PC716_PC717 2018

CAMPAIGN
BULLETIN
EMISSION RECALL
QR25 Cylinder Head
Voluntary Emission Recall Campaign
Reference: PC716, PC717
Date: April 1, 2020
Attention: Dealer Principal, Sales, Service & Parts Managers
IMPORTANT: It is a violation of Federal law for retailers to sell or deliver vehicles in
Principal, Sales,
Service
& Parts
Managers
their inventory Attention:
covered byDealer
this notification
until the
campaign
action
is performed.
Affected Models/Years:
MY2018 Rogue (T32)
MY2018 Altima (L33)
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
NA
April 1, 2020
YES
2,209
5,557
***** Campaign Summary *****
Nissan is conducting a Voluntary Emission Recall Campaign on approximately 2,209 specific MY2018
Nissan Rogue (T32) and 5,557 specific MY2018 Altima (L33) 2.5L vehicles identified in Service
Comm to inspect the engine identification markings and, if they are from the subject manufacturing
lot, the suspect cylinders and spark plugs will be inspected. If necessary, dealers may replace the
engine, exhaust manifold catalyst, air fuel (A/F) ratio sensor, and oxygen sensor.
A machining issue in the engine may exist, which could allow oil to escape past the valve guides and
enter the combustion chamber. If an affected engine is not repaired, the performance of the
manifold catalyst could degrade over time and cause exhaust gas emissions to exceed standards at
high mileage. This incident has no effect on safety or fuel consumption but may decrease engine
performance in rare cases.
If Nissan has previously replaced the engine in the vehicle due to this condition, the exhaust
manifold catalyst, air fuel (A/F) ratio sensor, and oxygen sensor will be replaced.
***** What Dealers Should Do****
1. Verify campaign applicability using Service Comm or DBS National Service History – Open
Campaign I.D.
 PC716 - Inspect Engine Identification Markings
 PC717 - Manifold Catalyst Replacement
2. Dealers should use the appropriate campaign bulletin to remedy any vehicles subject to
these campaigns:
 PC716 – NTB20-025
 PC717 – NTB20-027
3. Once repaired, dealers should submit the claim, using the claims coding provided, and
release the vehicle.
CAMPAIGN ID: PC716, PC717 | Original Document
***** Release Schedule *****
Parts
Not all potentially affected vehicles require parts. Nissan estimates ~90%
of vehicles that require inspection will be inspect only and release.
 Parts are available via normal ordering process if inspection indicates that
parts are needed (with Powertrain Call Center approval).
If Nissan has previously replaced the engine in the vehicle due to this condition,
parts are available via normal ordering process.
Special
Tool
Repair
Owner
Notification

Parts replaced under this campaign activity may be collected. Follow
the attached procedure(s) prior to determining the necessity of replacing any
parts.

Pursuant to APRM policy, dealers are expected to comply with parts return
procedure.
NOTE: Parts requested are VIN and repair order specific. It is important
for dealers to return parts applicable to the VIN and repair order
identified.
 J-48891 – Spark Plug Removal Tool
 J-51951 – Tech Cam
Additional tools can be obtained via TechMate @ 1-800-662-2001 or
www.nissantechmate.com.
 PC716 - NTB20-025
 PC717 - NTB20-027
Nissan will begin sending notifications to owners of all potentially affected
vehicles in April 2020 via U.S. Mail.
***** Dealer Responsibility ****
It is the dealer’s responsibility to check Service Comm or DBS National Service History Open
Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling
within the range of this voluntary emissions recall campaign, which for any reason enters the service
department. This includes vehicles purchased from private parties or presented by transient
(tourist) owners and vehicles in dealer inventory. If a VIN subject to this recall campaign was part
of a dealer trade, the letter associated with that VIN should be forwarded to the appropriate dealer
for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
Yes.
Q.
Is my vehicle safe to drive?
A.
Yes.
CAMPAIGN ID: PC716, PC717 | Original Document
Q.
What is the reason for this emission recall?
A.
Nissan has determined a machining issue may exist on some vehicles’ engines, which could
allow oil to escape past the valve guides and enter the combustion chamber.
Q.
What is the possible effect of the condition?
A.
If an affected engine is not repaired, the performance of the manifold catalyst can degrade
over time and cause exhaust gas emissions to exceed standards at high mileage. This
incident has no effect on safety or fuel consumption but may decrease engine performance in
rare cases.
Q.
What will be the corrective action?
A.
Dealers will inspect the engine identification markings and if they are from the subject
manufacturing lot, the suspect cylinders and spark plugs will be inspected. If necessary,
dealers may replace the engine, exhaust manifold catalyst, air fuel (A/F) ratio sensor, and
oxygen sensor.
If Nissan has previously replaced the engine in the vehicle due to this condition, the exhaust
manifold catalyst, air fuel (A/F) ratio sensor, and oxygen sensor will be replaced.
Q.
How long will the corrective action take?
A.
This free inspection will take approximately one (1) hour to complete. If engine replacement
service is required, the dealer may provide you with a complimentary rental to use while
awaiting parts arrival and installation. Your Nissan dealer will be able to provide the best
repair time estimate based upon their work schedule and parts availability.
Q.
When will vehicle owners be notified?
A.
Nissan will begin sending notifications to owners of all potentially affected vehicles in April
2020 via U.S. Mail.
Q.
Are parts readily available?
A.
Yes.
Q.
Is there anything owners can do to mitigate this condition?
A.
No.
Q.
Is there any charge for this repair?
A.
No, the remedy will be performed for the customer free of charge for parts and labor.
CAMPAIGN ID: PC716, PC717 | Original Document
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
Please consult your dealer for alternate transportation availability while your vehicle is being
serviced. If the engine requires replacement, rental is available upon customer request.
EXPENSE CODE
502
DESCRIPTION
Rental Expense
AMOUNT
$200 (Max)
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is
required. Please refer to WBP19-017 for additional information on application of rental
reimbursement.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform the recall campaign.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
Q.
What model year vehicles are involved?
A.
Certain MY2018 Nissan Rogue (T32) and MY2018 Altima (L33) 2.5L vehicles manufactured
between November 27, 2017 and January 23, 2018 are affected.
Revision History:
Date
April 1, 2020
Announcement
Voluntary Emission Recall Campaign
Purpose
New campaign announcement
CAMPAIGN ID: PC716, PC717 | Original Document