NTB20-029

Classification:
Reference:
EL20-009
Date:
NTB20-029
April 6, 2020
2020 TITAN AND TITAN XD;
TELEMATICS (IVC) SERVICE INFORMATION
APPLIED VEHICLES: 2020 Titan and Titan XD (A61)
SV, SL, Platinum Reserve, or PRO-4X
APPLIED TRIM:
SERVICE INFORMATION
The vehicles listed under APPLIED VEHICLES that come equipped with a factory installed
navigation system also come equipped with a wireless communication device called a
Telematics Communication Unit (TCU). With an active NissanConnect Services™
subscription, the TCU communicates with the Nissan Data Center to provide various security
and convenience services.
This bulletin contains important service procedures that must be performed properly in order
to set up and maintain the telematics/in-vehicle communications (IVC) system for the
vehicles listed under APPLIED VEHICLES.

A table has been provided on the next page that lists the steps required to successfully
configure a TCU after it has been replaced.

A check-off sheet has been provided in this bulletin to print and check off steps as
they are completed. Staple the completed check-off sheet to the repair order.
Nissan bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly
and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume
that it does. See your Nissan dealer to determine if this applies to your vehicle.
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REQUIRED ACTIONS
IMPORTANT: After TCU replacement (steps 1-12):

If all of the steps below are not completed, Telematics services will not operate
properly.

Follow all of the steps in this bulletin and use the check-off sheet provided on
page 13.

If the TCU is replaced and the steps are not followed, the warranty claim will be
denied.
ORDER OF
COMPLETION
1ST
2ND
3RD
CONFIGURE TCU
WRITE VIN
REGISTER
INTELLIGENT KEYS


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
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TCU REPLACEMENT
To avoid damage to the vehicle, only install new, unused TCUs into a vehicle. Each TCU is
registered to a specific VIN and will not function if swapped into another vehicle.
IMPORTANT:

During this procedure, Intelligent Key registration must be performed. You MUST
have ALL customer Intelligent Keys collected.

The new/replacement TCU must come from Nissan North America parts supply.

TCU configuration is required after replacement. Refer to step 13 on page 7.
Configuration must be done prior to performing Write VIN. If Write VIN is performed prior to
configuration, the TCU may not function properly and might need replacement.
NOTE: The warranty claim will be denied if this is not followed correctly.
Perform the following before saving the VIN data and configuration to prevent damage to
the TCU.

Connect the AC Adapter to the CONSULT PC.

Connect the CONSULT PC to the Internet via Wi-Fi or a network cable.

Ensure ASIST on the CONSULT PC has been synchronized (updated) to the current
date and all C-III plus software updates (if any) have been installed.

Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within
range of the CONSULT PC and the plus VI. If Bluetooth® signal waves are within
range of the CONSULT PC or plus VI during reprogramming, the reprogramming
may be interrupted.

Turn OFF all vehicle electrical loads.

Turn ON the hazard warning lamps.

Connect a battery maintainer or smart charger, set to reflash mode or a similar
setting, to ensure the battery voltage stays between 12.0 V and 15.5 V.
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NTB20-029
Save VIN Data from Original TCU
1.
Set the parking brake.
2.
Connect C-III plus and the plus VI to the vehicle.
3.
Turn the ignition ON with the engine OFF.
4.
Launch C-III plus on the CONSULT PC.
5.
Select Diagnosis (One
System).
Figure 1
6.
Select IVC.
NOTE: If the VIN data cannot
be saved, proceed to step 11
on page 6. You will be
instructed to manually enter
the VIN at step 40 on page
14.
Figure 2
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NTB20-029
7.
Select Work Support.
IVC
Figure 3
8. Select SAVE VIN DATA, and
then select Start.
IVC
Figure 4
9.
Select Start.
IVC
NOTE: If the VIN data cannot
be saved, proceed to step 11
on page 6. You will be
instructed to manually enter
the VIN at step 40 on
page14.
Figure 5
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NTB20-029
10.
IVC
Select End.
Figure 6
Remove the Original TCU
11.
Remove the TCU from the vehicle.

Refer to the ESM for removal information: DRIVER INFORMATION &
MULTIMEDIA > AUDIO VISUAL & NAVIGATION SYSTEM > REMOVAL AND
INSTALLATION > TCU
Install the New TCU
Configuration must be done prior to performing Write VIN. If Write VIN is performed prior to
configuration, the TCU may not function properly and might need replacement.
NOTE: The warranty claim will be denied if this is not followed correctly.
12.
Install the new / replacement TCU into the vehicle.

Refer to the ESM for installation information: DRIVER INFORMATION &
MULTIMEDIA > AUDIO VISUAL & NAVIGATION SYSTEM > REMOVAL AND
INSTALLATION > TCU
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NTB20-029
Configure the TCU
13.
Select Re/programming,
Configuration.
NOTE: C-III plus screens for steps 1416 are not shown.
14.
Read the precautions on the C-III plus
screen, and then select Next.
15.
Select the model and model year.
16.
Select Select, and then select
Confirm.
Figure 7
17.
Select IVC.
Figure 8
18.
Select After ECU Replacement.
Figure 9
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NTB20-029
19.
Select Manual selection.
Figure 10
20.
Select the applicable Type ID.

For 2020 Titan (WITH Remote
Engine Start): 28277-9FV0A

For 2020 Titan (WITHOUT Remote
Engine Start): 28277-9FV2A
NOTE: If C-III plus automatically
selects the Type ID, there will be no
options shown under Type ID (see
Figure 11). Skip to step 22.
Figure 11
21. Select Next (not shown).
22. Select OK.
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NTB20-029
Write the VIN to the TCU
Configuration must be done prior to performing Write VIN. If Write VIN is performed prior to
configuration, the TCU may not function properly and might need replacement.
NOTE: The warranty claim will be denied if this is not followed correctly.
23. Navigate to IVC Work support.
 Refer to steps 1-7 on pages 4-5.
24.
Select WRITE VIN (SAVED DATA).
IVC
NOTE: If the VIN DATA could not be
saved in step 9, proceed to Manually
Enter VIN Data (if needed) at step 40
on page 14.
25.
Select Start.
Figure 12
26.
Select Start.
IVC
Figure 13
27.
Select End.
IVC
Figure 14
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NTB20-029
28.
Turn the ignition OFF, and then wait for 10 minutes.
29.
Turn the ignition ON with the engine OFF.
30.
Turn the hazard warning lights ON, and then wait for 15 minutes.
31.
Turn the ignition OFF, and then wait for 10 minutes.
32.
Turn the ignition ON with the engine OFF, and then wait for 15 minutes.
Intelligent Key Registration
33.
Perform Intelligent Key registration for all customer Intelligent Keys.

Refer to the C-III plus operations manual for Intelligent Key registration
instructions.
Verify Telematics Function
34.
Select the MAP button.
Figure 15
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NTB20-029
35.
Select Destination.
Figure 16
36.
Select Destinations by Google.
Figure 17
37.
Type in a POI (Point of Interest)
destination, and then select List.

Example: “Starbucks”
Figure 18
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NTB20-029
38.
Confirm the POI destination(s)
displays.
Example
results
Figure 19
39.
Turn the ignition OFF.
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NTB20-029
CHECK-OFF SHEET
IMPORTANT:

Follow all of the steps in this bulletin and use the check-off sheet provided below.

Staple the completed check-off sheet to the repair order.
Perform the following if the TCU has been replaced:

Complete the actions below in the order listed.

Check off each action when it is completed.
CHECK
BOX
ACTION
1
Configure TCU (1)
2
Write VIN to TCU (2)
3
Register Intelligent Key (3)
(1)
Refer to page 7, section Configure TCU.
(2)
Refer to page 9, step 23, section Write VIN to TCU.
(3)
Refer to page 10, step 33, section Intelligent Key Registration.
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NTB20-029
Manually Enter VIN Data (if needed)
If manually entering the VIN, double check that the VIN is correct before saving. Saving the
incorrect VIN to the TCU can result in services not working and the TCU may need to be
replaced, even after correcting the wrong VIN.
NOTE: The warranty claim will not be paid if the
The following is only needed if automatic
“SAVE VIN DATA” or “WRITE VIN (SAVED
DATA)” did not complete correctly.
40.
above is not followed.
IVC
Select WRITE VIN (MANUAL INPUT),
and then select Start.
Figure 20
41.
Enter the VIN:
IVC
a. Touch the VIN (1ST TIME) input
field and type in the VIN.
b. Touch the VIN (2ND TIME) input
field and type in the VIN again.
42.
Select Start.
xxxxxx
xxxxxx
Figure 21
43.
Select End.
IVC
Return to step 28 on page 10.
Figure 22
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NTB20-029
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
April 6, 2020
NTB20-029
DESCRIPTION
Original bulletin published
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NTB20-029