. However, key components addressed in this
information are represented as accurately as possible.
1.
2.
3.
4.
Park the vehicle on a flat and level surface.
Apply the parking brake.
Place the transmission in neutral or park.
Install the wheel chocks.
5. Check the battery voltage. The battery voltage must be greater than 12V. The batteries must
remain connected throughout the software update process. The key must remain in the Run
position. Do not start the truck or turn the key to Off.
6. Place the USB stick into the dash. Note: using an incorrect USB stick will cause software issues.
Check if the Infotainment is with navigation use PN 23750821, without navigation use PN 23750823.
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Software Update Procedure
1. From the Home Screen, Go to the Settings Menu by swiping to the right from the Home Screen and
select “System settings”:
Note: If the popup menu “New files found” is displayed, select “No”. Those files will be updated in
Update Voice Recognition and Navigation/Map Files Procedure on page 5.
2. Select on “About” (swipe to the top if needed)
3. Then select “Update Product” and “Update from Thumb drive”
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4. The product will restart and begin updating software automatically
5. The unit will automatically return to the Home Screen when the update is complete
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Update Voice Recognition and Navigation/Map Files Procedure
1. From the Home Screen, a Notification should be displayed. Select “Update” to start the process
2. The unit will automatically return to the Home Screen
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Check the Update Versions
1. From the Home Screen, go to System Settings and select “About” to check the Software version
matches 2.5.66.98
2. Select “Software version” and check that the voice recognition package versions are correct
3. If the Infotainment unit has navigation, proceed to step 4.
If the Infotainment unit does not have navigation, proceed to Commissioning the Truck for
Operation on page 8.
4. Return to the Home Screen and select “Navigation”
Note: If Navigation is unavailable, check that the correct USB stick is being used. Using an incorrect
USB stick will remove navigation, and the steps in Software Update Procedure on page 3 will need to
be performed again using the correct USB stick.
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5. Select “…” then “?” then “About”
6. Check that the Installed Maps version is 1026.9453
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Commissioning the Truck for Operation
1. Remove the USB stick from the dash
2. Remove the wheel chocks.
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