K47547856
Service Bulletin Details
Public Details for: K47547856
Particulate matter (pm) sensor diagnostic trouble codes (dtc) illuminating the malfunction indicator lamp (mil) - us14+obd16, us17+obd16 and newer emissions, model year 2017 and newer - to be used for every visit
- 2021 - 2020 - 2019 - 2018 - 2017 -
Models from 2020
2020 MACK ANTHEM (AN) |
2020 MACK GRANITE (GR) |
2020 MACK LR |
2020 MACK PINNACLE (PI) |
2020 MACK TERRAPRO (TE) |
Models from 2019
2019 MACK ANTHEM (AN) |
2019 MACK GRANITE (GR) |
2019 MACK LR |
2019 MACK PINNACLE (PI) |
2019 MACK TD |
2019 MACK TERRAPRO (TE) |
Models from 2018
Models from 2017
2017 MACK ANTHEM (AN) |
2017 MACK CHU |
2017 MACK CXU |
2017 MACK GRANITE (GR) |
2017 MACK GRANITE (GU) |
2017 MACK GU |
2017 MACK LR |
2017 MACK MRU |
2017 MACK TD |
2017 MACK TERRAPRO (TE) |
2017 MACK TITAN (TD) |
Solution K47547856 Monday, April 27, 2020 7:28:31 PM CEST ** SOLUTION ** Title Particulate Matter (PM) Sensor Diagnostic Trouble Codes (DTC) Illuminating The Malfunction Indicator Lamp (MIL) - US14+OBD16, US17+OBD16 And Newer Emissions, Model Year 2017 And Newer - To Be Used For EVERY Visit Mack Models Mack Model LR , MRU - TerraPro , TE - TerraPro , AN - Anthem , CHU - Pinnacle, Axle back , C XU - Pinnacle, Axle front , GR - Granite , GU - Granite , PI - Pinnacle , TD - Titan Volvo Models Volvo Model VNL , VNM , VNR , VNX , VAH , VHD Emission Standard Emission Standard US14+OBD16 , US17+OBD16 , US17+OBD18 , US17+OBD19 Engine family Engine family 11L Engine , 13L Engine , 16L Engine , MP7 , MP8 , MP10 ** SOLUTION ** Cause With the implementation of US14+OBD16 Emissions controls (Model Year 2017), a new sensor was required to monitor particulate matter (PM)—soot—levels in exhaust that has already passed through the Emissions Aftertreatment System. Excessive particulate levels at this stage can indicate a damaged or failed Diesel Particulate Filter (DPF). The PM sensor's only purpose is monitoring and is not used in any EATS (regeneration and NOx conversion) functions. Codes set by the sensor will not affect performance or cause a Derate. The PM sensor is located after the exhaust muffler (SCR) and very close to NOx sensor after the SCR (NOx2). Solution This Solution is relevant regardless of previous visits and sensor replacements. At this time, multiple sensor failures are not uncommon, regardless of how new the sensor is. The same procedure should be followed for every instance. PLEASE NOTE: Instructions have been updated as of 20 June 2019. If diagnostics indicate that sensor replacement is required, please follow FSB 284 - 068 Exhaust Particulate Sensor, Repair ( 2016 ) or FSB 284 - 069 ( 2017 ) Exhaust Particulate Sensor, Repair. An eService case is not required Precautions 1. The PM sensor is a smart sensor (12V supply and CAN lines) with an orientation tab as seen below: Installation torque of 50 Nm +/- 5 Nm 2. PM sensors need to be handled carefully. Dropping them most likely results in permanent damage to the sensor. Keep cap on the sensor until ready to install the sensor to avoid any contamination. 3. NEVER (DO NOT) apply anti-seize to install the PM sensor. If for some reason someone applied it before this repair, thoroughly clean the threads and sealing surfaces while replacing the sensor. 4. A removed PM sensor should be capped immediately (cap from replacement sensor) and packaged carefully, if returning to warranty or investigation purposes. Repair IMPORTANT: • If a chassis arrives with a derate warning active, the PM sensor is not the source of the derate and there is a separate existing issue. • Prior to installing a new sensor for any of the steps below, gently shake the sensor and ensure it does not rattle. If noise is heard, another sensor should be used. 1. Verify the chassis emissions level - Details can be found in the Product Details box on the Product tab in PTT as seen below: • For US17+OBD16 (Common Rail Fuel System) Chassis setting DTCs P24DA or P1031 ONLY: - Software improvements have been released to address this code. Refer to CBR Solution K00527512. • For US17+OBD16 Chassis setting any other codes for the PM Sensor, Proceed with instructions below. • For US14+OBD16 (Commonly 2017 model year): Proceed with instructions below. 2. Check the DTC Status Only troubleshoot PM sensor faults if the fault is Active or Confirmed as shown below. 3. Follow the set of instructions for the relevant DTC(s): • P1033, P1034, P24D0 or U02A3 fault codes (Confirmed or Active) - These PM sensor fault codes require connections and wiring harness checks for power supply and CAN communications. - If any of the above faults are present: 1. Ensure that there is no damage to the sections of the DPF the wiring harness that the PM sensor wires run through. 2. Disconnect the PM sensor connector and the FCEIC connector. 3. Ensure there is no damage to the pins in either connector, and check that there is good pin tension (drag test). 4. Thoroughly clean both connectors and reconnect them. 5. Test drive the vehicle to ensure the issue does not return. • P1031 and P24DA (both fault codes and only these fault codes Active) - If the vehicle has PM sensor part number 22733524 or older: 1. Replace the PM sensor with the latest part. Gently shake the new sensor to ensure it does not rattle. NOTE: A sensor that rattles should not be installed. 2. Update the Engine Control Module (EMS) software and clear all codes. 3. Release the vehicle. - If the PM sensor is the current part number: 1. Verify that the EMS software is current. 2. Remove the sensor from the exhaust. 3. Obtain a new sensor. Gently shake the new sensor to ensure it does not rattle. NOTE: A sensor that rattles should not be installed. 4. Install the new sensor. 5. Clear the DTCs and release the vehicle. • All other PM sensor fault codes (Confirmed or Active) P24B3, P24AF, P2AB0, P24B1, P24B0, P24DA, P24B7, P24B5, P24D1, P24FC, P24AE, P24B4, and P1032. (Highlighted are common faults). 1. Verify that the EMS software is current. 2. Remove the sensor from the exhaust. 3. Obtain a new sensor. Gently shake the new sensor to ensure it does not rattle. NOTE: A sensor that rattles should not be installed. 4. Install the new sensor. 5. Clear the DTCs and release the vehicle. Internal comments (BO) • If a Diagnostic Monitor fails, DO NOT PERFORM A REGEN . Perform the following steps: 1. Turn the vehicle's ignition OFF. 2. Restart Premium Tech Tool. 3. Reconnect to the vehicle with PTT. 4. Start the engine. 5. Rerun the Diagnostic Monitor. NA_Sister solutions K00527512, K14122525, K59554255 Campaign code FSB284-067 Solution visibility Dealer distribution Function(s)/component(s) affected Function affected Function Group 1 1 0 EMS , 2 1 0 ACM , TT , DPF , SCR Function Group 254 catalytic converter; exhaust emission control equipment , 258 emissions aftertreatment , 2846 Sensor Customer effect Main customer effect soot , diagnostics/methodology , fault code/display Fault Codes And Error Codes OBDII Diagnostic Trouble P1031 , P1032-00 , P1033-00 , P1034-00 , P249C-00 , P24AE-13 , P24AF-00 , P24B Codes (P, U, B Format) 0-00 , P24B1-00 , P24B3-13 , P24B4-92 , P24B5-00 , P24B7-00 , P24D0-00 , P24D 1-00 , P24DA-00 , P24FC-00 , P2AB0-47 Administration Author ut01793 Last modified by RU4469V Creation date 09-12-2016 22:12 Date of last update 01-04-2020 22:04 Review date 15-04-2018 00:04 Status Published Average score 2.3636362552642822 Number of scores 11 UNCONTROLLED COPY. Printed document is for temporary use only and should not be retained. Solution K00527512 Monday, April 27, 2020 7:29:14 PM CEST ** SOLUTION ** Title Mack Chassis - Vehicles Equipped With A Vertical Selective Catalytic Reduction (SCR) System - Diagnostic Trouble Codes ( DTC ) P1031 With Possible P24DA Lighting The Malfunction Indicator Lamp ( MIL ) - US17+OBD16 (GHG17, Common Rail Fuel System) Emissions, Commonly Model Year 2018 Mack Models Mack Model LR , MRU - TerraPro , CHU - Pinnacle, Axle back , CXU - Pinnacle, Axle front , GU - Granite Emission Standard Emission Standard US17 Engine family Engine family MP7 , MP8 ** SOLUTION ** Cause Fault Code P1031 - Particulate Matter (PM) Sensor Clogged Tip may occur in GHG17 vehicles that are equipped with a vertical SCR catalyst. P1031 may be accompanied by P24DA - PM Sensor Exhaust Sample Error. When the Confirmed DTC status is checked in Detailed Fault Information from the Diagnose screen in Premium Tech Tool (PTT), status will show True. Solution DO NOT Replace the PM sensor for P1031 and/or P24DA on vehicles configured as described above prior to performing the steps below. Verify the chassis emissions level - Details can be found in the Product Details box on the Product tab in PTT as seen below: Review the Detailed Status Information for the relevant code on the DTC Readout. Once the chassis is confirmed to be US17+OBD16 or US17+OBD18: Software improvements have been made that address this DTC. There are two documents that should be reviewed: 1. Product Improvement PI0883 Engine Control Module (ECM) and Aftertreatment Control Module (ACM), Software Updates was released July 2018. This product improvement should appear under the Campaigns section of the Product screen of Premium Tech Tool (PTT) when first connecting to the vehicle. Applicability to this campaign should be checked first. - The Service Program document can be found on the dealer Mack Trucks eMedia. • Note: There will be a prompt to sign in to the Trucks Dealer Portal site if necessary. • Searching for PI0883 will return a link to the bulletin. - If the PI applies to the product it is not necessary to proceed to the Field Service Bulletin below. 2. Field Service Bulletin FSB 284-067 Engine Control Module (ECM) and Aftertreatment Control Module (ACM), Reprogramming has been released and should be reviewed if the Product Improvement does not apply to the vehicle. - The FSB document can be found on Mack Trucks eMedia or under the Service tab in Impact. • Searching for 284-067 will return a link to the document in either application. 3. If either of the above documents applied and there are no other issues present, the vehicle should be released when software updates have been completed. If software is current according to the bulletin, refer to CBR Solution K59554 255 for more information. If other symptoms or related codes are present, normal diagnostics will need to be performed to determine the cause. NA_Sister solutions K14122525, K47547856, K59554255 Campaign code FSB284-067 Solution visibility Dealer distribution Function(s)/component(s) affected Function affected 1 1 0 EMS , 2 1 0 ACM , Diagnostic tool , FSB , DPF , SCR Function Group Function Group 254 catalytic converter; exhaust emission control equipment , 258 emissions aftertreatment , 284 control system, fuel supply Customer effect Main customer effect soot , calibration/programming/pairing/missing operation , diagnostics/methodology , f ault code/display Fault Codes And Error Codes OBDII Diagnostic Trouble Codes (P, U, B Format) P1031 , P1031-00 , P24DA-00 Conditions Vehicle operating mode Frequency of occurrence of problem when driving , when stationary random Administration Author RU4469V Dealer ID RU4469V Last modified by RU4469V Creation date 30-04-2018 16:04 Date of last update 13-07-2018 21:07 Review date 31-03-2019 00:03 Status Published Average score 0 Number of scores 2 NA_Reviewer ut0031h NA_Author_Group GTT UNCONTROLLED COPY. Printed document is for temporary use only and should not be retained. Solution K14122525 Monday, April 27, 2020 7:34:00 PM CEST ** SOLUTION ** Title Volvo Chassis - Vehicles Equipped With A Vertical Selective Catalytic Reduction (SCR) System - Diagnostic Trouble Codes ( DTC ) P1031 With Possible P24DA Lighting The Malfunction Indicator Lamp ( MIL ) - US17+OBD16 (GHG17, Common Rail Fuel System) Emissions, Commonly Model Year 2018 Volvo Models Volvo Model VNL , VNR , VNX , VAH , VHD Emission Standard Emission Standard US17 Engine family Engine family 11L Engine , 13L Engine ** SOLUTION ** Cause Fault Code P1031 - Particulate Matter (PM) Sensor Clogged Tip may occur in GHG17 vehicles that are equipped with a vertical SCR catalyst. P1031 may be accompanied by P24DA - PM Sensor Exhaust Sample Error. When the Confirmed DTC status is checked in Detailed Fault Information from the Diagnose screen in Premium Tech Tool (PTT), status will show True. Solution DO NOT Replace the PM sensor for P1031 and/or P24DA prior to performing the steps below. Verify the chassis emissions level - Details can be found in the Product Details box on the Product tab in PTT as seen below: Review the Detailed Status Information for the relevant code on the DTC Readout. Once the chassis is confirmed to be US17+OBD16 or US17+OBD18: - Software improvements have been released to address this code. - Refer to FSB 284-067 Engine Control Module (EMS) and Aftertreatment Control Module (ACM), Reprogramming. • The bulletin can be found under the Service tab in Impact by searching for either the FSB number, or by reviewing the articles under Function Group 284. • If the article does not appear when searched with either VIN or Chassis information entered, search by model: 1. Clear any chassis information from the Search box. 2. Select or enter VN as the model. 3. Make sure Title is selected in the Search By field. Enter "FSB 284-067" in the text entry field. 4. Press the Search button. The operation will appear in the results window. 5. Mutiple article choices will appear. Find the Operation for the correct Chassis. Note: It is possible that more than one choice will have the same title (as shown below). Despite having the same title, the Operations are different and should be reviewed to locate the correct procedure. 6. Following software updates, perform Operation 2589-08-03-17 After-treatment Particulate Sensor, Diagnostic Monitor found under the Test tab in Premium Tech Tool (PTT) to verify that there are no further issues. If software is current according to the bulletin, refer to CBR Solution K47547856 for further information. If other symptoms or related codes are present, normal diagnostics will need to be performed to determine the cause. NA_Sister solutions K00527512, K59554255, K47547856 Campaign code FSB284-067 Solution visibility Dealer distribution Function(s)/component(s) affected Function affected 1 1 0 EMS , 2 1 0 ACM , Diagnostic tool , FSB , DPF , SCR Function Group Function Group 254 catalytic converter; exhaust emission control equipment , 258 emissions aftertreatment , 284 control system, fuel supply Customer effect Main customer effect soot , calibration/programming/pairing/missing operation , diagnostics/methodology , f ault code/display Fault Codes And Error Codes OBDII Diagnostic Trouble Codes (P, U, B Format) P1031 , P1031-00 , P24DA-00 Conditions Vehicle operating mode Frequency of occurrence of problem when driving , when stationary random Administration Author UT0031H Dealer ID UT0031H Last modified by RU4469V Creation date 27-04-2018 16:04 Date of last update 18-06-2018 15:06 Review date 31-03-2019 00:03 Status Published Average score 3 Number of scores 1 NA_Reviewer ut0031h NA_Author_Group GTT UNCONTROLLED COPY. Printed document is for temporary use only and should not be retained.